Knowing that my parents were going to Harrahs Rincon for their 40th anniversary, I called the hotel and spoke with room service to arrange for a bottle of champagne to be delivered to their room when they checked in. I didn't receive the call back I was promised to confirm that the delivery had taken place, so a few hours after I knew they would have arrived, I called room service to verify that the bottle had been delivered. The employee I spoke with assured me that the delivery had been made and the request closed. When I spoke with my parents the next day, shortly before they were to check out, they indicated that they received nothing from room service.
When I called to complain, the room service employee assured me that they could have a replacement bottle of champagne sent over within a half hour. Not a free bottle, mind you, the one I had taken great care to have delivered on their anniversary the day before. As though I want my parents to swig down a whole bottle of ludicrously overpriced champagne at 9:00 am just before they hit the road to drive home.
Great suggestion, room service employee! That offer totally makes up for the missed opportunity! Maybe the next time my parents have a 40th wedding anniversary, you can get it right, and bet batting .500!
Regrettably, since my parents have gaming credit at this hotel, they're likely to continue to go there for special occasions. But if a hotel with even _barely_ competent guest services is a priority for you, look elsewhere. You won't find one at Harrah's Rincon.
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- Also Known As:
- Harrah`s Rincon Hotel Valley Center
- Harrah`s Rincon Casino And Resort
- Harrahs Rincon Hotel
- Harrahs Rincon Resort
- Harrahs Rincon Casino