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Embassy Suites Valencia: Traveler Reviews

3.5 of 5
28508 Westinghouse Place, Valencia, CA 91355
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Embassy Suites Valencia
Ranked #1 of 7 hotels in Valencia
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207 reviews from our community

    Trip type
Traveler rating
    109
    69
    16
    4
    9
Date Rating
Norman, Oklahoma
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Stayed for 12 days for company training.”
4 of 5 stars Reviewed January 26, 2013

The included breakfast to order was particularly appreciated. Had dinner a couple of nights and really appreciated that they would accommodate special requests. The halls are showing signs of age (wear and dirty). Wished I had brought my ear plugs as it is close to the interstate. Staff was always helpful and cheerful. Was disappointed that the pool and hot tub were outside and I couldn't enjoy during my January stay.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask OKJulie about Embassy Suites Valencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valenciagm, General Manager at Embassy Suites Valencia, responded to this review
February 7, 2013
Thanks for your post in Trip Advisor; I too think that our breakfast is a great Embassy Suites standard. I was happy to hear our serving staff was able to accommodate special requests to ensure you had a great experience. As mentioned in your post the hallways are getting a bit worn, I am happy to report we have replaced the wall paper and are looking at several other possible upgrades over the next several months.

Thanks Again,

Ron Carter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chowchilla, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Too notch hotel!”
5 of 5 stars Reviewed January 18, 2013 via mobile

This Embassy Suites is fairly new, clean, modern and beautiful. The staff went out of there way to get me checked in early so I could get our toddler a nap. I called them while we were driving and explained we would be arriving 2 hours before check in time and that I had a toddler who needed to nap and they cleaned our room as soon as it was checked out of and made it available upon our arrival.

Our room was a lovely corner suite which offers a little more space than their standard room.

The only downside to the hotel was they were replacing wall paper on our floor, but the workers were courteous and quiet.

I will definitely stay at this property again!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ranchinmom about Embassy Suites Valencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valenciagm, General Manager at Embassy Suites Valencia, responded to this review
February 7, 2013
Thank you for your kind words on Trip advisor about my hotel. We strive to make our hotel a clean and comfortable place so you can feel at ease during your stay in our large suites. We appreciate the kind words about our Staff, I can relate to your toddler needing a nap as I have young ones too! As mentioned in your post we were putting up wall paper during the time you were here, I was happy to hear that they were quite. Thanks again for staying with us and we hope to see you again in the future.

Ron Carter
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Tulare, California
1 review
“Beautiful Hotel”
4 of 5 stars Reviewed January 17, 2013

This is a beautiful hotel in a very beautiful area. the reception/Lobby areas are georgous.the decor in the suites are beautifully done. there are more than enough pillows on the bed to make you sleep like a baby.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask clara y about Embassy Suites Valencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valenciagm, General Manager at Embassy Suites Valencia, responded to this review
February 7, 2013
Thanks for your comments about our hotel. I too love our lobby area, Embassy Suites Lobby areas are the best bar none! I also could not agree with you more about the beautiful area, I just moved here myself and I never knew how beautiful this area is truly a best kept secret for those of us that live here.

Thanks,

Ron Carter
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Merced, California, United States
1 review
“Clean & secure location.”
4 of 5 stars Reviewed January 10, 2013

Clean & secure location. Good quality suite. I would stay at this hotel again. My only complain extra blankets were scratchy. But it was a wonderful experience. The breakfast buffet was very good and had many choices!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Stacia R about Embassy Suites Valencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valenciagm, General Manager at Embassy Suites Valencia, responded to this review
February 7, 2013
Thanks for your comments about our hotel. I am happy your stay went well. I have shared your comments about the blankets to our staff. During your next stay if you need an extra blanket, let us know you would like an extra comforter. If we are not sold out this could be a alternative and softer option.

Thanks again,

Ron Carter
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California
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“Staff was exceptional”
5 of 5 stars Reviewed January 10, 2013 via mobile

I've stayed at this Embassy Suites many times and it's a great hotel. When we arrived, Heather was working at the front desk and noticed that it was my son's birthday because of his birthday pin we had gotten at Legoland earlier that day. She showed up at our door a little while after we checked in with a plate of cookies and a handwritten card for my son. He was really excited. It was very thoughtful and greatly appreciated that she went out of her way to do that for him.

The rooms were clean and breakfast was great. The only issue we had was the same as a previous reviewer-the heater didn't work very well. No matter what temperature we set it to, the room temp would not go any higher than 69° and really didn't feel like it was blowing any warm air. I would stay here again, just hopefully in a room with a better heater.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mamason about Embassy Suites Valencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valenciagm, General Manager at Embassy Suites Valencia, responded to this review
February 7, 2013
Thanks so much for the comments about your experience here. We too think that Heather is an exceptional associate of this hotel! Thanks for the comments about breakfast and the clean rooms. I have shared your comments to my engineering staff and the heating and A/C system is being looked at. Thanks again for your thoughts!

Thanks,

Ron Carter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Embassy Suites Valencia

Also Known As:
Embassy Suites Valencia Hotel Valencia
Embassy Suites Valencia Hotel
Valencia Embassy Suites
Address: 28508 Westinghouse Place, Valencia, CA 91355
Phone Number:
Region: United States > California > Valencia
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 hotels in Valencia
Price Range: $$
Hotel Class:3.5 star (3.5*)
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