On February 20th my wife and I took a side trip to Rincon on our way from LA to San Diego. Using our GPS we found Rincon. There were other casino hotels in the area but we chose Harrah's Rincon because we are Total Rewards members and have stayed at Harrah's Las Vegas a few times. We chose valet parking when we arrived.
After spending about and hour and a half in the casino we went to retrieve our car. At that time we found that our GPS had been stolen out of the car. One of the other valet attendants mentioned that break ins and thefts occur regularly and it happens to employees too.
After speaking with security, filling out a report, and getting no real satisfaction we requested to talk to the hotel manager.
At that time we were informed that there was nothing they could do at this time but the theft would be investigated and they would get back to us. At this point we had no GPS to continue on our vacation to San Diego. We were supplied with directions from mapquest to get to our San Diego destination. We asked the manager for reimbursement of $150 for the GPS. NO! We asked for a refund of our gambling losses of $60. NO! We were not offered anything, not a complimentary drink, food, or anything. Just, well, we'll see what happens after our investigation.
Don't valet park your car at Harrah's Rincon!!!!
We have many choices when thinking about gambling-in the future Harrah's won't be one of those choices.