Stayed at the Doubletree Hotel Torrance/South Bay for three days and two nights.

Arrived early in the morning about 8 o'clock, but was still able to check in to three rooms with no problem. Front desk staff very efficient in making sure this was possible and that all three rooms were close together as requested. Yes, the seven of us did receive our warm chocolate chip cookie too.

The rooms are on the smaller side and as mentioned in other reviews, the bathrooms were extremely small with no vent system. After a hot shower the bathroom is a real sauna. Aside from that, the furniture was nice and bed extremely comfortable.

We did not eat on property, but found CoCo's just down the street to be a great value with friendly service for either breakfast or dinner.

The parking was more than adequate and free. It was an open lot right in front of the hotel.

Security never was an issue as the area seemed quite nice and there was hotel staff on watch also.

The Doubletree Hotel Torrance/South Bay was not spectacular as far as lodging goes, but the service was good and the location central to many things in the Los Angeles area.

This is an old property and rennovation is not lavish, but it is decent enough. Staff was helpful and courteous. If you happen to be stuck in Torrance for whatever reasons, the location is good in that there are a multitude of restuarants and shops immediately adjacent.

Seems to be a lot of international flight crews staying over and I found it interesting that they have a daily shuttle to Costco so the flight crews can take advantage of the week dollar and buy US good in bulk (mostly liquor, electronicsand cigarettes I would assume).

I expected a little bit more from this previously Hilton, now DoubleTree Hotel. The carpet was old and stale. The furnitures in the room were very much dated; the chair and ottoman were stained; and the fridge was functional, but old. On the other hand, the beds were comfortable.
After I got settled in the room, I searched for a directory or any sort of information about the hotel's amenities and room service menu and was not able to find any. I called the front desk and asked about the gym and also informed them of the missing guest services info and room service menu, but the front desk did not offer to have someone bring me one.
The gym was average. It was clean, but some of the equipment were not functioning. Others were working, so it was okay.
We also inquired about the vending machines and someone told us that it was on every other floor. It turned out that it was on every floor. However, there were just a few that were working and stocked, so we had to buy drinks from outside the hotel.
Their ballroom was nice and the staff on the day we used it were very helpful and courteous.
There was also free guest access to the business center with free internet access, so this was very helpful.

I choose Hilton brands for the quality of the rooms, but am finding that the Doubletree brand is slipping quickly. My stay at the Doubletree Torrance / South Bay CA was this type of situation. I arrived at the hotel around 10:45pm; on Sunday 8:15am on Tuesday October 23. This is a long review, but if you don't have time to read it, the review title says it all.

Before arriving at the hotel, I called, as I frequently do, to request that I have foam (or non feather) pillows available for my room, and was assured that this was not a problem. When I cheeked in and inquired I was told that they would send them up. At that point, I dropped my bags in the room and went down to the bar / restaurant to have a light meal. (Room Service ended at 11pm) At that point I realized that the front desk failed to give me my credit card back and had to go ask for it. After waiting for 5 minutes for someone to come to the front desk, they searched for it for about 10 minutes and finally, I found it myself in the credit card imprint machine. At bout 11:45pm, I went back to my room to find that none of the pillows were delivered. I called the front desk ands spoke with a rep that had difficulty speaking reasonably clear English. He said that he was trying to find housekeeping, but they were not returning his calls. So much for the Doubletree care line! At 12:30am, I called again, and was told that housekeeping left and that there was nobody that could help. I asked to speak with the manager, but was told there was no manager on duty. The front desk clerk Patrick said that he did not know how to find any pillows, and I am honestly not sure he understood what foam or non feather pillows meant. At 1am, I called again, let the phone ring over 20 times, an finally got Patrick to pick up. He promptly told me he was not sure how to find them and was not going to look. I asked to have the general manager call me around 9am the next morning, leaving my cell phone number.

I was unable to make a big production with the manager when at the property, as I was traveling with a valued customer. That evening, around 7pm, I returned to my room to find that one pillow had had been left in my room, and it had makeup stains on it. I called down to talk to the manager, who was not in, and the front desk refused to call him. He never returned my call to my room or to my cell phone as requested. Then, to top off the end of a mediocre stay, at 8:15am, housekeeping knocked on my room door (that had a do not disturb sign on it) and asked "you check out?" - Lets see, do not disturb and morning hours. Very unprofessional. When I asked for the manager again, I was told that he was unviable, which seems to be a theme at this sub par location.

To highlight some other problems, I had dirty towels in my room on day 1, there was obvious hair in the bathtub, cookie crumbs on the floor, the lamp at the bedside did not work, and the balcony door was not locked. Given I was on the Executive Floor, the room I got was the size of a postage stamp, and the bathroom was even smaller. The sink did not have any space to even set my toiletry bag.

I think the general failure of the housekeeping staff, really outlines the lack of concern on the part of the general manager as well as the staff at the location. I understand that problems happen, but when the manager simply does not care enough to return a call to there is a grave failure in the process.

Usually, I can be rather picky given how much time I spend on the road, but the majority of my stays get around 3 or 4. I could not in good faith give this hotel more than a 1. I ended up staying an additional night in CA and moved to the Hilton at LAX airport for a much nicer stay.