We booked a room here for our wedding night. We have very hectic life with kids and work so we were really looking forward to an UBER relaxing time to recharge our batteries more than anything else. I spent a few weeks reading HUNDREDS of reviews trying to find a hotel with the right price as well as the elements of romance and relaxation we desired. I settled on another hotel just before I happened upon the Miyako Hybrid Hotel. They had a Deluxe Romance Package featuring champagne..chocolates and couples message and its famous day spa. The package added an additional $100 to the price of the room but we figured what the hell....it was a special night and a great deal for a couples massage. After reading all stellar reviews and throughly looking over their webpage I called and spoke with someone at the Hotel to insure the night would be everything I wanted. I told the person who booked me that we wanted the Deluxe Romance Package that included couples massage. She quoted me a price of $279. I then confirmed our dates and was sure to let them know that would be our wedding night. Then I asked about the details of our massage and they transferred me to the Spa Relakan manager who set everything up for us. Deep tissue for my hubby and Swedish for myself. With a hot stone treatment beforehand. I was SOOOO excited! Wedding Day comes....we checked in at around 7pm and chomped down take out from the Hotel Resteraunt since the room service menu was very limited. All in rush to get to our massage! We arrive for our massage with our spa vouchers and right away the manager said we had the wrong vouchers and would work to correct the problem. She was great and worked to correct the problem through our tour of the spa...through us getting undressed and into our spa gowns....and through our hot stone treatment where my husband got so upset and annoyed he walked out and niether one of us got to relax. The Hotel representative Cristine came to the spa to confirm that we would NOT be receiving massages as we booked the wrong package with no couples massage! I told her no...I called, confirmed and reconfirmed that I was booked for my wedding night with the Deluxe Romance Package with couples massage. She said no...that I had actually booked the Romance Package with use of the spa but no massage. And that if we wanted our massages we would need to pay an additional $200! We left....the spa anyway. Cristine refused to admit that maybe the person who booked my night was confused and misquoated me the price of my package. I was sooo dissapointed....the only reason we booked there was for our massage! Did they offer to give us the massages anyway since it was clearly their mistake? Nope...just offered us $10 off. Then the whole next morrning preceeded to call us and ask us if we were happy with this or that...so much so that it made us more annoyed. Their breakfast phenomenal...and they considered it doing us a favor by letting us receive it in room as part of our package. The resteraunt sent us an extra plate of fruit which was nice. Our room was clean and the staff was very nice....but none of that matters cause the one night in YEARS we had a night to ourselves to enjoy a couples massage we were cheated out of it and they did nothing to make that right. We wont be staying there again and I really have no advice on how to make your booking more clear then I did....so I'd skip this place unless you want miscommunication, dissapointment and unpleasent suprises.
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