We were promised a double suite which was unavailable at check in. We were then promised a king with a comfortable pull out couch bed which was horrid. The pillow top never arrived so we had to ask for it. The bottle of wine promised we also had to request. The TV in the room did not work. The carpets were filthy.
The desk did not advise us a late check out would void our room keys so we were unable to get back in the room.
On the plus side the food is very good. So many other choices in the area make it highly unlikely we will return.