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“Things You May Need to Know” 5 of 5 stars
Review of The Ritz-Carlton, Lake Tahoe

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The Ritz-Carlton, Lake Tahoe
5.0 of 5 Hotel   |   13031 Ritz-Carlton Highlands Court, Truckee, CA 96161   |  
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Ranked #1 of 14 Hotels in Truckee
Certificate of Excellence
St. Helena, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Things You May Need to Know”
5 of 5 stars Reviewed February 22, 2013

Our trip began during a winter storm.
We did have chains with us, but in case someone would like to know:
On highway I 80 you will be pulled over to make sure you have chains.
You can have chains installed on your car for $30.00 or do it yourself.
You can then have them removed for $15.00

After struggling to remove our chains, next time we think $15.00 is a bargain to have them removed if you are not accustomed to doing this.

The Ritz is one of the most lovely large scale resorts we have ever tried, so our experience with larger resorts is limited, that is just for your reference.

Things to know about the fees here:
1. If you travel with a dog it is $125.00 one time pet fee.
2. There is a daily fee for your car of $35.00
3. There is a daily resort fee of $25.00
4. Spa treatments, for your convenience, have a 20% gratuity added, BUT you can adjust that fee up or down depending on your experience.

On our third day we did discover that room service would deliver an order from the Manzanita restaurant. (Highly recommend).

For those who prefer their bed a little softer, housekeeping was more than happy to add another feather bed to our bed. Worked like a charm.

Now some things to consider, our room was at the far end and next to the Gondola pad and ski area. At night the snow machines do run and are very loud. If you are a light sleeper this maybe something to discuss about your room preference.

I have two requests to leave with the hotel:
1. Spa food on their in room dining menu.
2. A pet sitter or an area with kennels or a place for you to kennel your dog on the property. Since you cannot leave your pet alone in a room, which we understand, and it is far too cold to leave your dog in a car, you will be with your pet all the time. Since we love traveling with Edward not an issue for us.

And in the end…we loved our time here and the spa was all a spa should be and then some. The staff is everything people have commented on, they are caring and friendly. This was a perfect winter experience for us.

Room Tip: Ask about a room that is not near the snow machines, that make noise all night long.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
New York City, New York
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed February 18, 2013

Stayed here 6 nights during the Christmas vacation 2012
It was very busy at the hotel during that time
The lobby is hustle and bustle and fun to be in although its a bit big
The food is ok ....service is TOP NOTCH with nice people ...very nice waiters and waitresses in the lobby

The rooms are nice and new although the bathrooms are more like a Marriot ...I did not feel they were Ritz Carlton style top notch or up to par for the price we paid(Compared to a Four Seasons)
Rooms are average size...not huge but adequate
The ski valet is not up to par
They made some mistakes with out skis (mix up)
I would also say that they did not have people helping to take off the boots and there was a line to return the boots... a little annoying
The restaurant in the hotel Manzanita for diner is delicious!
Ate breakfast in the hotel restaurant each morning and it was fine
The hotel is isolated and there are not so many good restaurants in the area
The hotel is situated on a beautiful mountain called Northstar...one of the most scenic pretty mountains I have skied
The spa is GORGEOUS and they let you use it even if you don't do a treatment(well they should since they charge a $20 resort fee per room)

I would stay here again

Room Tip: mountain view rooms are pretty
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 18, 2013

We tried the Ritz Tahoe just for a weekend to hang out and relax. It was toward the end of the ski season, but since my wife and I don't ski, we ended up just taking it easy on the property. The fireplace and bar area are terrific for reading and people watching, and the views are spectacular. We did check out the spa one day, and I have to say - it is well worth it if you have the time to try it. Overall, we only spent a couple nights there, but have already added to our list to get back there this year for some R&R.

Room Tip: We liked the view of the mountains overlooking the pools and hot-tubs. While considered the back of...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 15, 2013

They doubled the prices over President's weekend. We are paying 6 star prices for 4 star amenities. The evening turn down came at 9pm when we were ready for sleep after a full day of ski, we didn't receive new shampoo etc, new coffee for the morning, or new bottles of water. We expect these small luxuries especially when paying 6 star prices.

The only nice thing was the mountain concierge. They were attentive, but then again this is expected at double the prices during this long weekend.

We are a family with 4 children so the turn downs should have come earlier. The food was mediocre as well.

Just had higher expectations.......

Stayed February 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIchmond, VA
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed February 6, 2013

The Ritz Carlton, located at the middle of Northstar Ski Resort is a great place to stay. They continually run specials that make it more affordable to stay at this luxury resort.
Everyone was very friendly and we first thought it would be a little "stuffy" but happily the people working plus the guests were very friendly.
The service was great from the ski valet (complimentary) to the stores and restaurants. The rooms were very comfortable with large bathrooms which made it nice coming back from a day of skiing. They have a outdoor pool which is heated to 94 degrees and stays open year round, a large fitness center and a spa which my wife said was excellent.
The food was a little expensive and there is a resort fee of $25 per day but overall it was worth it.

Room Tip: Rent a car, drive 10 minutes to the North shore of Lake Tahoe and experience some great dining with...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medford Lakes, New Jersey
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 2, 2013 via mobile

This hotel is breathtaking. From the moment you pull up and see the property on the mountain to the views from the rooms! We stayed on the club level and the service was incredible. The concierge was very attentive and personable. We enjoyed sitting with him and listening to stories about his life. He was new and did not have business cards yet but delivered personalized letters to us with his contact information. They knew the named of everyone in our party when we walked into the lounge. The staff was willing to do anything for us- even made fresh iced tea when my daughter asked if they had some. The rooms were incredible. We had two adjoining rooms with a foyer connecting the two. The restaurant was wonderful and the pool area and hot tubs were spectacular with the fire pits and the view. We would live to experience this property in the winter also. This is definitely a Ritz Carlton property

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville, California
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed January 28, 2013

This was our first visit to the Ritz, and I was admittedly a bit nervous about the stay, after having read that the hotel's ownership transferred hands at a fraction of the building's original construction costs. I questioned whether the Ritz' customer service would be compromised.

But I was pleased to find everyting as it should be ... the room was beautifully appointed; the hotel’s atmosphere was comfortably luxurious but without ostentation; and the staff was friendly and accommodating, without being obsequious or – worst – in any way arrogant.

We had to change rooms shortly after our arrival and the Guest Services (reception staff and bell service) was gracious and helpful. After we relocated rooms, I left an item behind and, again, Housekeeping was able to find and move it back to my new room without fuss.

The best part about the stay (in addition to the service) is the ultimate convenience of being able to ski-in and ski-out of the patio and buy lift tickets or rent from True North, operated by Northstar (which I wasn't pleased with, but that's another review). In addition, for little ones, the area immediately surrounding the outdoor patio (complete with its own firepit) is perfect for building snow things (snowmen, snow forts, you name it). And for those parents, like me, who are just watching the little ones or waiting for family members to return from a day on the slopes, the firepit area was a perfect location for keeping warm while sipping a drink and reading.

We decided to dine in at Manzanita, the hotel's restaurant, on Saturday night to avoid the crowds and chaos down at the Village during the peak of the weekend. I half-expected it to consist of what every parent dreads - an upscale restaurant that catered to childless empty-nesters who frown with every squeal from a delighted child. But I was pleasantly surprised to find it to be filled with the noisy laughter of families (with young ones like mine) having a good time and enjoying wonderfully prepared food.

While we didn't bring our dog, we did see other families with dogs at the hotel - and it was nice to know that they are dog friendly. Next time, our four-legged "first child" will definitely come along.

The only major disappointment was the fact that the Ritz did not offer a buffet-style breakfast for its guests. In past years, we rented at the Hyatt Residence Club down at the Village, and one of the best amenities they offered was a full-spread complimentary breakfast. It took the stress out of the daily need to decide what/how to feed a family without having to worry about getting a table, waiting for food, and paying the bill.

Aside from that and a few minor nits about the size of the in-room refrigerator for storing special juices and the complications of operating a non-integrated DVD-player, we loved our stay and wished we had more time here.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Lake Tahoe

Address: 13031 Ritz-Carlton Highlands Court, Truckee, CA 96161
Phone Number:
Location: United States > California > Lake Tahoe (California) > Truckee
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Truckee
#1 Business Hotel in Truckee
#2 Family Hotel in Truckee
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Lake Tahoe 5*
Number of rooms: 171
Official Description (provided by the hotel):
Featuring a mid-mountain location on Northstar California, The Ritz-Carlton, Lake Tahoe is the first and only AAA Five Diamond mountain resort in California. Highlights include luxurious guest rooms and suites with in-room fire places and floor-to-ceiling windows; ski-in/ski-out access on Northstar California with ski valet services; a 17,000 sq ft slopeside spa with treatments themed around water and woods; extraordinary dining in Manzanita featuring rustic California cuisine with mountain resort influences; a signature "Marshmology" experience each evening at the fire pit featuring the “Art of the S’more"; and a comprehensive children’s program allowing parents to make the most of their Lake Tahoe vacationDuring the winter season, The Ritz-Carlton, Lake Tahoe’s mid-mountain location provides for ski-in / ski-out access to Northstar California, consistently touted as one of the nation’s best family-friendly ski resorts. With a slope-side location on Northstar’s “Big Easy” run, the ski-in/ski-out access can be enjoyed by skiers and riders of any level. When you are ready for a day on the mountain, simply head down to mountain concierge where the ski valets will assist you with your boots and escort you to your skis and poles waiting on the slopes. Northstar offers world-class grooming and provides a plethora of family activities in the Village at Northstar accessed from the hotel by an intermountain gondola. At the heart of the Village is a 9,000 sq ft ice skating rink surrounded by cozy fire pits and a variety of options for shopping, dining and entertainment. During the summer months, Northstar transforms into family-friendly playground offering the region’s best mountain adventure. Families and their four-legged friends will love hiking the easy loop to Sawmill Lake. After a day on the mountain, guests can gather around the fire pit with The Ritz-Carlton, Lake Tahoe Marshmologist for complimentary s’mores, enjoy cocktails on the resort’s heated outdoor terrace or enjoy a game of bocce in the backyard. ... more   less 
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Also Known As:
The Ritz-Carlton, Lake Tahoe Hotel Truckee

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