We came to Tahoe Sands with a bit of trepidation. We have family who are owners there and they were quick to warn us that it wasn't a 5-Star resort . In fact, "run down" was mentioned more than once. When we arrived we were pleasantly surprised. Our one bedroom cottage had fresh paint, updated furnishings, and a newly cleaned carpet. It didn't take long for the first problem to crop up though. I tried to call the front desk with a question and the connection was so full of static, a conversation was impossible. The desk clerk called back and told me to use my cell. I tried, but since they'd given us a room across the street and nestled next to the mountain, I had spotty cell service. I had to cross the street and pass the office to get a decent signal. I reported the phone issue in person 3 times, once a day for the first three days of our visit. My husband reported it twice more. Each time I was assured that they knew about it, and someone from maintenance would be there "tomorrow." Someone did show up on the fourth day - to ask if the blinds were working. I mentioned the phone and he assured me it would be fixed before I left at the end of the week. It wasn't. In fact, I never saw him again. The facilities show some wear and tear. The pool deck is impossible to walk on comfortably due to the flaking pebbles in the PebbleTec. The staff projects an air of trying hard, but fall just short of giving great service. The family I mentioned above has said that the place had gone downhill since they started staying there, but in the last couple of years, it has improved. I could see the efforts. They have a bit farther to go.
Fresh paint. Clean. Attractive furnishings.
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