From the moment we pulled up to the valet, to the time we loaded up our boards and luggage to leave, we received the most courteous, sincere, helpful service!
I've stayed at a Ritz before, and I know that the service is always going to be above average at the least, but we were really pleasantly surprised with every staff member we encountered. They always had a kind word, and were eager to help.
I have to say one of the best things about this resort (in the winter time) is the Mountain Concierge. We are snowboarders, and when we pulled up to the valet to check in, the immediately told us they would be taking our gear to the mountain concierge where it would be ready for us anytime we needed it. Not only is the resort located mid-mountain at the Northstar Resort, where we had ski-in & ski-out access, we had the added convenience of having our boards ready outside for us whenever we decided to go on a lift! We felt seriously spoiled!
We had a Gondola that took us from the hotel down to the Northstar Village where we could find restaurants and shopping! The ride is a big slow, as it stops everytime anyone gets on or off, but the view during the day is gorgeous, and it is very quiet and peaceful up there, nice to slow things down a bit.
We dined at the Manzanita restaurant, and had a wonderful experience! Our wait staff was extremely friendly and knowledgable about the menu, they were attentive, and most importantly, the dinner was excellent! Try the braised short ribs with horseradish mashed potatoes, it was divine!
It was our travel companions' birthdays, so we asked they bring out a special dessert for them. They brought out an array of truffles with "Happy Birthday" written in chocolate on the plate, and a candle in some fruit. They loved it!
On our last day there, after a day of snowboarding we decided to try the spa. We all had 60 minute massages with scalp treatments. First we went down and relaxed in the hot tubs, where you can go outdoors to the pool between the Men's & Women's spas. The spa itself was not very special, the massages were good, but nothing special either. The Spa at the Ritz in Half Moon Bay had better products, ie. Bvulgari soaps and lotions, this spa just had the Ritz soaps and lotions, which were nothing special.
We really enjoyed our stay (3 nights), and if possible would stay again. The real treat if you are a skiier or snowboarder is the location & the mountain concierge. The service is also above my expectations. We loved our stay!