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“over rated, over priced” 2 of 5 stars
Review of Novotel Sydney Olympic Park

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Novotel Sydney Olympic Park
4.0 of 5 Hotel   |   Olympic Boulevard | Sydney Olympic Park, Sydney Olympic Park, Auburn, New South Wales 2127, Australia   |  
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Hotel amenities
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Free Breakfast Offer
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“over rated, over priced”
2 of 5 stars Reviewed February 2, 2013

We paid over AUD$400 for a rooom 6 months in advnace so that we would have a convenient location for a concert at Allphones Arena.
Our room was right next to the lift - therefore noisy with corridor traffic.
Our room could be used as a family adjoining room - the door was locked but the noise traveled freely between rooms. We could hear every noise our neighbours made all night.
The shower had no hob, a very short shower curtain and poor drainage therefore the entire bathroom floor was saturated after a shower. There was only enough space to hang one towel, so it was difficult to be environmentally friendly.
The hairdryer didn't work at all, it was replaced, and then only blew cold air. I had decided not to bring my own as nearly every other time I have used the in-house one.
The bar fridge had a glass door, therefore glowed in the room all night.
We had no parking - we had to pay a discounted fee of $20 to walk 2 blocks to the nearest car park.
Breakfast was not included. We complained about everthing and was given a complimentary full breakfast. We enjoyed (?) this in very busy and understaffed conditions.
On the positive side, the bed was very soft and comfortable. And, the location was perfect.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Hotels_SOP, Guest Relations Manager at Novotel Sydney Olympic Park, responded to this review, February 10, 2013
Dear BigSister76,
Thank you for your review following your stay at Novotel Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the concerns you have noted. We do hope to have the opportunity to restore your confidence and welcome you back in the future.
Kindest Regards,
Jill Murr
Quality & Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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917 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Kincumber, Australia
1 review
4 of 5 stars Reviewed January 31, 2013

Went to the 20/20 cricket..stayed here..great night...only thing was we had to pay 10 dollars to eat our free seafood platter in the room..this wasnt great as we couldnt eat in the restaurant as it was fully booked..anyway prefer to eat in the room..just thought 10 dollars was a bit steep..but its still a great deal and hotel..im wishing they had a small kitchenette so you could heat your food up..eg a microwave??? A poor fella heated up the pizza for me in his staff room and i greatly appreciated this...but to save the staff from doing it,how about a small kitchen?? i understand they want people using the restaurant,but most 3 star hotels have heating facilities...i love the joint though and will always be back...i'"ve stayed here i lost count 6 times or so in the last few years...keep up the good work novotel..your staff are excellent..always helpful...

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Hotels_SOP, Guest Relations Manager at Novotel Sydney Olympic Park, responded to this review, February 18, 2013
Dear Shane2barton,
Thank you for returning to stay at Novotel Sydney Olympic Park, your loyalty is important to us. It is great that read that you once again enjoyed your stay. For your future reference the Novotel suites are the only rooms that are equipped with a small kitchenette. Thank you for your comments regarding the seafood platter, for in room dining. We are currently reviewing the fee with the Food and Beverage Manager.
Thank you very much for your comments and valuable feedback. We look forward to your return at Novotel Sydney Olympic Park.
Kindest Regards,
Jill Murr
Quality & Guest Relations Manager
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Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 31, 2013

Excellent value for money with Seafood platter dinner for 2 , Free Parking & full buffet breakfast. Breakfast was full on with full house however staff did their best to provide a good service . Food was very satisfying at both dinner and breakfast, Room comfy and hotel experience well worth the stay. Staff were friendly and co-operative.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Hotels_SOP, Guest Relations Manager at Novotel Sydney Olympic Park, responded to this review, February 4, 2013
Dear Ausellen,
Thank you for your wonderful feedback regarding your recent stay on our Fresh Catch Package.
We are thrilled you enjoyed your overall stay and your dining experience both at dinner and breakfast. I will be sure to share your positive comments with our Executive Chef.
Thank you for your positive feedback and we look forward to welcoming you back.
Kindest Regards,
Jill Murr
Quality & Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 stars Reviewed January 30, 2013

Wow what an awesome deal! So close to ANZ stadium - superb service - fixed air con when wasn't working well, provided fans and any other request instantly, changed menu to cater for our needs as well as allowing room service rather than attendance at restaurant!
Beautiful food included in price both mains and dessert and a bottle of champers, and free parking all included! If this deal or other similar ones are run again I recommend it 100% to anyone and we will certainly be there!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Hotels_SOP, Guest Relations Manager at Novotel Sydney Olympic Park, responded to this review, February 4, 2013
Dear Kazjt,
Thank you for your review.I was delighted to read you enjoyed your stay and that the team were of service to you during your visit. We continually strive to deliver the highest standard of service and exceed our guests' expectations.
Our Fresh Catch package has proved very popular amongst our guests; so popular that we have made the decision to continue offering Fresh Catch.
Thank you for recommending this package and taking the time to write your review. We look forward to welcoming you back soon were we are able to extend the same service to you.
Kindest Regards,
Jill Murr
Quality & Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 30, 2013

I recently traveled to Sydney and chose to stay at the Novotel. The reception staff were outgoing, friendly and went out of their way to arrange dinner, organize a room upgrade and bring our bags to our room.

SOP Novotel this experience has made me want to come back again, thank you for your service and excellent experience.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Hotels_SOP, Guest Relations Manager at Novotel Sydney Olympic Park, responded to this review, February 4, 2013
Dear SimonP,
Thank you for such positive feedback regarding your recent stay at Novotel Sydney Olympic Park. It was fantastic to read that you had a wonderful experience at our hotel, especially the service you received from our friendly team. Our team do try very hard to please our guest's and it is great to know that we have achieved this.
I do hope we will have the privilege of serving you again at some stage in future.
Kindest Regards,
Jill Murr
Quality & Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Olympic Park

Address: Olympic Boulevard | Sydney Olympic Park, Sydney Olympic Park, Auburn, New South Wales 2127, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Auburn > Sydney Olympic Park
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sydney Olympic Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Olympic Park 4*
Number of rooms: 177
Official Description (provided by the hotel):
Novotel Sydney Olympic Park is located 14km from the Sydney CBD, 6km from Parramatta CBD and 21km from Sydney Airport. The hotel is surrounded by 640 hectares of parklands with over 30km of pathways to explore on foot or by hiring a bicycle. Leisure activities available within Sydney Olympic Park include the 4 Aquatic Centre pools, stadium tour, archery, trapeze school, golf driving range, tennis, factory outlet shopping and much more. ... more   less 
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Also Known As:
Novotel Sydney Olympic Park Hotel Homebush
Novotel Hotel Homebush
Accor Sydney Olympic Park
Sydney Novotel

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