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“Management needs re-tooling.” 1 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   210 E Acequoia Ave, Visalia, CA 93291   |  
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Ranked #7 of 14 Hotels in Visalia
1 review
“Management needs re-tooling.”
1 of 5 stars Reviewed May 15, 2013 via mobile

The manager "Mimi" charged my bank account an additional $200 for smoking in my room which is blatantly untrue. I tried to reason with her and remain civil but she refused to compromise a resolution and basically declared me a liar. I hope your $200 robbery was worth it because I will NEVER spend money there again. I wonder how many other patrons have been scammed out of their hard earned money?

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mimi D, Director of Sales at Comfort Suites, responded to this review, May 21, 2013
I am sorry you were unhappy with our Hotel. When you checked in you were told and did
sign that you understood we were a non smoking property.
You were charged for smoking in the room, the fee was to cover the cost of cleaning, so the next guest would not have to smell smoke or be inconvienced by your actions.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 reviews from our community

Traveler rating
    33
    45
    10
    6
    3
See reviews for
29
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
Tomales, California
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 20, 2013

In most ways, the Comfort Suites in downtown Visalia would be a good place to stay -- and maybe our complaint isn't typical of most nights in downtown Visalia. Nevertheless, I think it's fair to report that we had a miserable Sunday night/Monday morning here, due to incessant and high-level outdoor noise. The principal problem was a street sweeper that went up-and-down the downtown streets, making a noise like a jet plane. This lasted from (roughly) midnight to 4 a.m., off-and-on, far and near. Almost as bad was trash trucks lifting, dumping and banging down multi-yard steel dumpsters, right behind the hotel........went on for over an hour, can't imagine how there could have been so many bins to dump. This place might be quiet many nights, but not while we were there.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visalia, California
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 1, 2013 via mobile

We just spent four days here. What a nice place to stay. The room was big and comfortable with two TVs, one in the sleeping are and one in the living room area. We had good water pressure and the in room coffee was actually not bad. The included breakfast was above average and had a good selection. Also the staff was very polite and respectful. Overall, it was a great place to stay.

Stayed March 2013, traveled as a couple
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Pleasanton, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 15, 2013

The Comfort Suites is located across the street from the Visalia Convention Center. If you have business downtown or attending a convention event this is your choice. The hotel shares a parking garage with the local businesses. They serve a decent morning breakfast with the usual fare of cereals, waffles and eggs. The rooms are clean and comfortable. The cable TV offers a great selection of entertainment. The only complaint was the predawn deliveries and the city police sirens that interrupt sleep. Management should plan better coordination of these hotel deliveries so early in the morning. This trip was all business so eating nearby the hotel had a lot of choices within walking distance and I felt secure walking back at night. Overall above average for a 3star hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Oxnard
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 26, 2013

The room was large with a free breakfast. Three of us split the room with two beds and a hide-a-bed for $90. There were two TVs and a refrigerator. We were told the hotel across the street was significantly more expensive. The breakfast had a large menu. Our group felt it was a good value and it met our needs.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Top Contributor
76 reviews 76 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 15, 2013

I stayed at the Comfort Suites during the World Ag Expo.

Pros: spacious rooms, with mini living room and bedroom areas, flat screen TV's, clean, fairly comfortable bed, pretty quiet, free breakfast and wifi.

Cons: 80's decor feels antiquated.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City, New York
1 review
5 of 5 stars Reviewed February 1, 2013

Our stay was very pleasant. The room was very clean and comfortable and the service very courteous and so very helpful. A nice selection of food for breakfast . My wife forget her favorite pillow and the concierge promptly mailed it home.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 210 E Acequoia Ave, Visalia, CA 93291
Phone Number:
Location: United States > California > Visalia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #7 of 14 Hotels in Visalia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
All-suite hotel located in downtown across from the convention center. Close to dining and shopping. ... more   less 
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Also Known As:
Comfort Hotel Visalia
Comfort Suites Visalia
Visalia Comfort Suites

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