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Backyard Pool and Spa
Backyard Pool and Spa
Backyard Pool and Spa
Living Room
Looking Across Living Room at Night
Living Room at Night
Dining Room
Thousand Palms
|
Rental Home – 
3 Bedrooms, 2 Bathrooms, Sleeps 6

Reviews from our community

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
frankieda...
Camarillo
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“O.K. but a lite shabbier than expected”
3 of 5 stars Reviewed March 5, 2013 for a stay in February 2013

The house was the same one in the photos but they were old photos.
It was O.K. but kind of a little run down. We paid to have the pool/spa turned on and it wasn't. In fact when we got there the pool was at 60' and the spa almost empty.
On top of that when we reported it they sent a guy out to get the heater etc set up. He didn't know what he was doing because it took 2 days for the spa to warm up. It looked like he had the spa heater trying to heat both the spa & the pool.

McLean refunded the heater money for 2 days but we couldn't use the pool/spa on those days.

In addition the beds were overly firm & the pillows terrible.

All in all I would consider renting from McLean again but not this property.

4 of 5 stars How easy was it to book the property? 4 of 5 stars How helpful were the directions to the property?
4 of 5 stars How easy was key pickup/access to the property? 2 of 5 stars Overall condition of the property
1 of 5 stars Bedding & mattresses 3 of 5 stars Kitchen & utensils
3 of 5 stars Bathroom cleanliness 2 of 5 stars Other facilities & amenities
4 of 5 stars Service
Liked best: The staff at McLean were very helpful & cooperative. I wish hey had been more competant up front. This may be due to the property owner.
Liked least: Delayed maintenace apparent. Kind of
Traveling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A FlipKey verified reviewer
Boston
4 of 5 stars Reviewed January 9, 2013 for a stay in December 2012
4 of 5 stars Value 4 of 5 stars Rooms
4 of 5 stars Location 4 of 5 stars Cleanliness
4 of 5 stars Check in / front desk 4 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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A FlipKey verified reviewer
Los Angeles
3 of 5 stars Reviewed September 9, 2011 for a stay in September 2011
5 of 5 stars Value 3 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 3 of 5 stars Service
Traveling group: Family with young children
Your age range 25-34
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Sep 9, 2011
Thank you so much for your kind words and for sharing your insights on your vacation rental! We're so glad to hear that you enjoyed this wonderful home! It was lovely having you stay with us and we hope to orchestrate another getaway for you soon!

Warmest regards,

The McLean Company Rentals Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Lisa Wood
CA
3 of 5 stars Reviewed August 23, 2011 for a stay in August 2011
4 of 5 stars Value 3 of 5 stars Rooms
5 of 5 stars Location 4 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Traveling group: Family (extended)
Your age range 45-54
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Aug 23, 2011
Thank you so much Lisa for sharing your experience. We're thrilled that you enjoyed your vacation rental and that you had a fun birthday getaway! We greatly appreciate your candid insights regarding the overly firm beds and will certainly be taking steps to address this - thankfully an easy fix! It was a pleasure working with you and your lovely group! We hope to orchestrate another desert escape for you soon!

Warmest regards,

The McLean Company team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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A FlipKey verified reviewer
BURBANK CA
5 of 5 stars Reviewed August 18, 2011 for a stay in August 2011
5 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Liked best: EVERYTHING
Liked least: BATHROOM DOORS COULD NOT BE LOCKED
Traveling group: Family (extended)
Your age range 45-54
Would I recommend this vacation rental to my best friend?  
Recommended for:
Friends getaway Older travelers
Families with young children Families with teenagers
Tourists Large groups
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Aug 18, 2011
Thank you so much for taking the time to share your experience. We are truly pleased that you found the home comfortable and fun. We're also glad to hear that you put that wonderful pool to good use! We greatly appreciate you staying with us and would love to orchestrate another desert getaway for you soon! Warmest regards, The McLean Company Rentals team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Stephen Abbett
az
3 of 5 stars Reviewed June 18, 2011 for a stay in June 2011
5 of 5 stars Value 4 of 5 stars Rooms
5 of 5 stars Location 3 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Liked best: Location
Liked least: Grill, small kitchen
Traveling group: Family with young children
Your age range 35-44
Would I recommend this vacation rental to my best friend?  
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Families with teenagers Tourists
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Jun 18, 2011
Hi Stephen,

Thank you so much for your review. We appreciate your insights and are always looking for opportunities to improve our guests' experiences. We have addressed everything you referenced with our cleaning crew and our designated exterminator and have asked that they pay particularly close attention to spiders issues at this property. Next time we will work with you to ensure that we orchestrate a perfect fit for the size of your group. I'm glad the location proved convenient and your family enjoyed the pool. We look forward to assisting you and your family in the future.

Warmest regards,

The McLean Company Rentals Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Manager
Michael McLean (Property Manager McLean Company Rentals)
Speaks English
Listed since : Mar 2010
Calendar Updated: 8 days ago
Note: Response rate information for this manager is unavailable.
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