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Chamberlain West Hollywood: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 118 Reviews
5.0 of 5 stars
34
4.0 of 5 stars
48
3.0 of 5 stars
12
2.0 of 5 stars
9
1.0 of 5 stars
15
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#7 of 17 hotels in West Hollywood
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  • Hotel class: 4 of 5
  • Rooms: 112
  • Address: 1000 Westmount Dr., (Formerly Summerfield Suites) West Hollywood, CA 90069
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Gracious All-Suite Hotel located on quiet residential street adjacent to Beverly Hills. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Swimming Pool
Check Rates: $264 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Chamberlain West Hollywood

( 37-41 of 118 )
“chamberlain looks good on the outside”

Chamberlain West Hollywood

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2 of 5 stars
pasadena, ca
Mar 4, 2007
2/3 found this review helpful

went there for a surprise bday weekend with wife and friends.
i agree with the most of the reviews prior.

it's in a nice quiet neighborhood, but the views you get from the rooms are either an apartment window next door, or an open lot.
they took an outdated product and tried to make it updated, but it doesn't quite work.

my wife planned the whole weekend to surprise me, but when we got there, the lady that went through it with her wasnt there. the room that was promised, ended up being taken, and we had to go to three different rooms to finally find one that was like the one she saw. the front desk also blew the surprise that there was a dinner waiting for me with old friends that night. really lame.

the bellman was nice enough to come with us, but the front desk either lacked experience or desire. i am in customer service, and i would've just upgraded the room. it wasn't like they were booked or anything!

bathrooms are small, dingy and unimpressive. i am not a big guy, but kept bumping my elbows in the shower.

restaurant was ok.

we wanted to have drinks at the rooftop pool (decent view), but they made us get a cabana for $100.00 and mandatory drinks. there was NO ONE up there!

all in all, they want to be to be high class, charge you for it, but you don't get what you pay for.

the best staff were the bellman and the valet parking. they were good, nice people. not snobbish or clueless.

  • This TripAdvisor Member:
    • Liked — clean rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaTrippin's Summary
Date of Stay: January 2007
Traveled with: Friends
Visit was for: Other
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Girlfriend getaway, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children
Was this review helpful? Yes No
Check Rates
Average price*: $264 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great location!”

Chamberlain West Hollywood

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4 of 5 stars
new york
Feb 14, 2007

Cute hotel, great location, good service. Stayed at the Chamberlain for a week and the room was big and clean. Rooftop pool was very nice and not crowded. Getting your car from the valet was easy if you called down from your room first, but most of all it was in a great neighborhood location but very close to all the action in West Hollywood.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JV1's Summary
Date of Stay: November 2006
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: February 14, 2007
I recommend this hotel for:
Young singles, Girlfriend getaway, Great pool scene, Pet owners
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $264 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Pretty, but not perfect.”

Chamberlain West Hollywood

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3 of 5 stars
new york city
Feb 13, 2007
3/3 found this review helpful

Fabulous to look at, but you can tell it's a cheap paint job with a great decorator. I decided to check out the Chamberlain since my normal hotel, the Sunset Marquis, was under construction. I expected more for the almost $350 rate, but like the other reviewers, I was very disappointed in the 1) noise factor and 2) sub-par bathroom. Although a bad bathroom does not kill a hotel experience, it is worth pointing out that the shower water pressure is more a trickle.
Other misses: the internet connection is S-L-O-W, the tv is small (for the relatively large room), and floors creeky (again, signaling the on-the-cheap renovations).
Some pluses: great fireplace (not sure if all rooms have them, so would be wise to ask), good room service from the Bistro restaurant, and the valet staff (always had my car ready and were super friendly).
If you decide to go, avoid a first floor room.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
schnauzernyc's Summary
Date of Stay: February 2007
Member since: March 08, 2005
Was this review helpful? Yes No
Check Rates
Average price*: $264 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Chamber-lame”

Chamberlain West Hollywood

Feb 12, 2007
1/1 found this review helpful

Don't be fooled!

This hotel is a turkey pretending to be a peacock. While their publicity photos made this hotel look attractive and inviting, after settling into our room we discovered what it really is: a noisy & trendy establishment boldly operating out of a cheap, 1976 apartment building that was converted--apparently on a budget--to a hotel. Yes, the front desk staff is cheery and accommodating, and the decor is chic (the lobby is decorated in a swank, retro style and the spacious guest rooms are treated in a tasteful, sea-foam green decor). However, their efforts stopped there.

Our first night was completely unsettled by a late-night party on the first floor that finally subsided at about 5 am the next morning. Despite several calls to the night manager, he failed to stop the party. Again, a smaller party developed on the seventh (and last) day of our stay; but we managed to shake off the noise and get some sleep.

Our list of complaints goes on: True to 1970's construction standards, the walls are thin, the doors are flimsy and the windows are original vintage: dull-aluminum-framed, single-pane and broadcasting outdoor noise into your room. Like a prying neighbor, we learned the arrival and departure habits of surrounding guests by the slamming of their doors. Even in our late-spring visit, the wall air conditioning units failed to keep the rooms comfortable, dripped on the carpets, and, during yard maintenance, sucked ghastly volumes of leaf blower dust and exhaust into our room. The common hallways were stifling (as they were cooled by only one air conditioning unit) and the elevators were suffocating hot. Their supposedly high-speed internet access service was frequently overloaded. The electrical service surged--most noticeably at night when our dimmed bedroom lights would annoyingly flicker and then go out altogether. The battery to the bedroom's portable telephone was always running low. The room's cheap ironing board failed to firmly lock into position and collapsed under normal ironing pressure. And finally, their cleaning staff failed to properly rinse their glassware, leaving behind congealed dish soap that made for an unpleasant sudsy tonic.

The bathroom was a major disappointment with a total lack of comfort that you would normally expect out of luxury accommodations. It was plainly uninviting, with little effort made to update the apartment building's original appointments--outside of changing the flooring, faucets, towel-bars, etc. It became most apparent whenever we gazed down into the original vanity topped by a chipped and rusting sink, showered in the narrow stall enclosed by a corroded glass door, waded in dirty water due to a slow shower drain, or dealt with lingering odors and steam due to the absence of a modern ventilation system.

For the amount of money that you would spend at this glorified motel, you're better off exploring any number of alternate upscale hotels in the Los Angeles area.

  • This TripAdvisor Member:
    • Liked — The rooftop pool deck.
    • Disliked — The hotel's late-night party atmosphere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarTrav's Summary
Date of Stay: May 2006
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 35-49
Member since: August 28, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Business meeting / Event
Was this review helpful? Yes No
Management Response
David Lemmond, General Manager
(Management representative)
Feb 14, 2007
Constructive feedback is always appreciated at any time. I am not 100% certain what was happening in the week that this guest stayed with us Eight months ago. We are not known for disruptive parties and gatherings, but they have been known to happen. When our efforts to stop those few guests who get carried away we do request the support of our local Sherrif. I certainly am sorry that this was not taken care of to this guests satisfaction.

The building itself was built in the 1970s and comes with some inherinant problems which may not be easily overlooked by some guests. We offer a superior location with very generous rooms, updated in a very elegant and tasteful manner. Our bathrooms are still waiting for their moment to shine, and the renovation of those should happen this year! We have less control over the power fluctuations which may have been occuring in the neighborhood, but have made substantial improvements to our emergency generator to insure that no one is left in the dark, and upgrade all public area AC to appropriate levels.

Chamberlain offers a terrific exclusive neighborhood experience in the center of West Hollywood. We are always eager to improve on our service and enhance our Hotel facility.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $264 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Dark”

Chamberlain West Hollywood

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3 of 5 stars
Minneapolis, MN
Feb 5, 2007
1/2 found this review helpful

We were given a room in the back on the ground floor facing an apartment building. You could not tell what the weather was outside. It was dark. I think it is an alternate lifestyle hotel, and we were there with our kids, did not feel comfortable having them there. The gym was small but clean. The bellmen doing valet parking were very polite. The bartender gave us some tips where to go she was very nice.
Will look for something else next time we are in the area.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelerPE's Summary
Date of Stay: March 2006
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
David Lemmond, General Manager
(Management representative)
Feb 14, 2007
Chamberlain is set in the foothills of the Hollywood Hills in a residential neighborhood. That said, we do have Condominiums and Apartment Buildings around us on most sides. Several of our rooms do face the building just to the North of us, offering limited exposure.

Every effort is made to make certain our guests are comfortable in their accommodations. Some guests actually prefer the more secluded rooms for their quiet setting. Should any of our guests feel uncomfortable in their room, they can always let our Front Desk staff know and we will move them to a more suitable room as soon possible.

The clientelle of Chamberlain varies widely as do the residents of West Hollywood and Los Angeles. We are not specifically catering to any one category of guest, but do sit squarely in the middle of West Hollywood.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $264 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Chamberlain West Hollywood

( 37-41 of 118 )
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Chamberlain West Hollywood Address

1000 Westmount Dr., (Formerly Summerfield Suites), West Hollywood, CA 90069