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“Average biz hotel” 3 of 5 stars
Review of Crowne Plaza Silicon Valley North/Union City

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Crowne Plaza Silicon Valley North/Union City
3.5 of 5 Hotel   |   32083 Alvarado-Niles Road, Union City, CA 94587   |  
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Ranked #4 of 4 Hotels in Union City
Plymouth, Minnesota
Top Contributor
166 reviews 166 reviews
50 hotel reviews
Reviews in 85 cities Reviews in 85 cities
32 helpful votes 32 helpful votes
“Average biz hotel”
3 of 5 stars Reviewed January 16, 2013 via mobile

After I read the mixed reviews of this hotel I was a bit curious what my experience would be but I was positively impressed. The interior is dated, staff ok, bar food average but bit expensive. Parking close to the door of the building they assign you to is anothe weak point if you arrrive after 9 pm. But overall it is a similar biz hotel as so many others in the US. I would stay here again because of that and the close distance to 880

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina L, Manager at Crowne Plaza Silicon Valley North/Union City, responded to this review, January 17, 2013
Thank you for your recent review on Trip Advisor. We truely appreciate you taking the time to let us and others know about your stay with us. I also want to kindly inform you that we are currently in proccess of making many renovation improvements to our hotel rooms. We have already completed a renovation on some of our guestrooms. In which I would like to invite you back again and stay in one of our new renovated room, as I do not feel your previous stay was indicative of the service we generally provide. I hope that you might consider giving us a 2nd chance. You are more than welcome to reach out to me to assist you with a future reservation in one of our brand new renovated room with new Crowne Plaza beddings, furnitures, wall coverings and carpet. We will also be remaking and creating a new Restaurant menu where food and prices will be re-evaluated for our guest's enjoyment. Again our apologies for any inconvenience you encountered during your previous stay and we thank you for your business.
Cristina Lin - Asst. General Manager
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118 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed January 13, 2013 via mobile

I had a really good experience at this hotel I had my 18th birthday in the Grand ball room and till this day it's one of my greatest memories. The hotel employees helped with everything we needed and provided great service. I cant thank Christina enough for how much she's done for me on my special event.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina L, Manager at Crowne Plaza Silicon Valley North/Union City, responded to this review, January 15, 2013
Thank you very much for your recent review on Trip Advisor. We greatly appreciate you taking the time to let us and others know about your special 18th birthday celebration at the Crowne Plaza Oakland South Union CIty. I am so pleased that you had an enjoyable memorable celebration event with us. Thank you as well for recognizing our banquet staff team for their outstanding service. I will certainly share these comments with them and the rest of the management team.
Should you have any future event that you are looking for a venue, please include the Union City or the Bay Area, we will look forward to welcoming you and your attendees back. Thank you for your business and we hope to see you soon again with us!
Warmest Regards,
Cristina Lin - Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tracy, California
1 review
5 of 5 stars Reviewed January 10, 2013

We celebrated my younger sister's cotillion at this location, and the service was phenomenal! The staff went above and beyond our expectation. Everything was set up according to her color theme, that the hotel help provide, (table covers, napkins, silverware, seat covers and etc.) which was very convenient instead of having to go through an outside business to provided the party supplies, they handled it all! My family also rented rooms for that night, and our stay was wonderful. Some of our family members and friends ended up needing last minute additional rooms and they were more than happy to book them a room quickly and efficiently. This is a great place to celebrate a special occasion and/or staying night. The staff and service is outstanding and definitely made it a beautiful and memorable experience!

Room Tip: Cristina helped us plan and booked this event, she took off so much stress that went into planning t...
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina L, Manager at Crowne Plaza Silicon Valley North/Union City, responded to this review, January 11, 2013
Thank you very much for your recent review on Trip Advisor. We greatly appreciate you taking the time to let us and others know about your sister's cotillion event with us here at the Crowne Plaza Oakland South Union CIty. We are so pleased that you enjoy your sister's special event in our property's ballroom. I can still personally remember how beautiful that event was decorated! Thank you as well for recognizing my hard work and effort to make sure this event was an enjoyable and memorable one! I always make sure to go the distance to satisfy all my clients. I will also certainly share your kind compliment comments with our staff team and the rest of our management team.
Should your future event include the Union City or the Bay Area, we will look forward to welcoming you and your attendees back again. Thank you again for your business and we hope to see you soon again with us!
Warmest Regards,
Cristina L. - Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 9, 2013 via mobile

We stayed there during our Christmas vacation. We had 3 families and occupied 4 rooms. The rooms were nice and clean. The free wireless internet is great, super fast and we were able to use on all our ipad, iphone, imac... super fast!,The staff was very friendly and helpful. We love their goodie bag full of yummy snacks, banana and mountain spring water. The management is very thoughtful. They made our vacation wonderful. Great value too! Thank you, we will definitely recommend all our friends to stay at this hotel!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina L, Manager at Crowne Plaza Silicon Valley North/Union City, responded to this review, January 9, 2013
Thank you very much for your review on Trip Advisor. We truly appreciate you taking the time to advise us and others about your stay with us. Hotel staff can make a big difference between a good stay and a great stay. We are pleased to hear that our hotel staff members were great during your 3 weeks Christmas vacation in our hotel. We are very fortunate to have an exceptional hotel staff and management team that keeps our guests happy and satisfied. Thank you for your kind comments, as well, for letting us know you enjoyed our complimentary wireless Internet and our infamous goodie bag offerings that we prepared everyday with care and love to each of our beloved guests. We look forward to welcoming you and all your family back for any future vacation you may have and thank you again very much for all your business.
Cristina Lin - Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremont, California, United States
1 review
4 of 5 stars Reviewed January 1, 2013

The best place to celebrate new year's eve with big groups, The food was good. The manager was very helpful, the staffs that served the food were fast. I can count on the manager if I have a problem. Good Job Marivie! I will recommend you to my comrades for the next event.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina L, Manager at Crowne Plaza Silicon Valley North/Union City, responded to this review, January 3, 2013
Thank you very much for your recent review on Trip Advisor. We greatly appreciate you taking the time to let us and others know about your New Year's Eve event with us here at the Crowne Plaza Oakland South Union CIty. We are so pleased that you enjoy your New Year's count down in our property. Thank you as well for recognizing our Sales and Catering Manager Marivie for her outstanding service in coordinating and planing your event. I will certainly share your comment with her and the rest of our management team.
Should your future event include the Union City or the Bay Area, we will look forward to welcoming you and your attendees back again. Thank you again for your business and we hope to see you soon again staying with us!
Warmest Regards,
Cristina Lin - Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union City Ca
1 review
3 of 5 stars Reviewed December 24, 2012

The hotel needs to be renovated bad compared to other IHG properties, however the Staff makes up for it! Natalia, Robert and Megan really make this hotel! We are a sizable group and have used this hotel for years and it is not for the amenities it is purely the first class treatment we get from these three employees! They really make a huge impact, great job!

Room Tip: Talk to Robert or Natalia.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina L, Manager at Crowne Plaza Silicon Valley North/Union City, responded to this review, December 31, 2012
Thank you very much for your recent review on Trip Advisor. We greatly appreciate you taking the time to let us and others know about your stay at the Crowne Plaza Oakland South Union CIty. I am so pleased that you enjoy your stay with us. Thank you as well for recognizing our front-desk clerks Natalia and Robert. Also Meagen the bartender/server for their outstanding services, we will make sure to share your kind comment with them and the rest of our management team.
Should your future travels include the Union City or the Bay Area, we will look forward to welcoming you back. Thank you again for your business and we hope to see you soon again staying with us!
Warmest Regards,
Cristina Lin - Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
4 of 5 stars Reviewed December 20, 2012

2011 and 2012. Two in a row.
Great palce to be!! Very good in a category of a small hotel.
Our traditional fraternity celebration at Crowne Plaza Union City last Dec 8th.. Location is strategic since 60+ members from the Bay area, East Bay as far north as Sacramento and San Jose converge and celebrate in this fine hotel. Price is very competative. Our members love it!

Kudos to Marivi E., banquet and catering manager who supported and made our affair a success. Assisted us in the planning and preparation. Was at site during the evening ,very friendly and going out of her way to assist us in small request like providing decaf coffee etc. ( of which ms Althea our server explained was not part of our deal).
Could have given it a perfect 5 (excellent) if not for that boboo of Althea..
Definetly recommend it ..

Nol B,
San Francisco, Ca.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina L, Manager at Crowne Plaza Silicon Valley North/Union City, responded to this review, December 31, 2012
Thank you for your recent review on TripAdvisor about hosting your banquet event in our hotel facility. As a valued guest we truly appreciate you taking the time to let us and others know about your stay with us. I am very pleased to hear of your favorable experience with our Sales & Catering Manager. Banquet Server staff can truly make a difference in a banquet event and I'm sorry to hear about one of our servers who did not go at her fullest our of her way to assist you. We will certainly address this with our banquet servers and implement some additional training. Thank you for your business and we look forward to welcoming you back to the Crowne Plaza in Union City when you return to our area. Please keep us in mind for any future event you may have.
Cristina Lin - Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Silicon Valley North/Union City

Address: 32083 Alvarado-Niles Road, Union City, CA 94587
Phone Number:
Location: United States > California > Union City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Union City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Silicon Valley North/Union City 3.5*
Number of rooms: 268
Official Description (provided by the hotel):
A sincere welcome to the Crowne Plaza Silicon Valley North - Union City, where you will find comfort and modern luxury at one of the most convenient locations in Union City. Whether you are traveling on business or pleasure, we are your home away from home! We are centrally located in the heart of San Francisco East Bay area, just a short distance from Silicon Valley, San Francisco and Oakland. Our central location provides an easy access from all major Bay area airports such as San Jose (SJC), Oakland (OAK), and San Francisco (SFO). Further, getting to the hotel is simply and easy as we are located directly off the 880 Fwy, at the Alvarado Niles Road exit. Whether you are coming to Union City for business or just for fun, your room at this hotel is your personal retreat after a long day of travel. Come and relax in our spacious luxury bedroom with stylish decor, loaded with lifestyle amenities you would expect from a top notch hotel. This room is the perfect way to end your busy day! Come and enjoy. The best of Union City is waiting for you at the Crowne Plaza Silicon Valley North Union City! ... more   less 
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Also Known As:
Crowne Plaza Oakland South Union City Hotel Union City
Crowne Plaza Union City

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