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“Torrance Marriott” 5 of 5 stars
Review of Torrance Marriott

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Torrance Marriott
3.5 of 5 Hotel   |   3635 Fashion Way, Torrance, CA 90503   |  
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Ranked #7 of 19 Hotels in Torrance
Charleston, South Carolina, United States
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
“Torrance Marriott”
5 of 5 stars Reviewed December 22, 2012

I stayed at your hotel from Nov 29th thru Dec 4th and couldn't have been happier. The staff was all so friendly and helpful. No matter what I needed, your staff took care of me and seemed glad to do it. It was like being taken care of by your family -- family that you actually get along with. In addition to having staff that treated me so well, the room and the amenities were lovely. Having free use of the internet in the Concierge Lounge allowed me to keep up with my email and confirm my flights. The breakfast buffet in the Concierge Lounge had tremendous variety, and was a lovely place to enjoy cake and tea in the evening. I have already started telling people back home about your wonderful hotel, and can't wait to return. I will also let my travel agent know what superior service you provide your guests. A special 'Thank you' to my dearest Odette, Elsa, Jorge, Tanya, Rhoda, Eliza, Sara, Paul, Beth, & Rafael for your true professionalism and great conversation.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott, responded to this review, January 3, 2013
Thank you for your kind words regarding our staff. We apprecaite your business and look forward to seeing you in 2013!
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284 reviews from our community

Traveler rating
    75
    127
    53
    20
    9
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52
39
27
124
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 27, 2012

The Torrance Marriott is a very well kept older property. It is a business hotel that appears to cater mostly to expense account customers. We expected to pay extra for parking, but were shocked to have a $12.95 fee quoted for in-room wi fi. There is, however, free wi fi in the lobby, but still such a fee seems archaic. The lobby and the lobby bar was very nice but sometimes cold. The restaurant is open only for breakfast and lunch. Our only complaint besides the wi fi was that housekeeping just draped (not actually folded) our rather thin used towels back on the rack.

We found the service to be excellent and the prices fair for this kind of hotel. We would give the property a half star more but for the above.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott, responded to this review, February 21, 2013
Thank you for your feedback.

I appreciate the comments and have shared them with the team, specifically in housekeeping
so we can better manage the services. I apologize for the inconvenience.

We are constantly upgrading and enhancing the property and we look forward to welcoming you back in the future!
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Bingen am Rhein, Germany
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 25, 2012

Due to business I´ve been there many times. In the meanwhile it´s like coming home, staff make me feel welcomed all the time. The rooms are comfortable big, sleeping in those bed´s make you feel like never standing up again! The breakfast is great and if you want to enjoy the place at the fire outside, you although can enjoy tasty food or some drinks, you just can relax!
The staff is always friendly and attentive! I really love this place!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott, responded to this review, October 17, 2013
Thank you for the terrific comments. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Habra, California
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

We stayed in 1208. Let me get this out of the way, first of all parking is $15. You can drive in and out all day, and it is still 15 for the whole day. Parking is costly, considering there were so many parking stalls in the garage... Your room key is used as your garage parking key. Secondly, we ended up using our points to say here for a night. So expectations might be different from what you might get. Check-in was 4pm, a little late for check-in. The bathroom's air circulator was quite dirty, it might have been broken.

Here's all the pleasant stuff: hip hotel, nice lobby with fast check-in service, there are people from all over here (Dutch and Japan), business and soccer clubs. Such a nice hotel, I kind of expected a spa to be located on the property too! But alas. No spa. The room was nice. Good quiet A/C. Clean rooms. Comfortable beds. Lots of pillows. Candy giving for the night. On the 12th floor we got to use the concierge lounge, which provided free hot breakfast: boiled eggs, egg burrito, yogurt, milk, cereals, fruits, toasts, bagels, coffee, tea, juices, bacon, sausage, etc. Appetizers starting ~5:30pm cheese, crackers, salads, finger foods, etc. And desserts at 7:30pm. Missed that one, so I can't tell you what was served. Nice service in the lounge, friendly staff, excellent. We said in a room with 2 doubles.

Overall: I'd come back again, when have points to use again :)

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott, responded to this review, October 17, 2013
Thank you for the terrific comments. We hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2012

Nice hotel; they are working on the elevators so it usually takes extra long to get to the lobby from your room. Also, if you have a car, it will cost you $15 to park....wha....???? come on, throw in the parking. $15, really?

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Top Contributor
55 reviews 55 reviews
53 hotel reviews
Reviews in 43 cities Reviews in 43 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed November 4, 2012

It's not a train wreck but she's tired. Nice to have a Starbucks in the lobby but.......the hotel gets an award for the slowest elevators. Rooms are Marriott circa 1990. Not bad but so dated. Shower pressure mimicked a drinking fountain. Not like there is a lot of choice in the area. The doubletree across the street is a total dump. But this property needs a makeover. Wouldn't surprise me to see a new name on the marquis in the future. Just a hunch.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
64 reviews 64 reviews
46 hotel reviews
Reviews in 36 cities Reviews in 36 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 27, 2012

Last weekend we celebrated my daughter's 10th birthday with a 24 hour sleepover at the Marriott. We swam in the pool, did a scavenger hunt, played bingo, etc. The girls had a great time. The hotel made it easy for us to check in early and all the staff was accommodating and extremely friendly and nice. We really enjoyed our time there!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott, responded to this review, January 3, 2013
Congratulations on the party and thanks for your great comments. We look forward to seeing you in 2013!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Torrance Marriott

Address: 3635 Fashion Way, Torrance, CA 90503
Location: United States > California > Torrance
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Torrance
#6 Business Hotel in Torrance
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Torrance Marriott 3.5*
Number of rooms: 487
Official Description (provided by the hotel):
The Torrance Marriott South Bay Hotel is located in the renowned South Bay, minutes from Pacific Coast Highway, miles of pristine beaches, the Home Depot Center and the Del Amo Fashion Center. Our spacious guest rooms include Revive bedding, wireless internet and suites with flat-screen LCD TVs. Savor our Clean Bay Certified South Bay hotel dining experiences, from Starbucks and Garden Court Restaurant, to the signature Rain Wine Bar and Lounge featuring 30 specialty wines by the glass. Our Marriott Torrance hotel near Redondo Beach features over 30,000 sq ft of flexible event space and boasts a circular Ballroom Elements, adjacent to an outdoor Zen Lounge making it ideal for conferences, weddings or other social activities. Newly designed Serenity Gardens, offers a premier outdoor venue with gazebo to host a dream wedding. Convenient to LAX, Long Beach Airports and LA Galaxy games, the Torrance Marriott South Bay defines where style and comfort meet. ... more   less 
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Also Known As:
Torrance Marriott Hotel Torrance
Marriott Torrance

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