I usually check reviews in TA before booking any accommodation. But in this case, I did not have the benefit of reading any review since driving fatigue made me decide to stop somewhere along Highway 99 instead of going all the way to a lodge in Kings Canyon NP. I grabbed a magazine with hotel coupons and saw the attractive rate advertised by Fairfield Inn in Visalia.
When we got into Visalia, traffic lights were off. Not a good start. Upon reaching the front desk, we were informed of a general power failure in the area. Bad omen. Do we stay or move on to another town? We stayed and we did not regret the decision.
When we got to our room, it was very clean and smelled nice. The expected amenities were there: flat screen TV, fridge, microwave, coffee maker, and a/c. The beds and pillows were comfortable. Complimentary wifi access was likewise available. There were only three towels in the bathroom though and had to ask for an extra.
The front desk staff was nice to offer each of us a complimentary pack snack during the blackout. Power was eventually restored after 30 minutes. We strolled outside the property and saw a Denny's and Pizza Hut nearby, plus a Texaco gas station.
We availed of the complimentary breakfast and was generally satisfied. The lady taking care of the dining area was super friendly and we did not experience any food item running out. The indoor pool looked inviting but we were in a hurry to reach Kings Canyon NP before lunch.
During our overnight stay, I don't remember having trouble with noise coming from guests in other rooms. Parking was also not an issue.
I appreciated receiving an email from the manager of the property apologizing for the power failure and assuring us of their promise to make our stay satisfying. For the coupon rate we paid, it was a wise decision for us not to go somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 3, 2013
Thank you so much for your thoughtful comments. We are happy to know that the power outage did not cause to much inconvenience and that your stay was enjoyable. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.