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“Not on par with Other RCs I have stayed at” 2 of 5 stars
Review of The Ritz-Carlton, Lake Tahoe

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The Ritz-Carlton, Lake Tahoe
5.0 of 5 Hotel   |   13031 Ritz-Carlton Highlands Court, Truckee, CA 96161   |  
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High Sierra Golf Package
Ranked #1 of 14 Hotels in Truckee
Alamo, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Not on par with Other RCs I have stayed at”
2 of 5 stars Reviewed June 27, 2013

We visited in May, which is after ski season but before the summer rush which meant that there were very few guests at the hotel. We had three grandparents visiting for their granddaughter's 5th birthday.

Since it was a special occasion, the hotel OFFERED to give my daughter balloons and a doll on the morning of her birthday. These things never materialized. We had to go to the front desk and then it took a long time for them to get organized and delayed the start of our day by a couple of hours.

Later that day, my wife, daughter and the two grandmothers also booked a manicure at the spa at 1 PM. When they went down there, there was ONE manicurist and they had to each get a manicure 1 at a time rather than all together. This took several hours......

At the same time, the hotel removed a "construction discount" that they had offered us (lots of work was being done during the slow season). I had to ask them to put it back on. I also had to give them my Marriott rewards number several times to get it to stick.

Throughout all of this we dealt with 2 hotel managers. One manager would offer a concession and then you would see the other manager later and he would offer a lesser concession. They were not on the same page and it seemed like we were being "downgraded." In the end, we did get some concessions (a few massages and a manicure), but they were based on us coming back to the hotel for another visit.

This is not likely to happen.

The hotel is very pretty and the rooms are great, but if you are expecting service....look elsewhere.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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373 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
Reno
Top Contributor
127 reviews 127 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 23, 2013

I don't think I have ever received better service and hospitality from a property. The Ritz is famous for their service and this property delivers. This is a well managed, staffed, and maintained operation. Friendly, attentive, helpful staff and amenities galore. The fitness center was very good - what you would expect from a resort. Rooms are comfortable and quiet. The setting in the mountains is beautiful. This was a very relaxing stay. If there is a downside, it is the limited dining options. Still, they earned my highest recommendation.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico, United States
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 21, 2013

The Ritz-Carlton, Lake Tahoe is amazing! My husband and I follow a vegan, oil-free diet, and Chef Jeremy and the entire kitchen staff were MORE THAN EAGER to accommodate. The food was creative and delicious! Every member of staff was helpful and truly acted like they appreciated us staying with them. I had a great spa experience, and the hiking around the property couldn't have been better. Not to mention that the views take your breath away! We will definitely return!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 15, 2013 via mobile

This hotel is really one of the best. It's at the top of the hill and you are greeted by valet. During my 4 day stay, I was treated like a queen. I returned home and already miss the friendly atmosphere. Pleass try the spa, gym and whirlpool. The food is wonderful! This was an unforgettable experience and I hope that I can return soon!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, CA
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed June 2, 2013

This property is small, but very beautiful with lots of fireplaces. Upon arrival, we were warmly greeted by valet, he is an intern from South Africa. He was the nicest staff person that we had encountered during our stay. Then the service went downhill, especially from the front desk (throughout the entire stay and not just one incident). We were surprised because we have stayed in Ritz Carlton before and I was shocked and appalled.

Anyway, do not want to pour the dirt on the hotel but do not set your expectations too high or you will fall fast.

Room Tip: away from Gondola
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malibu, ca
Top Contributor
66 reviews 66 reviews
22 hotel reviews
Reviews in 39 cities Reviews in 39 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed June 1, 2013

We had 2 lovely nights at the Ritz. The hotel gets 5 stars, impeccable service, attentive and just perfect. The Manzanita Restaurant is the downfall of this property.
The hotel is remote to other eats, and guests are almost a captive audience for the food.
The salmon at dinner was dry, the clams with pasta had the pasta stuck together. It was precooked then heated. Breakfast for 2 mornings, not much better. Pancakes were not edible and French toast was ok. The hotel itsefl is perfect for the location of ski in ski out and walking after ski season is ideal. The food quality and preparation is a major downfall. Guests will choose the Hyatt residence down the hill and go to Starbucks before eating at the hotel restaurant., or the Hyatt at the Lake.
The waiter was embarassed when we complained, and the food and beverage manager agreed something needs to be done sooner than later. The decor of the restaurant was lovely, however the food is poor at best. Such a disappointment for the Ritz which otherwise would be 5+ stars.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 5, 2013

3/13 - The Ritz Carlton Lake Tahoe is located on the mountain of NorthStar - the scenery is amazing and secluded (when you compare it to south shore). When we arrived the bellmen unloaded the car and took our snowboard/skis and boots to the mountain club - so we didnt have to carry any of our equipment.

Our room over looked the outdoor swimming pool/ hot tub and the big easy ski lift of Northstar. The room was extremely nice - and included a private fireplace, a sink-in tub and - my favorite - a nice cozy robe. The bed was extremely comfortable and the pillows were dreamy.

During the turn down service we received note was from the front desk - Kyle Huscher - who checked us in. He provided us with a map of Northstar and a note offering his favorite run at Northstar and if we had any questions to contact him or the staff since we talked to him during check in about snowboarding the next day. The staff a the Ritz Carlton really went above and beyond in the service department to make sure our trip was personalized and relaxing.

The only average part of this trip was the spa service for the price we were paying. The spa amenities however and the receptionists at the spa were so nice and helpful.

This was my first trip to a Ritz Carlton and I hope it isnt my last - my documented trip can be found here: http://goshrooney.blogspot.com/2013/05/lake-tahoe-north-shore.html

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Ritz-Carlton, Lake Tahoe

Address: 13031 Ritz-Carlton Highlands Court, Truckee, CA 96161
Phone Number:
Location: United States > California > Lake Tahoe (California) > Truckee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Truckee
#2 Romantic Hotel in Truckee
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Lake Tahoe 5*
Official Description (provided by the hotel):
Featuring a mid-mountain location on Northstar California, The Ritz-Carlton, Lake Tahoe is the first and only AAA Five Diamond mountain resort in California. Highlights include luxurious guest rooms and suites with in-room fire places and floor-to-ceiling windows; ski-in/ski-out access on Northstar California with ski valet services; a 17,000 sq ft slopeside spa with treatments themed around water and woods; extraordinary dining in Manzanita featuring rustic California cuisine with mountain resort influences; a signature "Marshmology" experience each evening at the fire pit featuring the “Art of the S’more"; and a comprehensive children’s program allowing parents to make the most of their Lake Tahoe vacationDuring the winter season, The Ritz-Carlton, Lake Tahoe’s mid-mountain location provides for ski-in / ski-out access to Northstar California, consistently touted as one of the nation’s best family-friendly ski resorts. With a slope-side location on Northstar’s “Big Easy” run, the ski-in/ski-out access can be enjoyed by skiers and riders of any level. When you are ready for a day on the mountain, simply head down to mountain concierge where the ski valets will assist you with your boots and escort you to your skis and poles waiting on the slopes. Northstar offers world-class grooming and provides a plethora of family activities in the Village at Northstar accessed from the hotel by an intermountain gondola. At the heart of the Village is a 9,000 sq ft ice skating rink surrounded by cozy fire pits and a variety of options for shopping, dining and entertainment. During the summer months, Northstar transforms into family-friendly playground offering the region’s best mountain adventure. Families and their four-legged friends will love hiking the easy loop to Sawmill Lake. After a day on the mountain, guests can gather around the fire pit with The Ritz-Carlton, Lake Tahoe Marshmologist for complimentary s’mores, enjoy cocktails on the resort’s heated outdoor terrace or enjoy a game of bocce in the backyard. ... more   less 
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Also Known As:
The Ritz-Carlton, Lake Tahoe Hotel Truckee

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