We strongly recommend to NOT stay at Northstar. Even if you have money to spend, you will be much better off staying off-resort and driving there. We stayed at Northstar Village for the two nights from January 7, 2012. When I made the reservation for my family in early December, all Web sites including Northstar's own Website, northstarattahoe.com, and all the travel sites I visited such as Travelocity and Expedia showed no availability. I became suspicious as all other snow resorts showed much availability given the lack of snow this season. So I called Northstar central reservation and was indeed told that there are ample availability. At this point, I assumed that they may be having some difficulty selling their rooms online due to their recent acquisition by Vail Resort and resulting system merger. I asked the reservation agent accordingly but he said he has not been informed about anything regarding the online reservation.
I proceeded to reserve a room with him, and asked him specifically for a room that fits a family of 5 (2 adults and 3 kids) in the NEW village, close to or better in the same building as the overnight ski storage facility, which is located right next to Chocolate Bar if you know where that is, because my wife and I did not want to walk any long distance with our ski boots on as we both have been suffering bad lower back. The reservation agent at Northstar assured me that we will get a room very close to the locker facility. By the way, the previous time we visited Northstar during 2011 Thanksgiving week, we stayed at Village at Squaw Valley. They accommodated the same request and put us in a room very close to the chair lift (ski lockers are located within each building in Squaw's case). We intended to ski at Squaw the whole week but ended up driving to Northstar everyday for half of the week because Squaw had only limited slopes open due to lack of snow whereas Northstar had more slopes open. So we did not stay at Northstar the previous time. Anyway, I completed the reservation with him and received a confirmation email for a room with 2 queen beds with a request for 2 sleeping pads to be in the room (for our two boys). The room rate was at $309 per night. I visited back Northstar's Website and confirmed that the price is within the range for a room at the Village quoted on Northstar's Website - Northstar Village Rooms + Lofts: $175 - $405. This was on the "Lodging Rates and Description" page where they listed comprehensively all the lodging types and their price ranges. I looked for the lodging type "NEW Village" on the page but I could not find it and thus assumed that "Northstar Village" meant the NEW Village. As of today, this has not channged and I have saved a copy of this page. So on January 7, 2012, we picked up our kids from school and drove up to Northstar. And as we checked into the room, we found out that we were booked in the OLD Northstar Village building room #9207. Not only the room was not in the New Village close to the ski locker, but also very run down to say the least. There was water leaking from bath shower squeaking glass door. The room carpet was kind of moist and had lots of hairs left from prior guests. There was even a Christmas card to a mom and a jacket hood lying like left over trash from previous guest on the floor behind the curtain. The noise from upper floor corridor as well as the voice of another guest talking loud on cell phone in the elevator lobby was coming down loud and very bothering. The room was extremely cramped and virtually no room to use the sleeping pads. The server glass kettle for the coffee machine was broken and leaked water. Worst of all, the room was totally outdated and not equipped like a $309 per night accommodation facility. It was like a run-down cheap Motel room and obviously far from what's been described in the Northstar lodging pages. It was late at night that we arrived and had no energy left to go back to the front desk driving for minutes. We had early morning to get the kids to the ski school. So we decided to bear the uncomfortable for this stay. Upon check out in the morning on January 8th, Sunday, I complained to Adam, the front desk clerk who checked us out. His comments made our aggrevation worse - he said "what do you want? some kind of compensation? The New Village room would have cost you twice as much" I could not believe my ears. "You mean six hundred eighteen dollars a night !?" Adam said "Yes." I did not tell him that the price he was quoting was far higher than the range shown on their Web page. I asked him to talk to the management of Northstar Lodging about our unpleasant experience and get back to me. Adam said, "I will and send you an email TODAY." I did not receive any mail from Adam. The only thing I received from Northstar is a request to fill out a survey which I received this morning. We totally feel rediculed by them.
Stay off-resort and drive to Northstar, parking is free.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.