We booked this hotel expecting nothing much - a run of the mill hotel in a decent location at a reasonable price.

What we received -

A room that met my definition of a dump. Stained carpets, dirty/dusty curtains that did not hang straight (or work), a TV/DVD that was entirely unplugged, hidden remotes. Then I had the misfortune of kicking a flip flop under the bed. Not only did I see my flip flop down there I saw a number of other items including used tissues, an item of underclothing and an empty bottle of booze.

The grounds were no better. There were two folding/rolling beds stashed along the fence near our room and even though it was a very warm evening, I closed every last window as the whole place gave me the creeps.

The office closed shortly after we checked in - no chance of changing rooms or doing much more than laughing at just how bad the place was. Sleeping in the car would have been an upgrade (too bad we have a small car and big dogs).

What really makes this place so great is the staff. I've never been to an establishment that bends over backward for its guests as much as the staff at the Tahoe Vistana!! We called them a couple of times for things, and they accommodated us every time, even for things as obscure as hot cocoa powder and paper plates. Providing some for us saved us a trip to the supermarket just down the street.

My wife and I spent a lot of time hanging out with the management in the office, and we felt as though we really got to know them, as well as with Sadie, their very friendly dog. What I really like is that if you forget reading material, they have a selection of books and magazines you are welcome to take to your room, and they also have board games if you are looking for a diversion.

As for the room itself, it was cute, but nothing spectacular. A very large room with a microwave, refrigerator, and coffee maker. It had a shower, but not tub. However, with the spa just feet away from our room, the lack of a tub was not a huge issue.

There is a beach right across the street, and lots of little stores and restaurants within easy driving distance. You won't get bored here.

We really did enjoy our stay, mostly because the management is top-notch and truly cares about the level of service provided to guests. We look forward to returning in the near future.

We just cane back from a weekend stay at this hotel on the North shore in tahoe. while I have always stayed in South lake tahoe , we took a chance and stayed on the north side. Not sure where to start with my displeasure for this place. We had a promotion to stay here and see thier timeshare across the street. The room we stayed in was very much like a motel 6 style room. The carpet was very stained and the bathroom is in serious need of a upgrade as the paint and plaster on the shower celling was falling off while I took a shower. The heater hardly worked and this was needed as it snowed heavily the whole time we were there. The driveways were a
mess with snow and driving up them was nearly a disaster everytime. The only decent thing about this place was the staff. There were pretty friendly and helpful. ( helped dig our car out of the snow.) But the site itself is pretty much a dump. Badly in need of renovations. For those those who stay here on a timeshare presentation. They book you into this dump and then have you go across the street to see the real resort. They are somewhat rude and very pushy about trying to get you to buy the $54,000 little cabin they are selling. It was easy to say NO. I would not recommend this place to anyone. While the North shore is pretty unless your a senior citizen and like to just sit around and do nothing this place is not for the young!

We went for a 3-day snowboarding trip. We had booked the stay online but when we got there, the front desk people said there was no record of it. They apologized repeatedly and explained it was the change in management. That was fine with me. They were very kind and each time they saw us, made sure we had everything we needed.

Our room was toasty and showers nice and hot after a long day. Clean linens daily, quiet atmosphere, peaceful. We got the second cheapest room and it still had a fridge and microwave! Good tv also--big, cable--nice to relax with. Great location, central and easy access to many resorts, resturants, grocery stores, gas, basically everything you need. Combines low prices with several nice bonuses. Would absolutely stay there again!!