The website presents this hotel in a higher standard than it probably is. Photos can be deceiving.
Attention to details is low. Additional wifi cost is substandard ($11 per 24 hrs), when wifi is a base feature of most hotels.
Staff could not provide much detail on public transport. There is no concierge desk and there is low staff levels, meaning a wait to speak to anyone for directions or help. However, the staff were very polite and helpful.
The room was too hot, with air con that came and went. The room lighting is too dim to see what you were doing. The ipod speakers did not work. A large fabulous TV for the few moments of downtime we had to use it.
The room is massive, a big plus.
The room cleaning failed to empty an overflowing bin and dirty plates.
You sink delightfully into the pillows, however these proved to be too soft and low throughout the night.
The room was noisy with a pump like thumping intermittent.
The pool is much smaller than appearance. A basic pool that presents well. Maybe only 20 lounges or less.
No big issues on the whole, a string of small things that added up to a good but standard experience. I guess we just expected a really swish hotel based on the pictures, but did not quite get that experience.