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“Nice place, but no service” 4 of 5 stars
Review of Northstar Lodge-A Welk Resort

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Northstar Lodge-A Welk Resort
4.5 of 5 Hotel   |   970 Northstar Drive, Truckee, CA 96161   |  
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25% off 2 & 3 bdrm lodges
Ranked #3 of 14 Hotels in Truckee
1 review
2 helpful votes 2 helpful votes
“Nice place, but no service”
4 of 5 stars Reviewed 1 week ago via mobile

We had a 2 night reservation. We didn't realize it was the start of the "shoulder season" so the Village was dead. My only complaint with this place is there is absolutely no service. My husband had a bad asthma attack, had great difficulty breathing in the thin air, and we had to check out after only 1 night. I went to the front desk and told the clerk we had to leave - I had to get my husband to the hospital. I told him I was going to get a cart to bring our things down. He didn't offer to help me, and was no where to be found when I went through the lobby with cart, luggage, and very sick husband. I would have liked an offer of help.

  • Stayed September 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 reviews from our community

Traveler rating
    14
    2
    1
    0
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Solo
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
Redlands, California
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed here Aug 10-14. The address is Truckee, but the resort is closer to Lake Tahoe than Truckee.

A fabulous place to stay; beautifully furnished and FULLY equipped, right down to wine glasses, martini glasses, and a martini shaker. Also had a set of 10 Henkel knives in a wooden block. Silverware seemed brand new. The hair dryer was brand new and had a "remove before use" tag. There is a ski gondola next to the resort, and that seems to be the main focus. No restaurant on site, and the adjacent village is pretty much dead in the off season.

Pool, hot tub, and exercise room are 60 yards away. That might be a problem in winter. Another hot tub under construction on site. No barbeque grills--staff told me they were located in the construction zone and would be reinstalled after completion of construction. Rooms in front have nice views--ours in back faced the gondola and the resort parking lot. Staff were helpful, courteous, knowledgeable, friendly, etc. Obviously well trained.

Very, very quiet in the off season. I thought we pretty much the only ones there until I went to the pool and found it filled with two dozen kids. The hot tub was nice, but the pool was in the low 70's--too cold for us.

I highly recommend this place. We definitely plan to return.

Room Tip: Rooms in front face the village and are probably noisy during ski season, but that's the place t...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonsall, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 2, 2014

Beautifully appointed, well trained and courteous staff! Full attention to detail. Top end resort! Quiet in the summer! Nice underground parking a plus, especially in winter. Has a feeling of "brand new"

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fontana, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2014

Luxury, luxury, luxury. Spent 4 nights here in a two bedroom, two bath room. This is a timeshare which we rented from someone we know. Fully equipped kitchen - ideal for our family of six since we can't afford to eat out all the time on vacation. Washer and dryer in the unit. No room cleaning service unless you pay extra. Pool, game room, and fitness center located in another building (shared with other facilities). There is a fire pit on the second level (floor 1 above lobby area) and board games are also located there. There is a theater you can reserve to watch a movie with surround sound. Could sleep 6 with a king in one bedroom, two twins in another, and a pull-out couch in the living area. Staff was very friendly and welcoming.
There is a village within walking distance that provides a skating rink (roller in summer), miniature golf, tetherball, sandbox for the toddlers, mountain bikes, and refreshments like pizza, coffee, Japanese restaurant, (gas) fire pits to gather around (if you can ever find a staff member to light one - that was a frustrating part. Even our hotel concierge called but noone showed up to light one for us despite the "we'll have someone there soon"), and some apparel stores like North Face.
I would definitely try to stay again if we can find someone to rent it from on redweek.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Seattle, Washington
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 15, 2014

This Welk Resort fully exceeded our expectations!!!

It starts off with an inside parking garage that is security and is underground and heated. We were surprised by the opening gates, as it reminded us of a ride at Disneyland, and it made our vacation start off with a laugh and a smile!! An inside elevator takes you and your luggage (numerous luggage carts) up to your floor.

While the front lobby entrance is small, there is a first floor above that which has a huge guest lounge with plenty of seating, lots of tables and a large fireplace. There is also a ski room for storing your ski's in the winter.

Now to the rooms!!! They start off with a beautiful kitchen which was fully stocked with appliances, utensils, and everything you would need when away from home. All the appliances are full-sized Viking with Granite countertops and self closing drawers!!

Next is the living room which is open-beamed vaulted (if you are on the 4th-top floor. Not sure what the other floors are like), with a fireplace and big-screen TV. The seating arrangement is great for watching TV and/or for sitting to read a good book. There is also free WI-Fi access which is a very nice feature, as we were concerned about using up all our data on our plan during the week!!!! A covered balcony with a fireplace is just off the living room.

Now come three full size bedrooms!!!! The master bedroom suite is very large and has a king size bed, along with a room-sized walk-in closet, and a gorgeous bath that contains a spacious tub, a stone shower stall and double sinks, with self closing drawers.

The second bedroom is a good size with a queen size bed and has a separate bath across the hall.

The third bedroom was a nice surprise as it is a suite as well!! With a king size bed, the only differences are a regular size wall closet and no bathtub, but the stone stall shower is a very good size!!

What a beautiful place to stay!!!! Top of the line everything!!!! Makes you feel very spoiled indeed!!!!

The lobby area also has a movie style theatre with large comfortable seats that can be reserved to watch approx 250 movies to choose from. There is an adjacent building that has a well-equipped gym, pool table and air hockey games and outdoor swimming pools.

The Welk facility sits just in view of the Northstar Village shops and eateries. There is an ice skating rink in the middle of the Village and in the summer, it becomes a roller rink. If you are there to ski, the lifts are just outside the buildings.

Overall, we would highly recommend the Welk resorts as places that anticipate what you'll need and then they go beyond your expectations!!!! We are so happy to be a part of the Welk vacation family!!!!!!!!!

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
187 helpful votes 187 helpful votes
5 of 5 stars Reviewed July 8, 2014

This is a beautiful lodge. We stayed here for 3 nights in the summer off-season with our kids ages 4 and 1. I found it on Tripadvisor so wanted to fill in some of the blanks that I had before coming here because there are so few reviews for this lodge. Other reviewers said that they have everything you need. I wanted to fill in some of the detail on this so you know what you need to bring (and not bring) when you come. They supply: paper towels, dish soap, a sponge, dishwashing detergent, decaf coffee, caffeinated coffee, a coffee filter that came with the coffee maker, humidifiers, lotion, Tide Free & Gentle laundry detergent and snuggle fabric softener sheets, a step stool (great for preschoolers to brush their teeth), shampoo, conditioner, bar soap, Q-tips, hair dryers.

We asked for a 4th floor room facing Northstar Village based on the room tips here. We were given room 406 but we found that it was pretty dark in the afternoon -- it is East facing. We preferred a West facing view to get prolonged sunlight into the late afternoon so we switched to room 205 which was great.

One thing that we did not realize when booking is that there is no room cleaning/housekeeping unless you stay one week, in which case they come mid-week. The units are individually owned and it is also a timeshare property. Also the pool area is dated and could use some new furniture.

The highlight for us was the fireplace on the porch where we could enjoy a glass of wine while admiring the bright stars while the kids were sleeping.

**It gets dry here so I would recommend bringing nasal saline spray and your lotion if you prefer a particular brand (they have lotion). ***

It is only a 2 minute walk over to Northstar Village, which is super cute. My son brought his Kickboard scooter and rode around the village a lot while we hung out there during the days and evenings. There is mini golf that you can play – you just need to get clubs from the sports game booth. And a large sand box for little ones. There are two frozen yogurt/candy stores and a toy store. There are two late evening restaurants in Northstar Village (during the summer): Rubicon Pizza and Mikuni Sushi. Both are great, especially with small kids. There is also a swanky wine bar and a Starbucks. In the evenings you can get a Smores kit from the open air Bar that sits next to the roller skating rink. You can also take the gondola up the mountain for a casual lunch with great views of the mountains and mountain bike riders.

Room Tip: Try to get a higher floor -- 4th is the highest. Even numbers face east and odd numbers face west...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 21, 2014

I Stayed with my family in a three bedroom lodge weeks before for our trip to tahoe and it is over expected! I was choosing from the Ritz Carlton and this and I am so happy that I choose this resort due to the 20 minute mountain drive from the main road to Ritz Carlton. The room is huge and furnished with solid hardwood furniture and the hotel located just 10 minutes to lake Tahoe which is ideal to escape the noise, and the village itself is well supply the needs. The thing that really defined the stay is the cinema which my sister and I booked for Aliens and it is one of the funniest experience I had in any hotel.

Room Tip: Every room is perfect but ask for a village facing room for view
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Northstar Lodge-A Welk Resort

Address: 970 Northstar Drive, Truckee, CA 96161
Phone Number:
Location: United States > California > Lake Tahoe (California) > Truckee
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Truckee
#4 Romantic Hotel in Truckee
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Northstar Lodge-A Welk Resort 4.5*
Official Description (provided by the hotel):
Situated at the base of the mountain and two minute walk to multi-activities Village Core, Northstar Lodge boasts ski-in/ski-out, adjacent to Big Springs gondola and Swim and Fitness Center. Features exclusive exteriors with native materials for a naturally weathered appearance, while luxuriously warm appointments set the mood within creating a high-alpine sensibility. All two and three bedroom residences feature a private deck with in & outdoor fireplaces, hickory floors, alder cabinets, spacious fully equipped full-size kitchens including Viking ranges, and ranch house design interiors. Other amenities include a spacious lounge, media theater, ski and boot valet (winter) and bike valet (summer). Hiking closeby and 15 minutes to Lake Tahoe, Horseback Riding, and other outdoor sports. ... more   less 
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Also Known As:
Northstar Lodge - Hyatt Residence Club Hotel Truckee

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