I had an okay stay at this Extended Stay. First the pros:
1. Excellent customer service -- all the front desk staff I came across were friendly and kind, especially the weekend staff. They also leave travel toiletries in a basket at the front desk in case you need them.
2. Decent location. Close enough to major thoroughfares in Torrance, but on a fairly calm stretch of Torrance Blvd.
3. Good water pressure -- nice for showers.
However, there were some cons that make it unlikely I would try to come back again:
1. The bathroom was not very clean; there were hairs stuck to the side of the bathtub and the sink.
2. Despite some renovations, the room definitely showed its age. The screens on the windows were bent, the curtains did not close properly, and many things in the room (including kitchen appliances, closet and window areas, tub) looked old / discolored and very '70s.
3. There was a very strange, intermittent, low rumble (which made the room vibrate) in the room -- I am a sound sleeper so could forget about it once I fell asleep, but it made being in the room a little annoying on some evenings.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 30, 2012
Thank you for taking the time to review your recent stay at Extended Stay America Los Angeles - Torrance. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies. We know that our guests have many lodging options, which is why it is so important to us that we provide clean, comfortable rooms at an affordable price. The description you presented of your accommodation is not representative of our quality standards and as such is clearly not acceptable. In order to meet our standards going forward, I will work with my staff to ensure that you and our future guests do not experience this type of incident. Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.