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“Close to Hospital - They Care!” 5 of 5 stars
Review of BEST WESTERN Heritage Inn

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BEST WESTERN Heritage Inn
2.0 of 5 Hotel   |   1420 East Monte Vista Ave., Vacaville, CA 95688   |  
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Ranked #10 of 15 Hotels in Vacaville
Odenville, Alabama
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
“Close to Hospital - They Care!”
5 of 5 stars Reviewed June 6, 2012

Unfortunately I needed a room when my father had to be taken to ICU at the nearby hospital in Vacaville. It was late. Having not planned for this trip, I looked for a quality but inexpensive place to stay nearby. I was not a cheery customer, but the front desk lady really cared and patiently dealt with me and my tears and got me into a nice, clean room.

Room Tip: If you have strength to handle 2nd floor and your luggage - you might want to consider. I don't...
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  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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130 reviews from our community

Traveler rating
    28
    51
    23
    9
    19
See reviews for
39
35
16
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • French first
  • German first
  • Portuguese first
  • Any
English first
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2012

My fiance and I give this hotel both 2 thumbs up! The location was perfect. We were just over the freeway from the premium outlet mall and there were numerous restaurants and stores on our side as well. The staff, from the check-in process all the way up to the check-out were all wonderful. At check-out, we wanted to go to a nearby Catholic church and the front desk staff gave us perfect directions. The rooms were clean and comfortable. Everyone we encountered was courteous and friendly; always ready to greet you. We would definitely stay here again.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Arcata, California
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 29, 2012

I was there for a week for business. Location was great, easy on/off to the freeway, close to food and shopping. It's an older hotel, but has been well kept. The hotel staff was incredibly nice and helpful, giving me pointers on where to eat and the best route to take. The best bed I've slept in (in a hotel) for quite some time. I would stay there again.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Walnut Creek, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 19, 2012

We were needing a hotel for one night before we traveled into the City and this was conveniently located off the 80 fwy. There were no 2 bed non smoking rooms available so the desk clerk gave us a larger room that had 3 beds and a little sitting room for the same price. Very nice and unexpected. Small breakfast offerings but coffee was good. Cannot complain based on the price we paid $71 for nite. Room was clean, no complaints and although next to the fwy no fwy noise at all.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melville, Canada
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 9, 2012

On our way home from San Francisco we stopped in Vacaville for the night. The Best Western is an older motel-style property that is well maintained. Everything we saw was spotlessly clean. The staff were amongst the most helpful and friendly we've experienced. They offered us a room upgrade (Best Western Rewards) and helpful advice about local restaurants.

The room was very large and spacious with comfortable beds, although the floor plan was a bit unusually (it was in the corner of the building). Our room backed onto the Interstate, but we didn't find that the freeway noise was a problem. The only problem was that the window overlooking the freeway had no curtains or blinds, so we asked for a blanket to cover it and keep the light out. Since we did report it to the staff, I hope that they have that fixed.

A few negatives: The breakfast was good, although a bit crowded. Parking was also a bit crowded. The outdoor pool was freezing cold, so we didn't stay in it very long despite the pleasantly warm evening.

In summary, the pleasant helpful staff were so great that the small problems didn't seem to be an issue. I'd still consider this motel if back in the area.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Titusville, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 10, 2011

Wound up staying at Best Western, Vacaville, when it was only hotel we could get into. What a lucky fluke! Friendly and very accommodating front desk staff, clean room with nice amenities including the most comfortable beds we stayed in the whole trip, and one of the best free breakfasts. Even the maids were extremely friendly! Would definitely stay again, if we travel to this area.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Annapolis
1 review
4 of 5 stars Reviewed August 27, 2011

I have been staying at this motel for several years when I am in the area andI have always been pleased with my overall stay. My room has always been clean and well-stocked with the regular amenities. The beds (in all rooms stayed in) have been comfortable, clean and with plenty of great pillows. The rooms are well-equipped with plugs and lights for any business work, with free wi-fi in each room. Because this is an older motel, some upgrades would be in order, (flat screen TV) ; but for a clean comfortable, affordable place for the casual visitor or traveler, this motel is more than adequate.
The breakfast is a cut above the usual complimentary fare. The front desk staff is friendly and knowledgeable and is eager to make you feel valued. With a new general manager on board, pleasant stays have become even more so. I have always enjoyed my stopovers at this motel.

Room Tip: Rooms closest to office have less freeway noise.
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  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Heritage Inn

Address: 1420 East Monte Vista Ave., Vacaville, CA 95688
Phone Number:
Location: United States > California > Vacaville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #10 of 15 Hotels in Vacaville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Heritage Inn 2*
Number of rooms: 41
Reservation Options:
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Also Known As:
Best Western Vacaville
Best Western Heritage Hotel
Vacaville Best Western

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