Thank you for taking the time to make us aware of your experience at our hotel. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.

I am glad for the opportunity to respond to you in this forum. Given how hard we work to provide our guests with outstanding accommodations, I was troubled to read your remarks about the totally unacceptable condition of the bedding in your suite & the overflowing trash rooms. Please know that we do have strict quality control standards at this hotel and others in our chain to be sure that trash is taken out multiple times a day. In addition, linens are always to be replaced with clean, fresh, un-stained bedding, and we inspect each room prior to making it available to our guests. I am very sorry that your bedding was stained and that the trash had accumulated in the trash rooms. I’ve personally met with our hotel manager and staff and brought your comments to their attention. I assure you we have taken steps to ensure this does not happen again at this location and that of others throughout our chain.

Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.

I recently received your posted review from your stay at our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I am eager to address your particular concern in this forum. Occasionally, we get an influx of guests who need to leave their departure date open or extend their stay at the last minute. In most cases, our reserve rooms are sufficient to absorb this increased demand. However, in very rare circumstances, like yours, we don't have the room types to accommodate every guest's preference. I also want to thank you for bringing cleanliness issues to our attention. We constantly strive to become better each day, and its comments from guests like yourself that allow us to know where we need to focus our efforts. I sincerely appreciate your feedback.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one. I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.