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“Good Customer Service” 4 of 5 stars
Review of Regency Inn

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Regency Inn
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1070 S State St, Ukiah, CA 95482 (Formerly Regency Inn)   |  
Hotel amenities
Ranked #12 of 15 Hotels in Ukiah
1009 pine street california
1 review
“Good Customer Service”
4 of 5 stars Reviewed December 30, 2011

It was me and my wife,on our way to sanfrancisco,wanted to stay for a night ,We checked in at 2 am and want non smoking room double bed.We are really satisfied with the service,I needed towel at 2;30 am and I called the front desk to have some towels ,then the lady on front desk did not mind to help us with our needs.Then in the morning me and my wife had long talk with her that was great about others countries religion that was awesome.....................................Thank you very much REGENCY INN

Room Tip: good one..............
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5 reviews from our community

Traveler rating
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    1
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    3
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Monterey, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 12, 2011

This review is about the motel operating as Americas Best Value Inn, formerly Regency Inn, at 1070 S. State St., Ukiah, CA 95482. The sign outside the motel said "Regency Inn" at the time we went there, but they were referenced as Americas Best Value Inn on our credit card statement. If you look them up using Street View on Google Maps, you'll see the sign now says "Americas Best Value Inn." According to discussion via phone with an Americas Best Value Inn customer service representative, and also a phone call to this particular location: Although this particular location is not listed on the Americas Best Value Inn website, it is still active in the Americas Best Value Inn motel chain and operates under the name of Americas Best Value Inn.

My overriding complaint about the room we were given at this property is that IT HAD A BED BUG INFESTATION. The bed was crawling with bed bugs, and the bedding was heavily stained and littered with hair. There were bed bugs behind the headboard. The carpet was also heavily stained. Needless to say, it was a horrifyingly filthy room.

We had checked in at around 3 in the morning. We were on our way from Central California to Oregon and just needed a place to stop. Within minutes of checking in and finding the room as it was, we went back to the front desk and attempted to check out, but the woman who had checked us in was no longer there; there was no longer any employee at the front desk. We repeatedly rang the buzzer, and no employee appeared. Of course, we did not bother to stay overnight; we just left the key at the front desk and left the motel.

Later, we phoned the front desk to complain and demand a refund. The same woman who had checked us in answered the call. (I know it was the same woman as she had a distinctive accent, and she expressed that she remembered checking us in.) She stated that she had not heard the buzzer. She also stated that she felt it was unsafe to be present at the front desk at the time of night that we were ringing the buzzer, and she refused to grant a refund. It was a terrible waste of $90.

Furthermore, there were loiterers on the premises who were intoxicated, noisy, and making violent threats. There also appeared to be illegal activity on the premises, namely illegal drug use and prostitution. We actually witnessed drug dealing taking place on the stairs of the motel, when we were on our way from the front desk to our room right after checking in. Our experience at this motel was amazingly bad.

But my overriding complaint is constituted by the bed bug infestation and filthiness of the room. It was not sanitary or safe to stay at this motel.

Room Tip: One bad apple spoils the bunch.
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  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regency Inn

Address: 1070 S State St, Ukiah, CA 95482 (Formerly Regency Inn)
Location: United States > California > Mendocino County > Ukiah
Amenities:
Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #12 of 15 Hotels in Ukiah
Price Range (Based on Average Rates): $
Number of rooms: 30

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