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“Very very nice!” 5 of 5 stars
Review of Fairfield Inn & Suites Tustin Orange County

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Fairfield Inn & Suites Tustin Orange County
2.5 of 5 Hotel   |   15011 Newport Ave, Tustin, CA 92780   |  
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Ranked #1 of 7 Hotels in Tustin
Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
“Very very nice!”
5 of 5 stars Reviewed April 28, 2014

The front desk agents that helped us check in were so nice! There was a guy named Nathan that gave us directions and recommendations for dinner one night and he was right on with both! Very friendly! Female agent at check out- not so nice. In the middle of us having a conversation with her about payment, she started talking to the lady behind us and then took a phone call- mid sentence-. Upon arrival.. we walked in and the hotel smelled so good and clean! I mentioned it to the agent at check in how awesome the hotel smelled! I was that impressed. The grounds were very nicely kept, the inside of the hotel was very modern and pretty. Our room had a horrible view, but the room itself was fantastic. Very clean, very neat, and very comfy. The bathroom was beautiful. My one and only complaint.. was the shower head!! OUCH!! My husband and i joked that it felt like it was taking skin off! I had to take very quick showers because it hurt that much to be under that shower head.
Overall though... the hotel was fantastic. We had a very pleasant stay.
I should also mention.. that the hotel is in a funny spot. So if you're trying to get to the hotel during rush hour, there will be a long line of cars -blocking the entrance- trying to get to the 55.

Room Tip: Higher floor and I'm thinking looking at a highway is better than the hotel parking lot and the...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, May 28, 2014
Thank you, thank you for such a terrific review! I will be sure and pass on your comments to Nathan and the rest of the team. My apologies for the shower pressure - we will take a look at that. Thanks again and we look forward to seeing you again soon!
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65 reviews from our community

Traveler rating
    44
    17
    2
    1
    1
See reviews for
17
9
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21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
1 review
5 of 5 stars Reviewed April 18, 2014

Stayed here for business and was very impressed with the service, as well as the very modern decoration. Use to corporate type hotels being much less colorful and instead bland, but this place is sparkling brand new and you'd be hard pressed to find a crumb anywhere! Very clean and comfy beds. The complimentary breakfast is great and available for several hours. The outdoors have a firepit, a pool, and a lovely hot tub in again, a very modern setting. Will definitely stay here again. Oh, and the smell of fresh citrus when you walk in will intoxicate you!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, April 25, 2014
We sincerely appreciate you staying with us and sharing your positive comments! I am happy you enjoyed the services and amenities offered, as well as our modern decor. We hope to welcome you back to Fairfield Inn Tustin soon!
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orange, ca
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 2, 2014

This was a very clean property with close proximity to airport, shopping, restaurants, freeways. They serve a good breakfast(eggs, sausage, oatmeal, coffee, cereal breads) included, and free WiFi was available throughout the property. There were also some nice outdoor areas by the pool, and some were shaded. I would definitely recommend this for both business and leisure guests.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, April 4, 2014
We appreciate you staying with us and sharing your comments! I was delighted to hear that you enjoyed the hotel, amenities, and surrounding area. We look forward to welcoming you back to Tustin soon!
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Reading
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 22, 2014

Stayed here for 3 nights on a business trip. We had a king studio and it was very comfortable. I wouldn't write home about the breakfast, but there was a fridge and microwave in the room, so we were able to buy things from the excellent Whole Foods Shop down the road and provide for ourselves. As I am gluten free, I did buy some gluten free bread and toasted it in the breakfast room as well, which was great.

I was a bit worried as it is right by the freeway, so thought the traffic may be a problem as we were at the back of the hotel by the freeway, but it did not bother us at all. When the air con was on, you could not hear the traffic at all.

Cannot comment about staff as didn't see them much, due to the fact I don't like lifts and the only way to access the stairs was from the side of the hotel, which meant we did not need to go through reception. The were pleasant when we checked in and checked out.

The only disappointment was the gym, I booked the hotel as it had one and was looking forward to working out, the equipment looked great, but it was just too hot in the room, we asked in the air con could be turned down but they said no. Shame.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, March 24, 2014
Thank you for staying with us and sharing your comments! I apologize for the temperature in the gym, and will follow up on why they were not able to change it for you. That is an easy request, so I am sorry you were not able to enjoy your fitness experience. We hope to welcome you back to the Fairfield Inn & Suites in Tustin soon!
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Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 17, 2014

This was a very clean and well appointed property for the price. Great breakfast included and the facilities were outstanding. The location is excellent with easy access to the freeway, restaurants, and the airport. I would recommend this for both business and leisure guests.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, March 19, 2014
Thank you so much for choosing to stay with us and sharing comments about your experience! I am delighted that you enjoyed the hotel location, facilities, and breakfast. We look forward to welcoming you back to Tustin soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 11, 2014

Wow, this was a pleasant surprise. Clean and comfortable, with all the amenities. The free breakfast included fresh fruit, a huge plus, and there's a Starbucks next door if you need a morning latte. Pool, Hot tub, gym, and business center. The place is new, and really well maintained.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, March 12, 2014
We are happy to hear our hotel was a pleasant surprise! Thank you so much for staying with us and sharing your review. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 9, 2014 via mobile

The hotel makes a very well-maintained/ new impression with very nice and helpful staff. Especially Miguel from the front-desk was very helpful for providing local advise, printing tickets etc.

Pro:
- huge, very clean rooms with spacious bathroom
- small gym but equipped with all basic machines and free weights
- laundry (washing machines and dryers) next to the gym
- outdoor pool
- free parking and free wifi
- free breakfast

Con:
- breakfast is very basic (no espresso/ cappuccino/ fresh fruits)
- for breakfast only one-time use plates, forks, cups etc. are provided, which produces lots of waste every day and gives the hotel a "cheap" highway motel touch - which it clearly is not. Here the Fairfield should invest in more sustainable/ environment friendly procedures and equipment. It doesn't cost much to wash plates and spoons...

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, March 10, 2014
Thank you for staying with us and taking the time to share your comments! I really appreciate the feedback around our breakfast, and will take this back to team. We look forward to welcoming you back to Tustin soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Tustin Orange County

Address: 15011 Newport Ave, Tustin, CA 92780
Location: United States > California > Orange County > Tustin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Tustin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Tustin Orange County 2.5*
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