We made two reservations for 3 nights total at Super 8 hotel Ukiah CA through Priceline. For the second and third night we accidently booked a smoking room. The non-smoking and smoking rooms have the same price and after our arrival at the Super 8 hotel non-smokingn rooms were still available. However, the manager at Super 8 Ukiah refused to give us a
non smoking room without payment of an extra 22 dollar fee. He told us we were 'priceline customers so not his customers', he was rude and we should contact Priceline to solve the problem (but we had no US-cellphone). Next time we should use his Super8 website i.s.o. the Priceline website. The smoking rooms were horrible so we decided to pay 22 dollars extra in order to save our trip.
We do not understand how this Hotel is rated so high at your website, because our non-smoking room still smelled like smoke and everything was very old.