We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I had a reservation 1 week in advance, but hotel was oversold at check in” 1 of 5 stars
Review of Marriott Visalia

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Marriott Visalia to your Saves list
Marriott Visalia
3.5 of 5 Hotel   |   300 South Court, Visalia, CA 93291 (Formerly Presidian)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Stay 2+ Nights & Save 15%
Ranked #6 of 14 Hotels in Visalia
San Diego, California
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“I had a reservation 1 week in advance, but hotel was oversold at check in”
1 of 5 stars Reviewed today NEW

I do not recommend that anyone make a reservation to stay at the Visalia Marriott. On July 19, 2015 I made a reservation on marriott.com for my family of three to stay here on July 25 after a 5-day backpacking trip in Yosemite National Park. When we arrived at 10:00 pm to check in, the staff person at the front desk claimed there was "a computer glitch", and I would need to wait for the other staff person to help me because he knew how to work around the computer glitch. I waited 5 minutes. When the second staff person was available and I approached him with my credit card, drivers license, and cellphone in hand to display my reservation on Marriott's mobile app, he then informed me that the hotel did not have any rooms available and that the manager on duty would come to the desk to assist me in 5-10 minutes. Another customer lurking around the front desk appeared to be in a similar situation.

After 10 minutes of waiting for the manager to no avail, I asked the desk staff where the manager was and what he was doing that was more important than serving customers who had reservations? The staff person did not know where the manager was or what he was doing.

While I continued to wait for the manager, I attempted to get a glass of water from one of the two elegant glass dispensers containing orange slices near the front desk, but both were empty. I asked the desk clerk if he could get the water dispenser filled, a simple request that required 10 minutes for the staff to eventually fulfill.

The manager finally arrived at the front desk at 10:20 pm. He informed me that he would reserve a room for me at a nearby hotel, pay for that room, and also deposit 30,000 points in my Marriott Rewards account (I knew that this was equivalent to 1.5 rooms at this and many other Marriotts). By 10:35 pm, arrangements had been finalized for my family to spend the night at the Lamp Liter Inn (see separate review), and we left the Visalia Marriott. To their credit, paying for our night at the Lamp Liter Inn and giving me 30,000 points made the horrible situation tolerable. Achieving customer satisfaction is, however, another matter.

Here is what should have happened instead of greeting me with confusion and a 35-minute delay.

This hotel requires reservations to be canceled 1 day before arrival. That means the management knew (or should have known) early in the morning that they were either oversold for the coming night or close to it. The manager and the desk staff should have begun preparing for the oversold situation hours before customers checked in to the last available room. As a Marriott Rewards Member who made my reservation at marriott.com, the hotel had my cell phone and email contact info and certainly could have contacted me in advance to discuss the problem they would have honoring my reservation. If I had been contacted in advance, I would have been perfectly happy to stay at any of the 10 Marriott properties between Yosemite and Visalia. In fact, in March 2014, a manager at a Marriott Courtyard in AZ emailed me and others who had reservations 8 hours before check-in time to offer Rewards Points if we switched to a hotel that was not oversold. At the Visalia Marriott, however, my very tired 8-yr-old daughter, wife and I needed to wait around the lobby for 35 minutes for the manager to arrive and then make alternate arrangements for us.

The management of the Visalia Marriott did not live up to the standards I have experienced at many other Marriott hotels recent years. I also see several other reviews on Trip Advisor describing sloppy billing practices by the Visalia Marriott. My advice: play it safe and plan to stay elsewhere.

  • Stayed July 2015, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

237 reviews from our community

Traveler rating
    65
    119
    33
    14
    6
See reviews for
49
74
20
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Spanish first
  • Any
English first
Rheinland
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I stayed here for 4 nights with my family. The lobby is large an clean but nothing special is offered. Check-in was fast and friendly. The beds are comfortable . The rooms are clean and housekeeping is good. No safe or refrigerator in the room. The carpets are somewhat dated. WiFi is ok. They have a pool and whirlpool which is ok and clean. Although we did not experience a problem with parking the lot tends to be full. Downtown with good dining options and breweries is just 2 blocks away and easy to walk. Sequoia NP is a one hour drive. Only if you have plenty of time use very twisting highway 245 to go there. All in all a good choice for a reasonable price.

  • Stayed July 2015, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carrie g, General Manager at Marriott Visalia, responded to this review, 2 days ago
Aixam,
Thank you very much for making us your hotel of choice on your California travels. We are thrilled you were able to enjoy our walkable downtown and experience some of what makes Visalia a great destination. I hope you enjoyed the Sequoia National Park, even with the twisting road. If you are ever back at our hotel, we do have safes at the front desk and refridgerators upon request for your complimentary convenience, I apologize if we didn't get that communicated. Thanks again for choosing our Visalia hotel.

Carrie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Placerville, CA
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Here for a conference. Good food in the bar/ lounge area, decent WiFi and air conditioning! Pool looked
inviting but too hot outside to sit for long. Front desk and wait staff all very helpful too. Would stay again. Very easy walk to other restaurants and shops.

Stayed July 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carrie g, General Manager at Marriott Visalia, responded to this review, 2 days ago
Shafskey,
Thank you for staying with us, I hope next time you will get a chance to take a dip in the pool, we look forward to having you back when your travels bring you back to Visalia. Thank you again for choosing our hotel.

Carrie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I will not be staying at any Marriott again. I was having a weekend with my daughter before she has deployment so we met at the hotel (I pre-paid through AAA). The room was nothing nice, very plain. When I checked out on July 19 it was all good. Until, I ended up having to spend another night, but for the same room the rate was $159. My daughter called up other hotels and found a room for $109/ king bed non smoking. It was the Comfort Suites behind the Marriott, when we arrived I gave them my card (same card I used at the Marriott) for holding. The room was much much nicer than the Marriott.....had a separate room with a couch, 2 tv's with direct tv, microwave and a fridge, and a view of the street. Today when I checked out, my credit card on file got declined....knowing there was available credit.....I ended up having to pay cash that was for me to get back home with fuel and food. I checked my credit card app and found that there was a double charge from the Marriott. I went back to the hotel and disputed the charge (which was a joke). The hotel said that the pre-paid for AAA was not received as there is usually a confirmation from AAA as to pre-paid. Though I have receipts from Marriott for the amount of $245.80, my pre-paid from AAA for $246.18 and a charge to my credit card for $246.18 on my credit card PLUS the extra charge of $268.00 from Marriott (and I showed them all to the Accounts person). I was told they would take the charge off my credit card today, as of now I still have same charges. Will they reimburse my cash I had to use because of the situation Marriott put me in? I did call to speak to the manager on duty but I had to leave a message, I have yet to get a call back. So, do not stay at this Marriott as I will not be staying at any Marriott. To make it worse there was lady next to me who had a similar situation.

Room Tip: There are no good rooms to choose from.
See more room tips
  • Stayed July 2015, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carrie g, Manager at Marriott Visalia, responded to this review, 1 week ago
Thank you so much for taking the time to write your review. We are sorry to hear about your experience at the hotel. We are committed to providing a positive experience for every guest, and we failed to meet your expectations. Please accept our sincerest apology for the billing issue that you faced. Rest assured, we will be following up with our team to ensure mistakes like these don't happen in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We were looking for a safe, clean, slightly better than average hotel near the Visalia downtown area. We couldn't have been more pleased and happier. Fast and courteous check in. Very helpful on recommendations and where to go downtown. The room was immaculate and the work out room was not an afterthought. Parking was free and appeared to be very safe based on the roving security guards I observed. We did the bed and breakfast deal, and I thought it too was worth it. I would recommend it to any traveler who needs to get off the highway and have some quality down time.

Room Tip: Quiet, safe, immaculately clean. Walkable to the trendy Visalia downtown area.
See more room tips
  • Stayed July 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emeryville, California
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in town due to a family member being in the hospital across the street. The location of the Hotel is perfect for the Hospital and especially if you are going to walk 1 block to Main street for dinner or to have a few cocktails after. The hotel also served as a great meeting spot due to the large lobby and open bar. The staff is very friendly and willing to help where they can especially from front desk crew. Please do yourself the favor of grabbing a few meals on main street adn they have a few brewery's that are worthy of a trip. I was raised in that area and had no idea how much Visalia has changed for the good. During the week it gets a little more pricy but well worth it considering the local options.

Room Tip: Ask for a high room facing the mountains, AAA discount comes with Freee breakfast.
See more room tips
  • Stayed July 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I enjoyed my 3 night stay here. Location is great in that it's within walking distance to main street's restaurants. The room was nice and clean and I enjoyed the balcony. Pool and jacuzzi were nice as was the lobby bar. I would stay again if ever in the area.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Visalia
2.9 mi away
Hampton Inn Visalia
Hampton Inn Visalia
#1 of 14 in Visalia
4.5 of 5 stars 467 reviews
5.5 mi away
Holiday Inn Visalia Hotel & Conf Center
5.7 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#2 of 14 in Visalia
4.0 of 5 stars 135 reviews
Show Prices
Show Prices
Show Prices
3.3 mi away
La Quinta Inn & Suites Visalia/Sequoia Gateway
0.1 mi away
Comfort Suites
Comfort Suites
#7 of 14 in Visalia
4.0 of 5 stars 121 reviews
2.0 mi away
Lamp Liter Inn
Lamp Liter Inn
#5 of 14 in Visalia
4.0 of 5 stars 299 reviews
Show Prices
Show Prices
Show Prices

Been to Marriott Visalia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marriott Visalia

Address: 300 South Court, Visalia, CA 93291 (Formerly Presidian)
Location: United States > California > Visalia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Visalia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Visalia 3.5*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotwire, Orbitz, TripOnline SA, Agoda, Priceline, Marriott, Hotels.com, Venere and Odigeo so you can book your Marriott Visalia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Visalia Hotel Visalia
Visalia Marriott

Owners: What's your side of the story?

If you own or manage Marriott Visalia, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.