We ate at Matzalan Grill 5 years ago and loved it. I wrote a glowing review. We convinced my brother and his wife to join us there this week and had a terrible experience. I can no longer recommend this place. What a shame.
We arrived at approximately 6:00 PM on a Saturday evening. The restaurant was not very busy at all. We were quickly seated near the fire and provided chips and salsa. That is really where the good ends. We ordered a pitcher of margaritas, which took at least ten minutes to arrive. There was clearly barely any alcohol in the pitcher. We said nothing and made the best of it. Next we waited 40 minutes to have our order taken. Yes 40 minutes. We asked a waitress if she could take our order, and she rudely told us that she was not our waitress.
Finally our waitress came and took our order. We were happy that we got some attention. She offered another basket of chips and delivered them quickly. I had to ask for more salsa though. She walked away and did not return for a long time. My brother finally asked another waitress to check on our food after another 30 minutes, and we were told that our waitress would have to check. My sister in-law told her we had been waiting over an hour. The waitress replied, "It always takes this long on a Saturday night!" We were shocked by her rude response.
We considered leaving but had waited this long. A short time later our food arrived. My sister in- law enjoyed her meal, but the other meals were over cooked and not good at all. The only thing our waitress was attentive to, was presenting our nearly $80 bill. We certainly did not have a $80 meal. We paid our bill and left.
We will never eat bat the Mazatlan Grill again. This food and the service at this place has significantly dropped since we last ate there. I recommend you eat elsewhere.
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