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“Beware of "hotel-style rooms" - not as advertised on website” 1 of 5 stars
Review of The Village at Northstar

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The Village at Northstar
3.0 of 5 Resort   |   100 Northstar Drive, Truckee, CA 96161   |  
Hotel amenities
Ranked #8 of 14 Hotels in Truckee
San Francisco, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Beware of "hotel-style rooms" - not as advertised on website”
1 of 5 stars Reviewed March 25, 2013

We stayed here in March 2013 in one of the "hotel-style rooms". Booked through Northstar website, which had 4 photos of possible rooms. The first two were recently remodeled and looked great, the second two looked older but still not too bad. When we arrived we could immediately see that we were not in the brand new "Village" building that is shown in panoramic shots all over the website, including the booking page for the hotel-style rooms. Rather, we were in a decrepit depressing building which we soon found out housed our decepit depressing room. Shag carpeting, loud cranky wall heater, ancient bathroom, and a bit farther away to all the shops and a very long staircase up to the gondola. Definitely not "ski in, ski out" as advertised.

I called the front desk to complain about the room and ask to be moved to one of the new rooms in the new building and they gave me the run around for awhile and even tried to tell me they had "nothing to do with" our reservation. Hmmm...I made my reservation through the Northstar website but the front desk had nothing to do with it. Finally she admitted that there were no remodeled hotel-style rooms, all the hotel-style rooms were in the old building. She didn't sound at all apologetic even as I pointed out the photos on the website that showed the new rooms, nor did she offer us any sort of compensation for our disappointment. We felt tricked. Would not stay here again.

Room Tip: Don't bother with "hotel-style rooms", they are in the old building and have not been...
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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138 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Sacramento, CA
Top Contributor
59 reviews 59 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 7, 2013

Our family of 4 stayed for 5 nights at Northstar the week after the President's weekend holdiay. We had booked a 2 bedroom 1 bath condominium unit several months in advance. A couple of days before our trip, we decided to arrive a day early in order to get there before a big snow storm but the condo we rented was not available so we were given a room at the 'Northstar Village Rooms' which the booking agent described as a hotel room conventiently located in the village. The location was convenient but the room was a dump, not even motel quality. It looked like it hadn't been remodeled in 20 years and the bathroom was ridiculously small. Also, at 4am we were awakened by a truck that was unloading product for the village outside our window. On top of everything, they had the nerve to charge $400/night for the room. It was a bad way to start the vacation. Luckily, the rest of the trip we were able to stay in the condo. The condo was attractive, clean, roomy, and had nice full kitchen. It also had 2 decks with a beautiful view of the forest. We have stayed in the condos before and the quality does vary a little depending on the owner, but we have always had a good experience with them.

Room Tip: Avoid the Northstar Village Rooms. The condos are a good bet.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Woodside, California
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 26, 2013

Our family of four HIGHLY recommend this resort.
Just got back from spending 5 wonderful nights at a 2 bedroom, 2 bathroom condo managed by Northstar at Tahoe Resort. We stayed in the Aspen Grove on Silver Strike Road. We could have easily walked to the village, but used the free and very convenient on-call shuttle instead. For dinners in the village, we just drove 2 minutes and parked in the free 2 hour parking zone.
The condo #3102 was very clean and fresh. It wasn't ultramodern, but we really couldn't have asked for more. Our condo was rated a "Silver" so I can only guess a "gold" condo would have been completely renovated. Ours was nicely furnished with a fully equipped kitchen and washer and dryer. It also had a gas operated fireplace that burned provided wood. The layout of the condo was the 2 bedrooms and 2 bathrooms downstairs, and then stairs led up to the kitchen, dining area, living room, laundry room, and fireplace. Both floors had balconies.
We had 2 complaints: The heating system was difficult to adjust since the thermostat was in the same room as the fireplace so the top floor would be warm but too cool in the bedrooms. Also if you are a light sleeper the heater was loud in the master bedroom when it came on during the night. The second bedroom was too warm but closing off most of the heating vent made it comfortable for the kids to sleep.
Other complaint: the sofa was nice looking but offer little support--you just sunk into it--not very comfortable.
The DVD didn't operate but management replaced it that day and left detailed instruction on how to go between cable and video modes.
Since we stayed 5 night, housekeeping efficiently changed towels, removed trash, and did light clean up on 3rd day.
We also highly recommend the ski school offered by Northstar. Our children (ages 13 &10) learned so much in 2 days of semi private lessons (called Ultimate 4 Package).
We'd recommend for lunch and dinner: Tavern 6330', Manzanita at the Ritz Carlton, and The Pub in the Village and Gar Woods near the Lake.
I would not hesitate to stay here again.

Room Tip: Stay in Aspen Grove Condos to be closest to Village.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan Capistrano, California
Top Contributor
64 reviews 64 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 23, 2013

Granted the rooms are awful. They are like a bad revisitation to 1970, complete with cheap wood paneling and cheesy bedspreads. However, the location is so incredibly cool that it worked great for us in spite of this. In fact, the overall family ski-trip experience - the village amenities, the skiing itself, and the non-skiing activities - were the best I've experienced anywhere in the US.
We chose to stay in the Village itself in the 'Village Rooms', which are designated as hotel-style rooms. If you are able to, find out as much as you can about the specific room you will be assigned... 3rd level is best (first is shops, then there is a 2nd and 3rd level). We were on the 2nd and heard our inconsiderate upstairs neighbor all night. Alternatively, you could stay at the condos 1/4 mile away from the village, it seems that the rooms are nicer there and it would be quieter... Great ski-in-ski out access also, better than the Village Rooms. Only downside to condos is proximity to the Village.

Room Tip: As mentioned, try for the 3rd level
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Oakland, Ca
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 22, 2013 via mobile

Stayed here with family in a studio loft. Cannot beat the convenience of the shuttle to village, we all, kids and adults alike, love the village, the amenities, lunch at the ritz, and skiing at Northstar is a family favorite. The studio condo is a disappointment for the money though, beyond rustic, barely decorated, super noisy heater, minimal amenities in kitchen, really basic all the way...seems chinzy for this much money. Its all about location. We'd come again but manage your expectations.

Stayed February 2013, traveled with family
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Carlsbad, California
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 11, 2013 via mobile

We skied here for three days and had a great time. Grooming of the slopes was excellent, no crowds mid-week, and fast express lifts all over the mountain. Lookout mountain and the Backside offered up exciting black diamond challenges. We finished off each day on the couches next to the ice rink in the Village drinking Starbucks. Nice shoppes too.

Stayed February 2013, traveled as a couple
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pittsburgh
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 31, 2013

This property can really range from a 2-star to a 4-star property depending on who you rent the actual room/condo from. The four-star rating is actually for the first stay with Tahoe Mountain Lodging property in Northstar.

Stayed on this property (in the Village itself) twice - the first time rented it via TahoeMountainLodging (great). The next time it was through Northstar Property Management (poor). The rates turned out to be the same - however the quality of stay was quite different - Tahoe Mountain Lodging offered a far superior room and service.

Tahoe Mountain Lodging has a reception/lobby in the Village - whereas the Northstar Property Management had their reception/lobby in the entrance to the Northstar resort area off hwy 267 (about a mile and half from the Village itself).

The room offered by Tahoe Mountain Lodging was luxurious, clean and new. They also had ski racks in the ground floor and you did not have to lug your skis and boots to the room upstairs. The room was quite expensive but the price was something you could relate to the quality. Kitchen and bathroom were extremely well appointed, clean, functional and luxurious. They offered covered underground parking for these lodging. Nothing to complain about really if you were willing to pay the price in the first place.

My second stay, which was a room booked via Northstar Property Management had outdated/musty carpets, poor beds (very cheap and soft - could not really use them) - and the cupboards were barely useable as they were filled with the owner's junk and cleaning equipment. The TV did not work right - cable and DVD players were broken (and took half a day of not skiing to get right). No convenient ski storage in the building ground floor. The bathroom door was a pain to use (one which was a heavy hanging door with no handles to hold onto or locks). The showers looked fancy but were not really functional or powerful. The toilet flush broke down the first night we were there. Really a two-star place (one because it was clean including the kitchen and one additional star for the location) for the price paid - no comparison to the Tahoe Mountain Lodging property. I would definitely not rent from Northstar Property Management again and would rather chose to stay out in Truckee as there are no other reasonable options nearby.

I take it there are also owner-direct properties - which could be rented from VRBO - those could be hit or miss as well.

Both rooms did not offer Daily Housekeeping for the duration of our stay (3 days). Northstar Village itself can be quiet boring after skiing in the winter - but for the cabanas and the ski-rink. If you want a better after ski-life you would go to Truckee or better yet to South Lake Tahoe.

Room Tip: Know who you are renting from - would recommend Tahoe Mountain Lodging as opposed to Nothstar Proper...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Village at Northstar

Address: 100 Northstar Drive, Truckee, CA 96161
Location: United States > California > Lake Tahoe (California) > Truckee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 Hotels in Truckee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Village at Northstar 3*
Number of rooms: 200
Official Description (provided by the hotel):
Northstar California Resort beckons visitors with its 3,170 skiable acres of impeccably-groomed trails and dramatic glade skiing; variety of luxury and family accommodations; and penchant for food and wine which highlights the best of California's freshly-sourced, seasonal ingredients. Distinctive detail imparts a true sense of California laid-back luxury and style - from The Ritz-Carlton, Lake Tahoe's slopeside elegance, mountain-view patios, award-winning spa and decadent cuisine, to The Village at Northstar's fine boutique shops, restaurants, movie cinema, 9,000 square-foot skating rink, heated cabanas and fire pits perfect for roasting S'mores. Deemed the best resort for families by Outside Magazine, Northstar California's intimate yet approachable atmosphere offers a year-round retreat which pours forth world-class ski and ride programs, culinary excellence and unique traditions which together offer an experience of a lifetime. ... more   less 
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Also Known As:
Northstar-At-Tahoe Hotel Truckee
Northstar At Tahoe Truckee

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