It is very unfortunate that this hotel has a horrible staff, because the location is fantastic. My husband and I have stayed here 3 times in the last year. The 1st two to visit family, the last time because we are relocating to the area, and looking for houses. We have chosen this hotel every time because of location. (when we go on vacation we like to park, and then walk every where,) The 1st time we stayed there we had no issues. Room a little old but no big deal. The second time they made us leave a $20 deposit (we thought it was because we had asked for a smoking room but they had none so they could make sure we did not smoke in the room) and the lady at the front desk was VERY RUDE. When we checked out, she refused to give us back our deposit, with no real reason. This last time we stayed there (beginning of this month, June 2014) when we checked in it was pretty late. At 1st a real sweet younger girl was helping us, then she needed help from her mom. oh no, here comes the VERY RUDE lady from last time. We are told again "no smoking room available" she asked for a $20 deposit. My husband says "are we gonna get it back? last time you would not give it back." She then says, "Then why are YOU here?" I was FLOORED. My husband and I are the kind of people who go to the same places all the time. We ALWAYS get to know the employees, and they always love us. We are always very friendly, and have never been treated this way. I can not believe Americas Best has let this go on with their name on the building.
- Official Description (provided by the hotel):
- This Visalia hotel is located in downtown Visalia - walking distance to restaurants, bars, the Visalia Convention Center, and the Visalia Police Department. Stay at this hotel on your visit to Visalia. ... more less
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- Also Known As:
- Rodeway Inn Visalia
- Visalia Rodeway Inn