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“A great place to stay” 5 of 5 stars
Review of Holiday Inn Express Walnut Creek

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Holiday Inn Express Walnut Creek
3.0 of 5 Hotel   |   2730 North Main Street, Walnut Creek, CA 94597   |  
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Ranked #2 of 7 Hotels in Walnut Creek
GreenLeadersBronze level
Michigan
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
13 helpful votes 13 helpful votes
“A great place to stay”
5 of 5 stars Reviewed February 21, 2013

I recently spent 3 nights here...the rooms are very clean, the bed is comfortable, the internet is fast and reliable, the breakfast is nice with a number of choices. The staff is friendly, helpful and acomodating and make you feel welcome. This is a nice Holiday Inn and I would stay here again.

Room Tip: I don't know that there is a "good room" but the execise room is at the far end of one...
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve D, General Manager at Holiday Inn Express Walnut Creek, responded to this review, February 23, 2013
Dear Holiday Inn Express Walnut Creek Guest;
We are thrilled to hear that you had a very satisfactory experience with us and we look forward to seeing you soon.
Thanks again for choosing us between all the options in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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376 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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English first
Kootenays, BC
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 3, 2013

We checked into Holiday Inn Express in Walnut Creek after having toured several wineries in Sonoma Valley. We placed the boxes of wine we had purchased under the floating counter in the bathroom to keep it cool. Unfortunately, unbeknownst to us, the pipe was disconnected to the sink so every time the sink was used it leaked onto the floor where the cardboard boxes were absorbing it.

Once we realized that there was a problem we reported it and the staff, Jairo Cisneros in particular, were very helpful. The plumbing was promptly fixed, replacement boxes were offered, tape was provided to reinforce our existing boxes, and there was no charge for the room.

We recognize that mishaps occur and we were very pleased at how this one was handled.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve D, General Manager at Holiday Inn Express Walnut Creek, responded to this review, February 13, 2013
Dear Holiday Inn Express Guest;
Thank you so much for giving us the opportunity to serve you, I apologize for the inconveniences ocurred during your stay. I am glad that you are satisfied with our service recovery system. I want to thank you as well for complimenting Jairo, I will let him know that he is doing a great job in taking good care of our guests. Thank again for your business and your time.
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Sacramento, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2013

We enjoy staying at this hotel while visiting the bay area. The rooms are very comfortable
and clean. The check-in and check-out is fast and friendly. There is easy access to BART and
Walnut Creek center. The underground parking is a great feature.

The breakfast service is outstanding with a nice variety of food and drink. Check out the
cinnamon rolls.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shekittylafleur
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2013

Best nights sleep. Unbelievably comfy beds and nice staff. Place was nicely decorated and had everything I needed. It just felt clean. Bed was soooooooo nice! It's walking distance to a few things but you need a car to get downtown. Good value for the money

Room Tip: Laundry is on 2nd floor if u need it
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 25, 2013

I stay in this hotel 5 days this week, checked in Sunday night. Tuesday morning, I wake up with a sore throat (Wednesday, Thursday and Friday also wake up with a sore throat). That night I told the hotel staff that smell of cigarette smoke in the hallway between room 240 and 272. He said he will make a note on the daily journal. Thursday night I got back to the hotel, the elevator at the main entrance is not working (this is not the first time for the week). I use the stair walk up to second floor. The strong smell of cigarette smoke, this is getting worse. I went back down and talk to the front desk supervisor. He and I walk up to second floor. We stopped outside room 240. He said “wow, you are right, very strong cigarette smell”. We walk down the hallway and put our hand next to an air duct grill. We did not feel any air come out from the grill. We continue walk down the hall. Again put our hand next to more air duct grills. Again did not feel any air movement. We checked all the air duct grills in the hall. Did not found one has air come out. I, alone also check other hallway between rooms 200 to 222, something no air movement; it is same for first floor. I checked out Friday morning, one night shift staff told me, he was told by other hotel guests that smell strong cigarette smoke. He also said some guests use towel to seal off space between the floor and the door.

No air ventilation also in fitness room; Sunday night I went in workout. It smells worse than a restroom. I stay less than 5 minutes and walk away.

I belief the hotel management shut down the HVAC system to save money.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review, February 11, 2013
Dear Iceman I,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because our staff did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Top Contributor
123 reviews 123 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed January 25, 2013

Warm and sincere welcome. Great, clean room. Exercise room could use a bit of weight equipment.

Hotel is handsome, clean, spacious.

Excellent shops and restaurants nearby.

One of our favorites when in Lamorinda/Walnut Creek area.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayward, California
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 20, 2013

I stayed here for an overnight stay and what a great unexpected place! First the negatives: There was not a refrigerator in the room also I booked this through on another hotel site and its misleading because the pictures look nicer then the actually place. The view from our room was a back of some business and a fast food restaurant. Also for the whole entire 2nd floor there was only ONE ice and vending machine. The positive things were the hotel lobby was bright and really nice. The hotel staff was VERY friendly and made me feel welcomed! It was a short 10 minute drive from the hotel to downtown Walnut Creek where there is shopping and restaurants. It was very quiet considering how close it is to the freeway. If I was planning on staying in the area again I would stay here again since its not very pricey and is close to downtown

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve D, General Manager at Holiday Inn Express Walnut Creek, responded to this review, January 22, 2013
Dear Holiday Inn Express Walnut Creek Guest;
Thank you so much for sharing your comments. We are happy that you had a good experience at our hotel. We look forward in seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Walnut Creek

Address: 2730 North Main Street, Walnut Creek, CA 94597
Phone Number:
Location: United States > California > Walnut Creek
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Walnut Creek
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Walnut Creek 3*
Number of rooms: 161
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Walnut Creek the perfect hotel for business or pleasure in the East Bay area of San Francisco. The Holiday Inn Express has transformed into a warm and modern hotel featuring contemporary furnishings, a natural light conservatory and a relaxing library area. The Holiday Inn Express Walnut Creek, CA hotel, minutes from Concord, Pleasant Hill and Moraga, offers access to I-680 for access to Oakland, San Francisco, San Jose, and all parts of the San Francisco Bay Area. Or, if you prefer to avoid driving, BART is 3 blocks away and takes you to San Francisco within 30 minutes. Visiting St. Mary s College, Concord Pavilion, & the upscale Broadway Shopping Plaza of Walnut Creek are all easy from the hotel.If you re working in Walnut Creek, the Holiday Inn Express Hotel makes visiting PMI, Siemens Oncology, Kaiser Permanente or PG&E easy and stress-free. In Contra Costa County, the Holiday Inn Express Walnut Creek, CA is well known for being one of the only hotels in Walnut Creek to offer free high-speed Internet access, free parking, and free shuttle service within 3 miles. ... more   less 
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Also Known As:
Holiday Inn Express Walnut Creek Hotel Walnut Creek
Holiday Inn Walnut Creek
Walnut Creek Holiday Inn

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