Stayed for 6 nights during Thanksgiving week/weekend. Room was 605, north facing, two rooms, living area and bedroom. Overall, room was clean and large. little kitchenette area with microwave and refrigerator was nice as well. Checking in was a breeze. Front end clerk was very friendly. Breakfast starts at 6:30am on weekdays, 7am on weekends/holidays. Bathroom was clean with plenty of space for personal items. Note there are 3 sinks in the suite. One in bathroom, one by kitchenette, and a 3rd in bedroom. There is a couch, table/chairs, and two TV's. Phone system stinks. could not retrieve our messages. The windows should be replaced. moisture gathered by the window and that means that dampness and moisture collects in the room. Could be problematic for someone with allergy issues. Best to select a room facing south with sun exposure. Breakfast was very nice with wide selection of things to eat. however, they did run out of yogurts and bagels for a few mornings. Staff is incredibly attentive. Dare I say too much. It is nice that they clear dirty plates from the table but if you are not finished and reusing your silverware and dishes, it is best they learn to leave a guest alone. Clientele can vary. Weekdays it was mostly male business travelers. Weekends it was families with screaming kids and babies. Be prepared for unruly children. Not all parents teach their kids how to behave in a public space. there is no safe in the guest room. however, there is one at the front desk. Wireless internet is not free!!!!! you have to pay $9.95 per day per computer. Therefore, if you have multiple laptops, be prepared to pay. Used the gym for a few days. Had a few treadmills, ellipticals, and weights. Conveniently located by BART. Going to SF for the day was a breeze. there is several places to eat within walking distance of hotel. There is two computers with printers located opposite the front desk which are free to use. In summary, had a great time, would recommend this place, and would book here again without reservations.
Ask for a room away from the BART if you mind that sort of noise since the train passes the hotel. H...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your very thorough review of our hotel! It is wonderful to see our guest comments and appreciate the time it takes to write to us. We enjoyed having so many happy guests over the holiday. Our breakfast staff IS attentive and we will make them aware of the situation you mentioned in your critique. We welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.