Most people who stay here are here because they either have work or have an extended Hospital stay. I reserved a handicapped, non-smoking, ground floor, queen bed room for while we wait for a knee replacement. When we arrived all they had was a third floor, queen bed, smoking room (floor) and a tub (with handicap bars) and they promised they'd move us as soon as they could. This is 3 days later. They boasted a light breakfast in the lobby as a selling feature. The first morning there were three rotten bananas ( I took the least rotton one), several oranges, two types of coffee, instant oatmeal, three flavors of nutri-grain bars and individually packaged blueberry muffins. There was no juice, no decaf, no cereal. That was almost acceptable as a light breakfast. The next day there was coffee (again no decaf), no fruit, no muffins, no breakfast bars only a selection of instant oatmeal. There were only two pillows in the room (not great pillows). I called the desk and asked if we could have a couple extra pillows (as we are here because of a medical condition that requires propping up) and said I could come get them. They volunteered to bring them up. Three hours later I went to the lobby and the attendant said, "Oh yeah, the pillows." I just said that I'd take them up. We came in Monday night, it is Thursday night and we have at least another week to go and there is no hope in sight that we will be moved or that "breakfast" will improve any. Their customer service should be taught better and improved. The price is about as good as you can get, but in this case you definitely get what you pay for.
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- Also Known As:
- Homestead Torrance Hotel Torrance
- Extended Stay America Torrance