From the time we entered the lobby, I felt welcomed. The unit was gorgeous, with a maginifent view of Lake Tahoe. The amenities were fabulous. One caveat: this is a family resort. We were there on a mud run weekend and it was pretty loud, especially since the facility has BBQs that you can roll over to your unit and cook. Obviously, that means noise from folks just congregating and socialising outside. Didn't matter to us. It was wonderful. We walked across the street and had a very nice dinner at the old post office.