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“Rude staff! Don't waste your money” 1 of 5 stars
Review of La Quinta Inn Tehachapi

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La Quinta Inn Tehachapi
2.0 of 5 Hotel   |   500 Steuber Rd., Tehachapi, CA 93561   |  
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Ranked #5 of 9 Hotels in Tehachapi
Tehachapi, California
2 reviews
2 helpful votes 2 helpful votes
“Rude staff! Don't waste your money”
1 of 5 stars Reviewed December 12, 2013

The Manager Ismall Khan was the rudest man ever and he even cursed at me! Stephanie the hotel clerk refused to give us a copy of a document we signed (required by state law). Rooms are awful and dirty. Room had no hair dryer and had a fireplace that we were not allowed to turn on. Refrigerator looked like it was from the 70's. My advice is to find another hotel and don't waste your money or support a business run by rude people.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ismail K, Manager at La Quinta Inn Tehachapi, responded to this review, December 25, 2013
We are in service industry and its all about taking care of people and their needs. We take great pride in our work, serve with respect and dignity. Nothing is pleasing than having our guest enjoy their stay with us and come back for years.

This guest was very rude, out of control, harassing poor front desk staff, using discriminatory and profanity in front of others. Front desk girl was alone and they scared and made her cry when she was trying to explain about the receipt. Tehachapi Police officers were called and they witness their behavior as well. No matter what, nobody should ever discriminate or disrespect anyone.

We don’t judge people about you all can understand from the above.
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189 reviews from our community

Traveler rating
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    18
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
longbeach ca, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed December 8, 2013

isolated and in a commercial area with a majority of guests blue collar workers. Lowest priced midrange hotel in the area but probably will not stay there again. Requiring a 200 word minimum for a mandatory review is working against the purpose of this survey

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ismail K, Manager at La Quinta Inn Tehachapi, responded to this review, December 23, 2013
Actually we are just 1.5 mile from downtown Tehachapi. Our rates are very competitive comparing to other hotels in town. We do have corporate guests in our hotel because we are quite, have largest parking and away from railroad crossing unlike downtown hotels where you can always hear train each time they cross the intersection.

Also, we are the largest hotel with biggest outdoor pool, biggest courtyard, pet friendly and full service restaurant and bar just across from the hotel. Some of our rooms have magnificent views of the mountains.

We hope you come back, enjoy nature and give us opportunity to make your stay enjoyable.

Thank you for your comments and we really appreciate it.
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Pine Grove, United States
1 review
5 of 5 stars Reviewed December 8, 2013

This is our stop over on our way back from Arizona. It is very clean and friendly with a restaurant just across from check in. For the price friendly staff, locations and quality it is hard to beat LaQuinta for your stays.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ismail K, Manager at La Quinta Inn Tehachapi, responded to this review, December 23, 2013
Thank you very much for your positive comments because this helps us motivate our team and celebrate success in making our guests enjoy their stay.

We love to see you again soon. Should you travel again this way please give us a call and we will do something that will make your stay more enjoyable than your last one.
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Union City, United States
1 review
5 of 5 stars Reviewed November 13, 2013

Stayed here coming back from Las Vegas. Great place to stay - beds were so comfy and breakfast was perfect with lots of options for everyone! Checking in and out was easy. Hotel is right off the highway - easy on and off - no noise.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ismail K, Manager at La Quinta Inn Tehachapi, responded to this review, December 23, 2013
Thank you for your positive feedback because it really helps us to train our team better so everyone enjoys their stay with us and feel at home.

We are way from downtown and have a great courtyard right in the middle of the hotel so people can enjoy beautiful landscaping and view of mountains from most of the rooms. Full service restaurant and bar is just across for convenience.

Hope you see you soon.
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St. David,, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 6, 2013

Reserved a King room - arrived to find none available and ended up with a handicap double bed(s) room. Funky bathroom, old tv, no internet. And the topper was the next morning - no, NO, hot water. So much for a shower before hitting the road. Didn't even bother with the breakfast buffet - couldn't handle any more disappointment.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 3, 2013

I've stayed at this hotel several time now, more out of necessity than by choice. I had several issues the first time. The most important was after the my room was cleaned each day the door was not being closed/locked. I reported the issue and it continued to happen. Thought the problem was just the one room but I found out at a later date that this happens in not only in the one room. The door always looked like it was latched closed but when you push on it, it would open with out a room key. Also WiFi access at the east end is spotty and non-existent in some rooms. This has got to be the slowest breakfast servers I have seen at all the La Quinta's I have stayed at. Seems they really don't start preparing breakfast until 6am. Some mornings I was there at 6:30 and they were still setting up. One morning the choice was biscuits and gravy but with out the gravy. Several of us made comments about this and all we got was, "oh it's juts biscuits and butter". Just what we wanted. So if you are in a hurry and expect to be eating breakfast at 6am, be prepared.... I'm giving their service and value an average unless they address these issues. I plan to stay here again and will definitely give those items a poor rating if they don't correct them.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 23, 2013

We break up our drive from the Bay Area to Las Vegas. This La Quinta is not our favorite. The room felt like a minimal remodel to meet the chain standards. We had an ADA room with a roll in shower. The shower head attachment was on the waist high grab bar. No full height holder existed for a standing shower. The soap dish slanted so the soap and shampoo fell off. The marble floors became so wet after a shower the entire bathroom was quite slippery. Rubber backed rugs are needed for safety in this bathroom. The refrigerator and microwave were not placed in a cabinet..just stacked in the room. TV was an old tube style. The mattress and pillows were hard as rocks, bed was not triple sheeted, non did the sheets match..a combination of white on white stripes and plain cotton.

Breakfast had weak coffee and lacked any fresh fruit. A typical Sysco set up.

Staff was friendly, helpful. If you need a place to stay and have very basic needs..it's fine for a place to crash.

It really needs someone to inspect the rooms, make repairs, and bring it up to La Quinta standards.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ismail K, Manager at La Quinta Inn Tehachapi, responded to this review, October 25, 2013
Thank you for your comments and we really appreciate it. It is our great pleasure to inform you that we have completed 80% installation of smart Tvs in all our room. Waiting for new stocks so, we will be 100 % complete. Upgraded internet speed to 70 MB highest offered by any internet service providers.

We have several ADA rooms with different configurations and still working on complete upgrade and will install new and latest fixtures in those rooms very soon.

We have following breakfast items served every day. Waffles, Biscuits and gravy, 3 types of cereals, boiled eggs, pastries, bagels, cream cheese, toast, butter, 2 types of seasonal fruits, oat meal, hot chocolate, yogurt, etc.

All room amenities and soft goods will be changed soon.

Once again we appreciate your feedback and keep you posted.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn Tehachapi

Address: 500 Steuber Rd., Tehachapi, CA 93561
Phone Number:
Location: United States > California > Tehachapi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Tehachapi
Price Range (Based on Average Rates): $
Hotel Class:2 star — La Quinta Inn Tehachapi 2*
Number of rooms: 107
Official Description (provided by the hotel):
Located right off Highway 58, exit # 151, the La Quinta Inn Tehachapi hotel greets guests with a courtyard setting, inviting lobby, and friendly staff. We are about halfway between Las Vegas and San Francisco. Enjoy the fresh air of Tehachapi Valley, here at the summit of the Tehachapi Mountains, where you will find something for everyone - from small town neighborhoods, mountains, horses, ...see moresprawling ranches, luxury homes, to quaint shops, arts, and dining in this cool oasis. Guests can enjoy a garden setting with our outdoor pool and Jacuzzi, a full business center complete with free wireless high-speed Internet access, free incoming fax, pc printer, and copy service and an on-site fitness centers.Restaurant and Bar just across from the hotel. 24/7 Subway and McDonalds just minutes away from the hotel.Each of our spacious guest rooms features free wireless high-speed internet access, Smart HD TV with cable very soon, refrigerator, microwave, and so much more. Wake up to a our Free Bright Side BreakfastTM each morning, near the lobby.Whether it's business, vacation, or you are just passing through, La Quinta Inn Tehachapi is where you can enjoy a level of comfort above most other hotels in Tehachapi, California ... more   less 
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