My brother was coming into town from Oregon with his son and decided to plan a really nice trip that included a stop at Six Flags Vallejo and San Francisco. I searched on-line for a nice hotel with reasonable pricing. Looking at the photos on-line this hotel looked like the place to stay.
We arrived and was surprised to see the exterior of the hotel to be very dusty with sticky sidewalks lining the hotel rooms. The outside of our door had a thick layer of dirt and stains running down the outside of it. Once inside we looked at the beds. They were nothing like the photos that were shown on the hotel website. The comforters were made of "down like" material and had been washed to the point where it was now bunched up in each stitched square making it look like huge bumps/lumps in the mattress. This was the case for both beds. The furniture was old and looked as if they painted right over the dirt. Both chairs in the sitting area were dusty and had horrible stains on them. There was dirt and little pieces of paper in each corner of the bathroom floor. A used Band-Aid was left on the floor by the sink right out side the bathroom.
We went downstairs to check out the pool. There were quite a few leaves in the pool and a portion of the bottom of the pool was peeling off. The Jacuzzi was nice but almost hurt myself sitting in the lounge chairs due to broken/missing plastic straps.
I needed to print the tickets I purchased on line to Six Flags and decided to use the "business center". The business center consist of a table right next to the front desk with a computer that has no printer connection. I was informed that I would need to email them to the hotel and they could print them for a small charge. It took me over 15 minutes to connect to the internet using the business center computer. I left there and decided to try to do it from my own laptop using the wifi connection.
I was also caught off guard when I was handed a raffle ticket for breakfast. Breakfast included coffee, juice, cereal and mini donuts. I was in the lobby with my son who wanted one mini donut and was hounded for his "ticket" for ONE MINI DONUT. I was asked for my ticket just for standing in the breakfast area with my son but was not eating. We decided to eat elsewhere in fear of cleanliness of the kitchen/preparer due to how filthy the hotel was. I felt that I paid over $100 for the room with another $100.00 deposit. I shouldn't be questioned for a complimentary donut.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.