I prefer unique hotels and I chose the Palihouse via Hotel tonight for the first night, which was nice. Then, I decided to extend my stay not only once but twice due to a red eye flight back to NYC. On my second night, the front desk made an error after giving me a wonderful upgrade by not actually placing us in the upgraded room via their computer system, therefore losing the keys to our vehicle due to the room change. That was a minor error in my opinion. However, after paying the full price $450 for the second night and "partial" third night, I was disappointed to return to a suite with a dirty tabletop, floors, and none of the towels were replaced, even though I placed them on the floor as requested for replenishment. They also failed to replenish the bottled water and wine. I was disappointed that the attention to such details were overlooked. What really pissed me off was that they did not replace the bed linens as requested. I even left a $20 tip at the desk for the room attendant, because I left the room for lunch later than usual. I was steaming to find my room in its condition after leaving a generous tip. Go figure! There was a wonderful night auditor who helped us on the first night. The check-in clerk and the night auditor were the stars of my visit to the hotel. My only other complaint was that there were no ipod docking stations or audio cables to connect your iPhone the stereo. The people in charge of this place should know that their guests are iphone users. Duh! What's more, room service was not available when I needed it most. On Monday, I asked for a late checkout and for it, they declined, so I had to extend another night. The bar is great if you want to be part of the scene. Just make sure you select a room on the third floor to avoid the noise if you want to call it quits before the rest of the patrons. The rooms are styled well. Just don't expect to have new soap and shampoo delivered each day. I guess for $450 they expect you to bring your own. I only received one set, which we used and we did not receive more. And YES managers, I called the damn desk and asked for more. I am an experienced traveler. Thank you very much!!!! You run a better bar than you do lodging establishment.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write your review on Trip Advisor. I am truly sorry to hear your stay wasn't more enjoyable. At Palihouse, we always strive to deliver the utmost in service and convenience to our guests and your review has been taken seriously and addressed with the front desk agents.
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I would certainly like to address some of your concerns below and we do hope you give us another chance. If you contact me directly, I will personally make sure your stay and experience is one to remember. My email address is email@example.com.
To begin, I would like to apologize for the mix up with your keys. After speaking with our staff I am glad to hear your keys were returned to you promptly.
In regards to housekeeping services and as Palihouse is designed as an extended stay hotel, we do not offer daily housekeeping unless specifically requested by guests. We apologize this was not clearly communicated upon your arrival by our staff, although this information is stated on both a pre arrival email and in a welcome letter given to all guest at check in. For your convenience, our hotel staff is always on hand to replenish any of the amenities you may require at a moment’s notice. I am sorry to hear there was some miscommunication in getting your bed linens replaced but I am glad to hear there were some 'stars' on staff.
As for our sound system, we do offer hi-end Bose stereo with AUX cables for iPhones and other similar devices. I am sorry you were not able to locate them in the room. This information and much more is also in our in-room guest directory for future reference. You can also dial 100 to reach a Palihouse agent 24 hours a day for any similar questions or request.
Finally, I would like to extend an apology for the noise you experienced. The Courtyard Brasserie restaurant closes and 11pm on weeknights and 12pm on weekends. We also close all doors leading to the open courtyard at these times which typically alleviates any noise leading to our guest rooms.
We do hope our response was helpful in explaining some of your experience and we hope to see you again in the near future.
Director of Palihouse Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.