The hotel was neat and clean but the front desk staff was a little confused and seemed falsely concerned. Ever made a request or asked a question and although the response is polite and with a smile, you get the sense that the negative response is a standard answer instead of them trying to find a solution? That is the impression I got from three different staff members. (In other words, a too quick response instead of looking into it or even getting back to you). I have a feeling that there was a big training effort happening but I’m not sure what was going on. I had reserved a king bed for my three night stay but was given two queen beds (I needed the extra floor space & comfortable chair as I was working on a project in my room). I asked upon check in and again the following day if I could move into a different room, but they were not able to accommodate my request (again, I had this type of room reserved months in advance). The wireless Internet was intermittently successful and the front desk could not help with passwords. My colleague in a different room provided the correct login and password. All in all, my stay was okay, but I am going to explore a different location next time I’m in Visalia on business.
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- Also Known As:
- Fairfield Inn Visalia Hotel Visalia
- Fairfield Visalia
- Visalia Fairfield Inn