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“Musty room....” 2 of 5 stars
Review of Holiday Inn Express Turlock

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Holiday Inn Express Turlock
2.5 of 5 Hotel   |   3001 Hotel Drive, Turlock, CA 95380   |  
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Ranked #7 of 12 hotels in Turlock
Los Angeles, California
Top Contributor
52 reviews 52 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
“Musty room....”
2 of 5 stars Reviewed June 27, 2013

Stayed overnight for a business trip, get a room on the ground floor, the room is musty and the sheet is pretty dusty as well..... Didnt have a good night sleep...Thin wall..Heard morning call from next door at 4:30am, and then flushing from toilet above, and opening and closing of door...

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff3001, Guest Relations Manager at Holiday Inn Express Turlock, responded to this review, July 11, 2013
Dear Cakewalk2011,

Thank you for your response regarding your experience with Holiday Inn Express and Suites Turlock-Hwy 99 Turlock, CA. We appreciate you taking the time to bring this matter to our attention, and apologize for any inconvenience you may have experienced.

We have documented the information you have provided. We would like the opportunity to rectify any unsatisfactory experiences. Please contact the hotel and ask to speak to the front desk manager to ensure your request is made on your next stay.

We value you as our guest and thank you for choosing the Holiday Inn Express and Suites in Turlock for your lodging needs.

We hope to welcome you back again soon.

Sincerely,
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54 people have reviewed this hotel

Traveler rating
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    5
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14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
San Diego, California
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 12, 2013

My husband, daughter and I stayed at this hotel for a family wedding. We have stayed at this hotel before and so we knew we would have a good experience. This is a very well run, clean and comfortable hotel. The staff is excellent and it is conveniently located near the freeway. I love the Craftsman style touches in the lobby, breakfast area and in the rooms. On all our stays, it has been consistently clean and well run. We will certainly stay here again.

Room Tip: Rooms on the west side have a pool view.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff3001, HotelStaff at Holiday Inn Express Turlock, responded to this review, July 22, 2013
Dear Olive30,

Thank you for taking the time for providing feedback for your stay. We are happy that our staff made you feel welcomed and made your stay. Here at the Holiday Inn Express & Suites in Turlock-HWY 99, we take pride in making our guests feel welcomed and providing excellent friendly service to all guests that stay with us.

We hope to have the pleasure in welcoming you back again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rogersville, Missouri, United States
Top Contributor
118 reviews 118 reviews
53 hotel reviews
Reviews in 63 cities Reviews in 63 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed May 29, 2013

Had a great stay, nice room, nice staff, great breakfast. Room was good, bed comfortable and had hot water. Could hear train, but was only in the morning and was already awake. Nothing to be concerned with, but could hear it.
Workout room and pool were good, didn't use them unfortunately, but good to know they are there.
Received Priority Club welcome gift - always nice!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff3001, HotelStaff at Holiday Inn Express Turlock, responded to this review, July 22, 2013
Dear Garrett S,

Thank you for your candid review. We are appreciative of your comments about the room and our friendly staff. While we are pleased with your nice comments, we noticed you reviewed the hotel with only 4 stars. Please let us know if we can assist you with anything further.

We hope to welcome you back soon.

Sincerely,

Hotel Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 26, 2013

I've stayed in Holiday Inn's almost every week for the past 36 years on business, and I very seldom am disappointed with their quality. The Holiday Inn Express in Turlock, California, just reinforces my excellent opinion of this hotel brand. The staff was friendly and helpful, the room was clean, I used the on-site washer and dryer, and the facility meet Holiday Inn's high standards. It was an excellent value.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff3001, Guest Relations Manager at Holiday Inn Express Turlock, responded to this review, July 11, 2013
Dear Duane P,

Thank you for your candid review. You have covered all aspects of your stay and we are particularly appreciative of your comments about the quality of service related to the brand. Your positive feedback makes it all worth our efforts. Once again, thank you for your kind remarks and hope to have the pleasure of welcoming you back soon.

Sincerely,
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Wichita Falls, Texas
Top Contributor
59 reviews 59 reviews
27 hotel reviews
Reviews in 39 cities Reviews in 39 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 19, 2013

My room was large and the bed was comfortable; however, the room was close to the guest laundry - ugh! I turned on my bathroom light as little as possible as it was one switch for light and fan and the fan was noisy and rattled. The "business center" is one computer and printer in a corner of the breakfast lounge. Breakfast was uneven, with much of it prepackaged and reheated.

Room Tip: Be careful on first floor in the 120s.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff3001, Guest Relations Manager at Holiday Inn Express Turlock, responded to this review, April 29, 2013
Dear klaviercat,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.
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Reno
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 10, 2013

We have stayed at many Holiday Inn Express hotels as we frequently choose them for road trip stop overs. Based on our stay last night I would rate this one as one of the best in the chain. Friendly and efficent staff, clean & well stocked room, and pleasant and relaxing public areas.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff3001, Guest Relations Manager at Holiday Inn Express Turlock, responded to this review, April 29, 2013
Dear LetsStayOn,

Thank you so much for taking the time to leave us your feedback. We are pleased that the staff and the service you have received was the highlight of your stay. We’re happy to hear you appreciated our “Friendly and efficient staff” and described our hotel as “one of the best in the chain.” We are hospitality professionals who pride ourselves on delivering world class service and are happy doing so.

We hope to have the pleasure in welcoming you back again very soon.
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palm desert ca
Top Contributor
77 reviews 77 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 4, 2013

The room was large and clean.
Breakfast disappointed. Reminded me of the Army. Packaged eggs and SOS !
The air conditioner was loud all night, and the bathroom light was connected to the fan, which really bugs me.
I couldn't understand why the room cost more on Tuesday than Monday. The explanation was very vague.
Neither desk clerk knew why there was a statue of Mark Twain outside the building

Room Tip: Book with the hotel. It did better than Kayak
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelStaff3001, Guest Relations Manager at Holiday Inn Express Turlock, responded to this review, April 29, 2013
Dear morteight,

Thank you so much for taking the time to leave us your feedback. Here at the Holiday Inn Express in Turlock we value your feedback and value providing great service, guests love. Most importantly, we would like to apologize for any inconvenience the guest service may have caused you. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We are very disappointed to hear your stay was unsatisfactory.

Please contact our front desk team and ask to speak to the front desk manager to ensure your request is made on your next stay.

We hope to have the pleasure in welcoming you back again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Turlock

Address: 3001 Hotel Drive, Turlock, CA 95380
Phone Number:
Location: United States > California > Turlock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 hotels in Turlock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Turlock 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Turlock, CA boasts 78 spacious guest rooms and Suites which feature warm, rich and inviting decor. At this Turlock property, you will find the comforts of home with modern accents for your convenience. Our premium amenities include a complimentary FULL HOT breakfast, complimentary Wireless Internet access throughout the entire property, heated pool and spa, 24 hour fitness room and business center. We are less than a mile from California State University Stanislaus, Stanislaus County Fair Grounds, and Pedretti Sports Park and Turlock Regional Sports Complex. Our central location in the heart of the valley places us 90 minutes from San Fracisco, Monterey, and Yosemite National Park. Nearby businesses include Hilmar Cheese, Land O' Lakes, Emanuel Medical Center and Foster Farms. Additionally, we are within walking distance of over 20 different restaurants and shopping at Monte Vista Retail Center, and only a short drive to quaint downtown Turlock, CA. Host your business meeting or special event in our 1,500 square feet of versatile event space. Our team of hospitality professionals will ensure that your event is a complete success! ... more   less 
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Also Known As:
Holiday Inn Express Turlock Hotel Turlock
Holiday Inn Turlock
Turlock Holiday Inn

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