We visited in May, which is after ski season but before the summer rush which meant that there were very few guests at the hotel. We had three grandparents visiting for their granddaughter's 5th birthday.
Since it was a special occasion, the hotel OFFERED to give my daughter balloons and a doll on the morning of her birthday. These things never materialized. We had to go to the front desk and then it took a long time for them to get organized and delayed the start of our day by a couple of hours.
Later that day, my wife, daughter and the two grandmothers also booked a manicure at the spa at 1 PM. When they went down there, there was ONE manicurist and they had to each get a manicure 1 at a time rather than all together. This took several hours......
At the same time, the hotel removed a "construction discount" that they had offered us (lots of work was being done during the slow season). I had to ask them to put it back on. I also had to give them my Marriott rewards number several times to get it to stick.
Throughout all of this we dealt with 2 hotel managers. One manager would offer a concession and then you would see the other manager later and he would offer a lesser concession. They were not on the same page and it seemed like we were being "downgraded." In the end, we did get some concessions (a few massages and a manicure), but they were based on us coming back to the hotel for another visit.
This is not likely to happen.
The hotel is very pretty and the rooms are great, but if you are expecting service....look elsewhere.
- Official Description (provided by the hotel):
- Featuring a mid-mountain location on Northstar California, The Ritz-Carlton, Lake Tahoe is the first and only AAA Five Diamond mountain resort in California. Highlights include luxurious guest rooms and suites with in-room fire places and floor-to-ceiling windows; ski-in/ski-out access on Northstar California with ski valet services; a 17,000 sq ft slopeside spa with treatments themed around water and woods; extraordinary dining in Manzanita featuring rustic California cuisine with mountain resort influences; a signature "Marshmology" experience each evening at the fire pit featuring the “Art of the S’more"; and a comprehensive children’s program allowing parents to make the most of their Lake Tahoe vacationDuring the winter season, The Ritz-Carlton, Lake Tahoe’s mid-mountain location provides for ski-in / ski-out access to Northstar California, consistently touted as one of the nation’s best family-friendly ski resorts. With a slope-side location on Northstar’s “Big Easy” run, the ski-in/ski-out access can be enjoyed by skiers and riders of any level. When you are ready for a day on the mountain, simply head down to mountain concierge where the ski valets will assist you with your boots and escort you to your skis and poles waiting on the slopes. Northstar offers world-class grooming and provides a plethora of family activities in the Village at Northstar accessed from the hotel by an intermountain gondola. At the heart of the Village is a 9,000 sq ft ice skating rink surrounded by cozy fire pits and a variety of options for shopping, dining and entertainment. During the summer months, Northstar transforms into family-friendly playground offering the region’s best mountain adventure. Families and their four-legged friends will love hiking the easy loop to Sawmill Lake. After a day on the mountain, guests can gather around the fire pit with The Ritz-Carlton, Lake Tahoe Marshmologist for complimentary s’mores, enjoy cocktails on the resort’s heated outdoor terrace or enjoy a game of bocce in the backyard. ... more less
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- Also Known As:
- The Ritz-Carlton, Lake Tahoe Hotel Truckee