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“Nasty...........” 1 of 5 stars
Review of BEST WESTERN Mountain Inn

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BEST WESTERN Mountain Inn
2.5 of 5 Motel   |   418 West Tehachapi Blvd, Tehachapi, CA 93561   |  
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Ranked #6 of 9 Hotels in Tehachapi
No. California
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nasty...........”
1 of 5 stars Reviewed December 11, 2012

Peeled back the sheets on the bed and found blood and black hair on sheets. Called and had maid put fresh sheets on the bed. Asked for a pet room and cat urine odor was bad in the room. Will never stay there again.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, General Manager at BEST WESTERN Mountain Inn, responded to this review, October 16, 2013
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (661) 822-5591.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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74 reviews from our community

Traveler rating
    17
    21
    21
    11
    4
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20
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4
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Clovis, New Mexico
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 10, 2012

My wife and I stayed for one night. We had a wonderful time. The room was recently refurbished. It was clean and comfortable. Noise was never an issue, either. We were both pleasantly surprised at how goo the free breakfast was. We couldn't have asked for anything more. There are many restaurants and store within walking distance or a short drive away. We will for sure be staying here again on our future visits to Tehachapi.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at BEST WESTERN Mountain Inn, responded to this review, October 16, 2013
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (661) 822-5591.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morro Bay, California
1 review
2 of 5 stars Reviewed May 22, 2012

I am just returning from a 4 week road trip and stayed at many Best Westerns along the way. This was the worst and most expensive. The bed was so hard and old that the mattress edge dug into my leg when I sat down. Everything seems old and worn...cheap amenities, etc.

  • Stayed May 2012, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, General Manager at BEST WESTERN Mountain Inn, responded to this review, October 16, 2013
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (661) 822-5591.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed May 16, 2012

When you travel with a pet, your standards are different. That being said, this place was fine for us. It was reasonable, convenient to restaurants, clean and the beds were very comfortable Also, there is a good place to walk your pooch. It is an older property next to a big new one but we had no choice and I'm sure the new one was more than we would have wanted to pay for just an overnight roadstop. Didn't bother with the "breakfast". The staff was very helpful and friendly and they have a computer for guests. The train is very active all night long. If you have ear plugs...wear them.
We had dinner at Jakes.. it was excellent.

Room Tip: We were in room 102.. bottom level away from the road. It was fine.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, General Manager at BEST WESTERN Mountain Inn, responded to this review, October 16, 2013
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (661) 822-5591.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
79 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
2 of 5 stars Reviewed May 2, 2012

Perhaps I had an unlucky experience but my (non smoking) room smelt of smoke and there was a pair of grubby socks left on the floor.

I did report the smell of smoke to reception and the staff were fine so no gripes there. However, I think the mood was set by that time. Wished I stayed next door , looked a lot better (but is more expensive)

The breakfast room was dark but at least the breakfast was free.

The hotel itself is a bit of a walk from town

Room Tip: Go next door to the other Best Western
See more room tips
  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, General Manager at BEST WESTERN Mountain Inn, responded to this review, October 16, 2013
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (661) 822-5591.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gresham, OR
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 23, 2012

Was driving in "white-out" conditions & decided to stop early. Tehachapi is a nice, quiet community & the Best Western is Pet friendly. My dog & I stayed here a few years ago. The staff is friendly & helpful.

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, General Manager at BEST WESTERN Mountain Inn, responded to this review, October 16, 2013
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (661) 822-5591.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
86 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed March 26, 2012

Hit sleet in the mountains and needed to stop. Basic but clean room, comfy beds, really friendly staff, and the continental breakfast had hot items. I don't like doors that exit to the outside, but this place was pretty safe and quiet. Very pet friendly as well- my cat didn't want to leave. Just let the front desk know you're bringing a pet, and there's no extra pet charge. Would stay here again.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, General Manager at BEST WESTERN Mountain Inn, responded to this review, October 16, 2013
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (661) 822-5591.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Katie Rouston
General Manager
BEST WESTERN Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mountain Inn

Address: 418 West Tehachapi Blvd, Tehachapi, CA 93561
Phone Number:
Location: United States > California > Tehachapi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Tehachapi
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Mountain Inn 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel is under construction!!! ... more   less 
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Also Known As:
Best Western Tehachapi
Tehachapi Best Western

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