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“Vast yet still cosy” 4 of 5 stars
Review of The Ritz-Carlton, Lake Tahoe

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The Ritz-Carlton, Lake Tahoe
5.0 of 5 Hotel   |   13031 Ritz-Carlton Highlands Court, Truckee, CA 96161   |  
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Ranked #2 of 14 Hotels in Truckee
Certificate of Excellence
London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Vast yet still cosy”
4 of 5 stars Reviewed April 22, 2013

I just came back from The Ritz-Carlton Lake Tahoe after a weeks skiing with my 5 year old twins.
Upon entering the hotel I was struck at how big it was yet still maintained an aura of chalet like cosiness thanks to all the comfy armchairs , sofas and fire places. The massive floor to ceiling windows in the lounge area had a great view of the slopes and swimming pool and was another huge plus. It was the perfect place to chill after a hard days skiing.
The staff were wonderful our children and the highlight of their stay was the indoor tents and camping goodies that were set up in their bedroom. They had hours of fun playing in them and even 'camped out' and slept in them one night. Like everything else there however, they were not free and quite an expensive perk.
The ski concierge was super helpful and put all the pre work out of skiing, they helped us with our boots every morning and our skis were always ready for us flat down on the slopes every day with our poles on either side. The childrens ski lessons although extortionate were very good and their teachers were enthusiastic and super friendly. By the end of day one our twins had made a lot of progress and they both professed that skiing in America was far more fun than in Switzerland! The slopes themselves were immense and were able to accommodate beginners to advanced skiers and some of them had some epic views of Lake Tahoe.
The food at the hotel was mostly locally sourced and fresh with a good selection of restaurants and room service options.
The spa was good but the massages were average, I had one which was amazing but I got lucky with the lady who was allocated to me, Melissa. I had a facial which was disasterous and left me with a small scar for a few days.
Other than that the other let downs were the astronomical cost of any extras, and the fact that we were there towards the end of the season when the snow had started to melt and the staff were minimal and some of the restaurants had begun to close until the summer season. This resulted in quite a lot of slow service within the restaurants and the hotel in general.
I would love to go back in the winter when it is more peak season and snowy. I am sure that it will be even more magical and the convenience of the amazing ski in ski out facility and gondola's straight into Truckee are second to none.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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493 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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English first
Union, Kentucky
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 8, 2013

This hotel is clean, the hotel staff are friendly, the location is awesome, and the views are stunning. I wished we could have stayed longer than 2 days and 1 night. Our 13 month old daughter was with us and every employee here took their time to make her laugh and feel welcome as she walked all over the property. The club room here had great views, great food and drinks, and awesome service. It is a ski in, ski out property which is nice for all the skiers, you are basically steps away from the slopes. It also has a tram that takes you to the Village at NorthStar where there's shopping, restaurants, and an ice rink. We will definitely come back here when our daughter is old enough to ski and enjoy the awesomeness of this property!!!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Virginia Beach, Virginia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed April 6, 2013 via mobile

Visited the Lake Tahoe property, as the end to a great week of wine tasting in Napa/Sonoma. We used RC Reward points for our stay and were upgraded to the Club Level. The upgrade was a great surprise! Mr. Hassan Shabazz, the Club Level supervisor, went above and beyond with all service - a true Ritz Carlton gentleman! The Lake Tahoe Ritz is my 13th RC property and this rivaled any property in style and service. The only negatives, and they aren't specific to the Lake Tahoe property, are the exorbitant nightly valet fee ($35) and daily resort fee ($25.) Psychologically it makes me feel nickel and dimmed to death! I would much rather pay a higher nightly rate than see all of the additional fees.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 5, 2013

The snow was melting away, and our small family of 3 just couldn't wait to ski one last time in the spring. From the minute we pulled up to hotel until we drove away, we can genuinely say, we experienced the world-class hotel with top-notch service.
We booked the club-level for 3 nights, and in true ritz style, getting the impeccable club services was the way to go. The choice of food at the club lounge was great and the club staff was very attentive and personable. We would like to give a big shout out to the two club supervisors, Alaine Lewis, and Hassan Shabazz, who attended our every need, above and beyond our expectations.
Best of all, the ski-concierge service was A-1. The minute we rented our skis and bought the lift-tickets inside the Ritz's "Mountain Concierge" desk, we realized the concept of the convenient ski-in, ski-out, is at best experienced here. The ski staff pampers you all the way to the slopes of the ski runs, meaning you don't have to hold your skis and walk to the lifts/slopes. They bring the skis out for you all the way to the slopes before you arrive.This was the whole new level of convenience and luxury of any ski-in, ski-out hotels. Of course the ritz stay comes with a premium price. For at least once in a season, why not splurge a little; it's worth it.
There were some minor inconsistencies with the housekeeping. The toileteries were not replenished on the second day, but on the third day, everything was replenished in doubles. So, not enough to complaint. Also, on the first night, the evening turn down service took away the wet robe from the bathroom, but did not replace with the new one. We didn't want to get charged for the missing robe. It felt embarrassing to call at night.
The only big negative was, the huge "hurt me" price tag of $35.00 per night of valet parking. In Tahoe ! Why so much, when the outside is so spacious.... Just because, it's a "Ritz".. Seriously, it is unfairly overpriced and especially at this location, ritz should consider reducing it to a reasonable price. We like to arrive and leave the hotel (like Ritz) in style, and love the valet service as it is, and as the only option for guest parking, but why not make it more affordable.
Other than this, our first time stay at this Ritz, northstar, was a very enjoyable and relaxing one. We are sold to come here again next winter.

Room Tip: No need to pay more for a view room. At check-in, they usually upgrade to a preferred view room, upo...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Las Vegas, Nevada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 28, 2013

What can one say about the Ritz? Ritzy it is. Beautiful it is. Pricey, you bet. But oh what a wonderful place to be. The view was just breathtaking from every direction inside and out. The outside wedding backdrop was the beautiful mountainside of skiers coming right down very quietly behind the couple saying their wedding vows. It was like seeing two beautiful shows simultaneously for the price of one. After retreating inside for the reception, we dined in front of a a humongous picture window of cable cars coming up and down the mountainside. If the windows had been open, you could almost reach out and touch them. The food tasted like something from a different world. Creamy potato soup for starters and I ordered the Halibut and my wife ordered the Steak of which both were presented beautifully with either Kale, just the way I like it and or Green Beans cooked just right with creamy mashed potatoes along with red and white wine and of course champagne for the toast to the bride and groom..

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Anselmo, California, United States
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed March 25, 2013 via mobile

We just returned from our two night stay at the ritz with our family of 5. I have to be honest, my expectations were not great. Two years ago my husband and I spent two nights here and is was not so memorable. We decided to give it another go, but this time with our 3 children. We decided to splurge on the "club level" which really made the trip perfection. The club level offers so many wonderful amenities- breakfast, lunch and deserts daily. Drinks (alcohol included). To travel with three children can be quite pricey regarding constant snacks and beverages so this option really paid for itself and the kids loved it! The convenience of the ski in ski out location was perfect. The service was top notch. Surprisingly there is a lack of 5 star hotels in the Tahoe area so the ritz is a real treat. Prices are high for everything but this should be expected with the name. I highly recommend this hotel for a family trip to the snow.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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los angeles, ca
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed March 25, 2013

I will divide my review into Great and Needs Improvement.
1. Beautiful Location and hotel itself--just know that it is pretty isolated from the rest of the conveniences. A drive to a CVS (in unlucky event you get sick) is good 20 minutes each way
2. nice large rooms. We had a suite connecting to a regular room--perfect arrangement if you have kids
3. great spa--and you have unlimited use of spa facilities for FREE--it is a part of the resort fee that they charge
3. Gondola ride down to the Northstar Village--kids really got a kick out of it (just bear in mind that there is not much to do once you are down there...nor are there many restaurant options there either so you are pretty limited in your menu options...
4. Looked like a perfect hotel if you ski (we don't but we enjoyed watching other people skiing)
5. Impeccable service from all staff members--truly memorable

Needs Improvement:
1. Food. We had dinner at the LIving Room--very mediocre and they messed up the order twice.
2. TV programs for kids. Absolutely NOTHING for little kids (ages 2 and 4) to watch UNLESS you buy a show ($3 for 25 minuted of Super WHY...) There was a TON of little kids at the resort and it would be nice if the hotel offered some Nick JR or Sprout programs in the room. After all, they cannot spend all day outside and at some point you will need your sanity time in the room while they are occupied..
3. Sledding. The Resort gives you sleds for the kids for free. Great! BUT they do not designate the areas where you can actually use them...not so great as there are skiing trails and you cannot take little kids sledding because you will get knocked over. Moreover, the guys at the ski/sled booth advised us that we cannot sled down the hill. ????? then why do you offer free sleds??? we did use them of course. Once the resort patrol advised us not to sled in a certian area because if we hit the nets it is a liability for the resort. Again. ??? There are no signs anywhere that say "no sledding here" nor are there signs that say "sled here". Ritz needs to designate an area where kids can safely sled down the hill just like they have designated an area where little kids learn how to ski. What is so difficult about that? With the volume of families they have, this is a MUST. Don't give me the sleds and then tell me I cannot use them--that is just ridiculous.
So...if I was there with my husband for a couple's vacation, I would give the resort a 4 star rating because there was not much to complain about but food. However, as I was there with my little kids, I am giving it 3 starts as they really need to work on improving the family experience. Little things make a difference. And one more thing to remember--the rooms that overlook the ski slopes, the pool etc. are VERY NOISY at night because of the slope grooming machines. They do sound like construction vehicles and they work ALL NIGHT. If you are a sensitive sleeper, I suggest you get the rooms looking the other side of the resort...

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Lake Tahoe

Address: 13031 Ritz-Carlton Highlands Court, Truckee, CA 96161
Phone Number:
Location: United States > California > Lake Tahoe (California) > Truckee
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Truckee
#1 Business Hotel in Truckee
#2 Family Hotel in Truckee
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Lake Tahoe 5*
Number of rooms: 171
Official Description (provided by the hotel):
Featuring a mid-mountain location on Northstar California, The Ritz-Carlton, Lake Tahoe is the first and only AAA Five Diamond mountain resort in California. Highlights include luxurious guest rooms and suites with in-room fire places and floor-to-ceiling windows; ski-in/ski-out access on Northstar California with ski valet services; a 17,000 sq ft slopeside spa with treatments themed around water and woods; extraordinary dining in Manzanita featuring rustic California cuisine with mountain resort influences; a signature "Marshmology" experience each evening at the fire pit featuring the “Art of the S’more"; and a comprehensive children’s program allowing parents to make the most of their Lake Tahoe vacationDuring the winter season, The Ritz-Carlton, Lake Tahoe’s mid-mountain location provides for ski-in / ski-out access to Northstar California, consistently touted as one of the nation’s best family-friendly ski resorts. With a slope-side location on Northstar’s “Big Easy” run, the ski-in/ski-out access can be enjoyed by skiers and riders of any level. When you are ready for a day on the mountain, simply head down to mountain concierge where the ski valets will assist you with your boots and escort you to your skis and poles waiting on the slopes. Northstar offers world-class grooming and provides a plethora of family activities in the Village at Northstar accessed from the hotel by an intermountain gondola. At the heart of the Village is a 9,000 sq ft ice skating rink surrounded by cozy fire pits and a variety of options for shopping, dining and entertainment. During the summer months, Northstar transforms into family-friendly playground offering the region’s best mountain adventure. Families and their four-legged friends will love hiking the easy loop to Sawmill Lake. After a day on the mountain, guests can gather around the fire pit with The Ritz-Carlton, Lake Tahoe Marshmologist for complimentary s’mores, enjoy cocktails on the resort’s heated outdoor terrace or enjoy a game of bocce in the backyard. ... more   less 
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Also Known As:
The Ritz-Carlton, Lake Tahoe Hotel Truckee

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