We visited in May, which is after ski season but before the summer rush which meant that there were very few guests at the hotel. We had three grandparents visiting for their granddaughter's 5th birthday.
Since it was a special occasion, the hotel OFFERED to give my daughter balloons and a doll on the morning of her birthday. These things never materialized. We had to go to the front desk and then it took a long time for them to get organized and delayed the start of our day by a couple of hours.
Later that day, my wife, daughter and the two grandmothers also booked a manicure at the spa at 1 PM. When they went down there, there was ONE manicurist and they had to each get a manicure 1 at a time rather than all together. This took several hours......
At the same time, the hotel removed a "construction discount" that they had offered us (lots of work was being done during the slow season). I had to ask them to put it back on. I also had to give them my Marriott rewards number several times to get it to stick.
Throughout all of this we dealt with 2 hotel managers. One manager would offer a concession and then you would see the other manager later and he would offer a lesser concession. They were not on the same page and it seemed like we were being "downgraded." In the end, we did get some concessions (a few massages and a manicure), but they were based on us coming back to the hotel for another visit.
This is not likely to happen.
The hotel is very pretty and the rooms are great, but if you are expecting service....look elsewhere.