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“Disappointing” 2 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   9300 W. Airport Drive, Visalia, CA 93277   |  
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Choice Privileges Points
Ranked #2 of 14 Hotels in Visalia
Certificate of Excellence
Firestone, Colorado
1 review
“Disappointing”
2 of 5 stars Reviewed October 24, 2013

The room wasn't cleaned very well and one day my towels were replaced with damp ones. The bathmat was downright WET, like it had just been used. When I took it to the front desk, they were borderline rude about it. Vending machines empty, like they haven't been serviced in a year or more. Hallway reeks of cigarettes, even on a non-smoking floor. Breakfast wasn't good, unless you like cereal a lot.

Room Tip: Third floor smells terrible.
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  • Stayed September 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfort_inn_visalia, General Manager at Comfort Inn & Suites, responded to this review, December 5, 2013
I truly apologize for not meeting your expectations. I was happy I had the opportunity to speak over the phone with you the Monday following your departure and I sincerely hope you will give us someday another opportunity. We have already addressed all the issues and we look forward to seeing you again.
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126 reviews from our community

Traveler rating
    53
    45
    20
    4
    4
See reviews for
31
45
7
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 21, 2013 via mobile

The rooms are quite nice and clean and the beds are comfortable, we brought our memory foam for my pregnant wife and she loved the beds.
The breakfast is ok, there was no sausage or bacon with the eggs which was disappointing but I was told that on Saturday there will be sausage, the coffee is good and so is the hot chocolate.
The staff is nice and helpful but my major issue is the slow Internet which is almost unusable in the weekend, feels worse then dial up, the speed had issues on Thursday as well where its either horribly slow or just disconnects completely. If you need a reliable Internet connection for work or you just want to watch a
Movie get a different hotel because you will not find it here.
The location is by the freeway and there is a nice park for kids a walk away.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna099, General Manager at Comfort Inn & Suites, responded to this review, September 22, 2013
Thank you for your review. Comments such as yours enable us to provide better service for our guests. We are already working on the speed of the internet with our provider. We look forward to having you stay again so you can see the improvements. Once again, Thank you.
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Northern California
Top Contributor
61 reviews 61 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
185 helpful votes 185 helpful votes
4 of 5 stars Reviewed August 15, 2013

We stayed here on our way to Sequoia/Kings Canyon National Parks. We got stuck in SoCal traffic on the way, so did not check in until 9 pm. The staff were very friendly and our room was great, with a very comfortable bed, but there was really no place to eat nearby. We were directed to a gas station on the other side of 198 that had a Quizno's and Pizza Hut, but those were shut down by the time we got there. If you are coming in late, make sure you eat beforehand.
There is just one washing machine and one dryer, so if you are planning to do laundry here, you may have to wait. We were happy that laundry was even available. We did not use the pool (again, we were too late), but it looked nice. Breakfast was fine - waffles, yogurt, and coffee that disappeared quickly but was also replaced quickly, so very fresh. By the way, if you get a room close to the registration desk, you will be awake early. The staff use a cart to prepare for the breakfast, and it rumbled down the hall several times before breakfast was served. My husband is an early riser anyway, and I wanted to get on the road, so not a huge deal, but if you want to sleep in, ask for a room in a quieter spot.
Visalia was a good stop on the way to the national parks, but if you plan to enter the parks on multiple days, you may want to stay in one of the parks. The accommodations aren't nearly as nice, but you would only have to join the lineup to enter the parks once.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna099, General Manager at Comfort Inn & Suites, responded to this review, August 17, 2013
Thank you for your comments and recommendations to future guests. We have addressed the noise concerns when preparing for breakfast for our guests convenience. Once again Thank You, your feedback is imperative for our improvement. We hope to see you again soon.
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Ventura, California
Top Contributor
75 reviews 75 reviews
25 hotel reviews
Reviews in 39 cities Reviews in 39 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 11, 2013 via mobile

This hotel is conveniently located off of Highway 99 and the 198. The room was very clean and the bed wonderfully comfortable. The price was reasonable considering this Is summer. Breakfast items were just ok. Front desk very friendly.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Luna099, General Manager at Comfort Inn & Suites, responded to this review, August 12, 2013
Thank you, we are happy to hear you enjoyed your stay. My staff and I work very hard to ensure guest satisfaction. We hope to see you again.
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Dallas, Tx
Top Contributor
69 reviews 69 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed August 10, 2013

My room was very big with a king bed, oversize chair w/ottoman and a work desk and chair. Everything in it was spotless and one of the best rooms that I've stayed at in years. The location was very quiet and next to a nice park and golf course. The staff was exceptionally helpful and friendly. Great complimentary breakfast with lots of choices. I highly recommend this hotel.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna099, General Manager at Comfort Inn & Suites, responded to this review, August 12, 2013
Thank you. We truly appreciate your feedback, it's always rewarding to hear comments such as yours. We look forward to seeing you back soon.
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Santa Clara, Utah
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 1, 2013

We wanted to go to Sequoia Nat'l Park and Kings Canyon Nat'l Park on a tight budget. The hotel is a smaller hotel but it is quiet and clean. The staff was friendly and accommodating. The pool is small but one of the cleanest clearest pools I have seen at a hotel in a long time. It is not very far to Visalia if you take Hwy 63. Don't take Hwy 99 into Visalia. It was a great hotel and a great way to stay within budget.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna099, General Manager at Comfort Inn & Suites, responded to this review, August 2, 2013
We very much appreciate your comments and we are glad you enjoyed your stay. We are 2 minutes from Hwy 99 off Hwy 198 E and quaint downtown Visalia is only 5 minutes away. Thank you for your feed back we hope to see you again soon.
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Ca
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

At first glance didn't think it was such a great hotel but as soon as we walked in we were greeted with such friendliness...the staff were very nice, the beds are sooooooo comfortable!!! Our room was very clean...definitely will come back and stay at this hotel.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna099, General Manager at Comfort Inn & Suites, responded to this review, July 13, 2013
Thank you !! We are happy to hear you liked our new bedding and that you enjoyed your stay. My staff and I strive everyday to make our guests feel right at home. We hope to see you again very soon.
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Additional Information about Comfort Inn & Suites

Address: 9300 W. Airport Drive, Visalia, CA 93277
Phone Number:
Location: United States > California > Visalia
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Visalia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Located in the beautiful city of Visalia, CA just 39 miles West of the fabulous Sequoia National Park at Hwy 198 and only seconds from Hwy 99. All of our completely renovated rooms include microwaves, refrigerators, irons, ironing boards, hair dryers and coffee makers. We serve Complimentary Full Hot Breakfast daily and offer Free WiFi for all our guests. Our Fitness center includes a weight system and other state of the art equipment as well as a Sauna for your convenience. We welcome pets. Plaza Park Sports Complex is just across the street and it includes a fun dog park as well. We’re sure you’ll enjoy your stay with us. ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Visalia
Comfort Inn Visalia
Visalia Comfort Inn

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