On December 21st of 2012, we stayed at the LQ in Tulare, CA en route to Las Vegas. Trip Advisor showed a rating of 4.5/5, so we expected great things. Instead, we found all sorts of issues: keys that would not work for the room, the spa, or the rear or side doors (multiple rekeys, still no resolution). The spa was not working properly (no jets) and there were no towels. No laundry bags, and no lotion or conditioner for toiletries. In the morning, the breakfast was very poor. Although they had prepared bacon and eggs, they ran out prior to us arriving (45 minutes before breakfast ended), and the tables, floor and counter tops were covered with food droppings. Their coffee service only included sweet-and-low (yuck). Several days afterwards, we responded to a LQ online servey, and shortly thereafter received a phone call from the general manager. He apologized for the conditions, and promised that we would get a $50 rate on our next stop, plus he would send a free night coupon from LQ.
Big shock- we never received the coupon. Hmmm.
Fast forward to February 9th, 2013. We called the hotel that morning to advise we would like to stay and receive our $50 rate. They obliged.
When we arrived 6 hours later (about 3:40 pm), and they advised us that there would be no power from 11pm to 7am.
OOPS- REALLY? I use a medical device that requires electricity. Turns out they were aware of the power shutoff, but the "new" desk clerk didn't mention it until we arrived. We asked them to arrange for a nearby LQ location, but they refused to accommodate us with the price. I would have to pay the higher rate ($35-45 more for the other locations). I advised that since it was there erro, they should take care of us. they refused. I called LQ corporate customer service, and they took care of the issue without any problems other than we wasted 2 1/2 hours and some extra driving time as a result.
By the way, we still haven't received a response from them (like maybe just a simple apology)!?!
- Official Description (provided by the hotel):
- La Quinta Inn & Suites in Tulare is a 69 room property centrally located in Tulare, California, near highway 99 and 5 miles from the International Agri-Center. A charming non-smoking property with outdoor pool and spa, situated in a cul-de-sac with ample parking; walk to fine restaurants (Cool Hand Luke’s famous steak house, and Apple Annie’s, home cooking at its best), and a quick drive will take you to the Tulare outlets where you will find an oasis for the discriminating shopper. ... more less
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