The check in staff was great, very helpful! Facility is clean.
The room is average size and some of the edges of the walls are coming apart.
Mattresses are not comfortable at all. They tried to pad it with extra mattress padding, but the problem is the cheap mattress, not really up to the Marriott standard I've encountered elsewhere.
Our first night of sleep was so so, given we checked in almost at midnight and were so dead tired we did not care about much. However, the 2nd night was awful due to the what seemed to be "jackhammer" noises coming from within the walls next to my bed. Each time someone uses the plumbing, the noise would start up. This happened at 3 am, then at 6 am, again at 9 am, and at 10am. I called to front desk to complain and was compensated with a free in room service breakfast and free internet for the 2 nights we stayed.
The check out process was very long due to the fact the front desk clerk, Sarah, did not know how to reverse the charges and then the sales manager, Christina, did not know either. I had to wait until Andrea (who was the only one who knew how to reverse the charges properly) to finish with her guest, which was a big group, before helping me. I waited almost 20 minutes...frustrating!!!!
Will I stay here again??? Probably not. I don't need jackhammer noises and a long wait to check out, that's for sure!
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- Also Known As:
- Marriott Visalia Hotel Visalia
- Visalia Marriott