We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Love staying here” 4 of 5 stars
Review of Chamberlain West Hollywood

Save Saved
You added Chamberlain West Hollywood to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for rooms, adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Chamberlain West Hollywood
4.0 of 5 Hotel   |   1000 Westmount Drive, West Hollywood, CA 90069   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Price
20% Off Room-FREE WI-FI
Ranked #5 of 17 hotels in West Hollywood
London
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“Love staying here”
4 of 5 stars Reviewed November 8, 2012

This is my second stay, I couldn't fault this hotel, and I've tried every other 4 star in WeHo. I had a great, large room, a good kitchenette, and even a view. Rooftop pool very nice. They could do with more staff in the breakfast area (slow when there're more than 2 guests!) otherwise no complaints.

Room Tip: Top floor is quieter
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

768 people have reviewed this hotel

Traveler rating
    364
    255
    78
    40
    31
See reviews for
107
224
58
156
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 7, 2012 via mobile

I recently stayed at the chamberlain and would not recommend this hotel AT ALL!
I have travelled a lot with work and in my leisure time and I have never been treated with so much disregard before in my life. Considering the amount I paid (which should be irrelevant) the service should have been 100 times better.
There was a massive cockroach in my 1st room and do you think I was given anything complimentary ? Not here! The rooms are comfortable enough. Mediocre for a 4* . You're paying more for the great location more than anything else. I was able to get to everywhere I needed to be within 15 minutes. However I would NEVER stay here again as some of the staff could be taught some basic manners and quite a few didn't speak English, which I was surprised by!
AVOID like the plague.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mhaut, General Manager at Chamberlain West Hollywood, responded to this review, November 9, 2012
Dear Nadiva99,

First let me apologize for the poor customer service you received upon your arrival to the Chamberlain West Hollywood. We pride ourselves on good customer service and guest satisfaction and I want you to know that I personally take full responsibility for my desk agent’s actions. I want to assure you that I will address the steps that were taken during your check in process with the two desk agents involved. I understand how frustrating it can be as a traveler when coming into a hotel and the first impression is broken during the check-in process.

After reading your review I can't tell you how disappointed I am with how the cash deposit for incidentals was handled by my employees. Furthermore, I am truly embarrassed that upon checking into your room that you discovered an insect in the bathroom. However, I am happy that the proper action was taken to relocate you to another room in the hotel. The security staff is very well trained and extremely helpful during the late hours of the night and I am glad to hear he was able to assist you. As for our housekeeping department, I have spoken to our Executive Housekeeper regarding your items that were moved during your stay and he has addressed this with the staff member that cleaned your room.

Due to all the inconveniences you experienced during your stay, I would like to offer you a gift certificate for a free night back at the Chamberlain West Hollywood. Upon redeeming this certificate I want you to know that I will be personally be selecting your room and will also be upgrading you to one of our best suites in the hotel. I would love to have a second opportunity to make your stay at the Chamberlain a more pleasant one.

If you would be so kind to send me your mail address I will issue a gift certificate right away. My contact information is listed below so please feel free to contact me on my direct line should you wish to discuss anything further.

Sincerely,

Chad Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 6, 2012

We chose the Chamberlain without any advice and were so pleasantly surprised by what we found when we arrived. Its an excellent little boutique hotel nestled into a wonderful quiet neighborhood and we felt at home instantly. Our room so fun - sort of like a 50s hollywood set and the roof top pool/bar was so inviting and intimate. The service was excellent from the valet parking at check in, through check in and throughout our stay. They really aim to please.
We didn't eat there but that's because the location was so central that we could zip out for anything we needed.
We really felt like we had stumbled on a great little gem. I would definitely stay there again - hopefully soon!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 6, 2012

I stay this location every year and it never seems to disappoint. From the friendly valet staff to the professional front desk, I find it hard to leave. The split level rooms are suites that make I have seen some of the finest hotels. The working fireplace is a romantic touch! The rooftop pool gives views of the picturesque Hollywood hills. Just a block away from Santa Monica BLVD, this hotel gives you convenience to West Hollywood within a quiet residential neighborhood.

Room Tip: Make sure to get a room with fireplace.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 2, 2012

We recently rocked up at the Chamberlain as our hotel reservation was screwed up. The staff there was wonderful. Thank you very much for your help and getting us the room.

Their rooms are very large and great for families or even couples.

The hotel is only mintues away fromt he walk of fame, or a fast drive down to Venice beach.

If you are looking for a great palce to stay this is one

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2012

Had a great stay here in early October. The room was very spacious with a separate living room and a fireplace. Very modern hotel with a central location. Valet service was also great and the roof was very relaxing. Had plenty of chairs and a nice size pool. Overall a great experience and I would definitely stay there again! Adam at the front desk was also very accommodating and helpful :)

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, Canada
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 22, 2012

We stayed at the Chamberlain for a few days this past week and thought it was great. It is in fantastic neighbourhood - a block from Santa Monica Bl or you can wander up to Sunset Bl. Super close to The Roxy and Viper Room. Our room had a nice sitting area with its own TV. We faced Westmount and it was still really quiet at night - we never heard any noise. I liked that it was in a residential area and got to people watch everyday life. The staff was all very friendly and helpful - printing us maps when we needed and offering traffic advice! If I'm going to nitpic, the drawbacks would be: $35 daily valet parking. It's probably standard for the area, but you have to factor that it with your room costs. The valets are awesome and it was nice to not have to worry about the parking, but definitely an added expense. No closet space outside the bathroom. (at least in our room). Bedroom and bathroom are dark - needs better lighting - especially in bathroom. And finally, my #1 complaint would be that in this day and age of technology, Wifi should be standard in every room and free. Being from Canada, and without a roaming data plan, we had to head down to the Starbucks on Santa Monica to check on email etc. The upside was that we met a lot of great people there. As well, Trader Joe's is just down the street.
So, all in all, its a great boutique hotel. I will definitely stay there again next time I go - we plan to make it an annual event. Looking forward to going back soon! Thanks Chamberlain :)

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for rooms, adults
Price Your Stay

Been to Chamberlain West Hollywood? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chamberlain West Hollywood

Address: 1000 Westmount Drive, West Hollywood, CA 90069
Phone Number:
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in West Hollywood
#4 Family Hotel in West Hollywood
#5 Luxury Hotel in West Hollywood
#6 Romantic Hotel in West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Chamberlain West Hollywood 4*
Official Description (provided by the hotel):
Discreetly located on a residential, tree-lined street in West Hollywood amid the exciting Sunset Strip and the bustling Santa Monica Boulevard, our eclectic West Hollywood boutique hotel offers the perfect combination of glamour, comfort and impeccable service. The dramatic style, unique ambiance and convenient location of our West Hollywood accommodations make it an ideal choice for a relaxing extended visit or a short LA getaway for both business and leisure travelers. Step into the glamorous 80s with our avant-garde decor complete with intricate brass detailing, cool hues with rich gold and chocolate accents and a chic retro feel. The Chamberlain West Hollywood boutique hotel features 114 spacious suites, an exclusive chic Bistro, in suite dining plus a stunning rooftop setting with 360-degree panoramic views of the Hollywood hills and elegant spaces for intimate events, private dinners or corporate meetings. Roof top pool offers private cabanas, dining and bar service. Our full service hotel also offers a complimentary 24 hour state of the art fitness center and a 24 hour business center with both MAC and PC's. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Orbitz, Sabre Hospitality Solutions , Hotels.com, Cheap Tickets, Tingo, BookingOdigeoWL and Agoda so you can book your Chamberlain West Hollywood reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chamberlain West Hollywood Hotel West Hollywood
Chamberlain Hotel West Hollywood
West Hollywood Chamberlain Hotel

Owners: What's your side of the story?

If you own or manage Chamberlain West Hollywood, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;