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“Oops- forgot to mention that...” 2 of 5 stars
Review of La Quinta Inn & Suites Tulare

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La Quinta Inn & Suites Tulare
2.5 of 5 Hotel   |   1500 Cherry Ct., Tulare, CA 93274   |  
Hotel amenities
Ranked #3 of 13 Hotels in Tulare
Auburn, California, United States
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“Oops- forgot to mention that...”
2 of 5 stars Reviewed February 17, 2013

On December 21st of 2012, we stayed at the LQ in Tulare, CA en route to Las Vegas. Trip Advisor showed a rating of 4.5/5, so we expected great things. Instead, we found all sorts of issues: keys that would not work for the room, the spa, or the rear or side doors (multiple rekeys, still no resolution). The spa was not working properly (no jets) and there were no towels. No laundry bags, and no lotion or conditioner for toiletries. In the morning, the breakfast was very poor. Although they had prepared bacon and eggs, they ran out prior to us arriving (45 minutes before breakfast ended), and the tables, floor and counter tops were covered with food droppings. Their coffee service only included sweet-and-low (yuck). Several days afterwards, we responded to a LQ online servey, and shortly thereafter received a phone call from the general manager. He apologized for the conditions, and promised that we would get a $50 rate on our next stop, plus he would send a free night coupon from LQ.

Big shock- we never received the coupon. Hmmm.

Fast forward to February 9th, 2013. We called the hotel that morning to advise we would like to stay and receive our $50 rate. They obliged.

When we arrived 6 hours later (about 3:40 pm), and they advised us that there would be no power from 11pm to 7am.

OOPS- REALLY? I use a medical device that requires electricity. Turns out they were aware of the power shutoff, but the "new" desk clerk didn't mention it until we arrived. We asked them to arrange for a nearby LQ location, but they refused to accommodate us with the price. I would have to pay the higher rate ($35-45 more for the other locations). I advised that since it was there erro, they should take care of us. they refused. I called LQ corporate customer service, and they took care of the issue without any problems other than we wasted 2 1/2 hours and some extra driving time as a result.

By the way, we still haven't received a response from them (like maybe just a simple apology)!?!

Room Tip: Ask questions before you book- like do you have electricity tonight?
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
myquinta, General Manager at La Quinta Inn & Suites Tulare, responded to this review, February 21, 2013
I want to apologize for any inconvenience that the power outage may have caused you, but unfortunately Edison gave us no choice and decided to have a power outage on the busiest week of the year. The power outage caused us to loose reservations and future walk-ins. But we were prepared and all the guests checking-in received pertinent information and flash lights. And that was the same information you received at the desk. Your special rate was only valid at our property, with the addition of coupons for free drinks at Cool Hand Luke’s. The operations manager apologized for the situation and notified you that you are welcome to use the special rate at any time in the future. We appreciate your loyalty to the La Quinta brand, and we will do whatever it takes to make your next stay a memorable one.
We are here for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    83
    60
    10
    5
    2
See reviews for
56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
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English first
Yucaipa, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 24, 2013

Close to sequoia national park, this place is clean, and dog friendly. Perfect place to rest after long day at the park. The room was very clear. The serve free breakfast in the morning which included everything you could want. I recommend it, especially if you want to bring your pooch

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
myquinta, General Manager at La Quinta Inn & Suites Tulare, responded to this review, January 28, 2013
Thank you for taking time to let us know how it feels to be a pleased customer.
We are delighted that we have met your highest expectations, and our staff looks forward to your next visit with sincere gratitude.
We are here for you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed December 17, 2012

Wonderful motel. A little noisy the first night, but it was a Friday,so wasn't a problem. The room was comfortable and the desk clerk helpful. We weren't sure how to operate the TV, so contacted the front desk and he said he was going to come to our room, as soon as he was through with checking in a guest. We figured it out and advised him promptly. The breakfasts were wonderful with plenty of food and variety. The rooms were always cleaned and restocked with towels and toiletries and wonderful coffee.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
myquinta, General Manager at La Quinta Inn & Suites Tulare, responded to this review, December 21, 2012
Thank you for taking time to let us know how it feels to be a pleased customer.
We are delighted that we have met your highest expectations, and our staff looks forward to your next visit with sincere gratitude.
We are here for you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 28, 2012

Friendly staff, clean place to stay. Good facilities, Out door pool and hot tub great after hectic days visiting the surrounding area. Good spot for Yosemite. Great position, near everything, but far enough away for silence at night.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
myquinta, General Manager at La Quinta Inn & Suites Tulare, responded to this review, October 31, 2012
Thank you for taking time to let us know how it feels to be a pleased customer.
We are delighted that we have met your highest expectations, and our staff looks forward to your next visit with sincere gratitude.
We are here for you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Tulare

Address: 1500 Cherry Ct., Tulare, CA 93274
Location: United States > California > Tulare
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #3 of 13 Hotels in Tulare
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Tulare 2.5*
Official Description (provided by the hotel):
La Quinta Inn & Suites in Tulare is a 69 room property centrally located in Tulare, California, near highway 99 and 5 miles from the International Agri-Center. A charming non-smoking property with outdoor pool and spa, situated in a cul-de-sac with ample parking; walk to fine restaurants (Cool Hand Luke’s famous steak house, and Apple Annie’s, home cooking at its best), and a quick drive will take you to the Tulare outlets where you will find an oasis for the discriminating shopper. ... more   less 
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