We purchased our stay off of a Travelzoo special and needless to say we are VERY disappointed. We checked in September 3rd for our two day stay. When we arrived we stood there and the two ladies behind the check in desk were talking about their dogs and then the lady who eventually checked us in stated that she was going to leave "early at 7". Once they were done talking, she finally checked us in and said hello. It was not a good sign to how the rest of our visit there was going to go. We got checked in and the room was nice, nothing wrong there, BUT, the AC did not appear to work. We checked in around 4 so we figured we'd wait and see if it kicked in by the time we left to the wine tasting at 5. It didn't. When we were down there we heard another couple had the same problem and switched rooms. So we asked the same. The wine tasting was okay. We returned to the room and she switched us to another room. The AC still did not appear to work. We left to eat dinner and when we came back, surprise, it still didn't work. By then the bed & breakfast was closed and we didn't know who to call. In the morning we woke up and checked out. Even though our visit was prepaid the lady at the check out counter did not appear to be too worried that our stay was terrible and that the AC did not work. She said "oh the breaker went out and since it was a holiday we couldn't call anyone" So apparently they knew the whole time the AC wasn't working and didn't tell us. She did not offer any compensation for the poor visit. I would not and will not ever return to that hotel.
I think at one time this estate was gorgeous. I don't think managment/owners even care about the property or service of their employees anymore. Find another place to stay. We left a day early and went back to San Diego and enjoyed our last day of vacation.
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- Also Known As:
- Inn At Churon Winery Hotel Temecula
- Hotel At Churon Winery
- At Churon Winery Temecula