First off, I had extremely high expectations for this hotel, given all of the positive reviews and the website information about the property...all of which turned out to be misleading, or a flat out lie!!! When arrived at the hotel, that I booked in THE FIRST WEEK OF MARCH, I was told that they had "accidentally" overbooked the hotel, and that I would have to move the Best Western...uh, Okay? I was then told to "hold on, let me see what I can do" by the front desk clerk, as if she were doing me some sort of favor. After about 15 minutes or so, she came out to inform me that they had "found" a room for me...great, right? Not so fast ! I then inquired about the free "happy hour" advertised on their website, which boasted of "free beer, wine and snacks." I was told that the "free" beverages were actually $2.50 a pop, and that they have "...been trying to fix that on the website, but it just won't stay fixed"...what???!!! As we finally headed upstairs to our room, I knew we were in trouble, as the distinct smell of cigarette smoke began to invade my nostrils as soon as i stepped off of the elevator in this "non-smoking" establishment. Once inside the room, the smell of stale smoke was so intense that my daughter, who is slightly asthmatic began to cough. I headed back to the desk and asked if there were any non-smoking rooms available...of course there were none, since "all of our rooms are non-smoking, someone must have thought it was a smoking room, since we ran out of door signs"...(again, what???!!!). When I got back to the room, I immediately noticed stains on the walls and switches. There was also either dried splattered feces or blood on the back of the toilet that couldn't be seen with the lid up, as well as a puddle of liquid on the floor that seemed too far from any water source to be just water (?). Needless to say, I began to question all of the housekeeping standards of this location's staff. At this point, we had enough and just wanted out. I went down to tell them about all of our issues, and they were apologetic (albeit only slightly). I was then told that I "probably wouldn't be charged anything", but if I saw charges on my card, I could call the GM and "ask for a reversal" of the charges. Charges for a 10 minute stay...insult to injury is putting it mildly. Do yourself a favor, and stay at the Fairfield Inn And Suites around the corner, there's nothing to see here!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.