Horrible Horrible service! My fiance and I called in January to book a reservation for our honeymoon in May. We are now 2 weeks away from our wedding. We called to confirm our reservation yesterday and were told that we were not in the system. I was told by the representative that they were booked and there was nothing that they could do. The rep kept on asking if we were sure that we had booked through them, and of course we were sure. This voucher IS for their inn after all. Unfortunately we had lost our confirmation information, but we still had a call log from the day that we called them. All the rep could do was apologize and then she told me that there was an ex-employee who used to work for them, and that she thinks the person had sabotaged us. I don't even understand why she would tell me that. Just goes to show how unprofessional they are and that there are some serious internal issues occurring. I'd advise you all to stay away. I was put through some serious emotional stress. I couldn't stop crying since I heard the news. My fiance and I even got into a huge arguement because of the whole ordeal. My fiance is in the military and we've scrapped all we could for our wedding. I guess it's our fault for trying to book a deal on a discount off of here; you get what you pay for. My advice to you would be to STAY AWAY from this place. Save yourself the dissappointment. I'm vowing to yelp this message everyday for a full year.
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- Also Known As:
- Inn At Churon Winery Hotel Temecula
- Hotel At Churon Winery
- At Churon Winery Temecula