My sister and I booked 2 studio rooms for ourselves and our husbands. She was able to book a room through the hotel's front desk, but when I called I was told they did not have any rooms available. Doing an internet search, I noticed the Booking.com website said there was a studio room at the Tahoe Sands for $139 +tax. so I booked the room. It was the same price my sister was quoted. The studio my sister stayed in was large and roomy (Room 512), but we were given a tiny cramped room (#505) that when the murphy bed came down made it impossible to walk across the room. My sister was only charged $120 for her room at checkout, but we were charged $152.00. When I asked about the discrepancy the front desk clerk said it was because I booked through Booking.com. Now that we have paid for the room and checked out, they are still holding an additional $139 on our credit card 2 days later as a "pending charge"
The matresses were "new" but probably the cheapest they could buy so bed was soft, dipped in the middle, and uncomfortable! No A/C.
The room was clean, but the toilet chain broke and my husband had to reach in the tank to get it to flush properly. We will not be staying there again...I do not like their booking policies! BTW the hotel has a 48 hour cancellation policy, but booking.com will tell you the reservations can not be cancelled, so CALL THE HOTEL to cancel.
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- Also Known As:
- Tahoe Sands Hotel Tahoe Vista